Objective

Seeking a leadership position in a challenging environment that would allow me to grow professionally while using my 18 years of technical expertise and experience to focus on mentoring staff and company needs.

Profile

Demonstrated achiever and leader with an exceptonal knowledge of Windows Server support and administration. Skilled professional with an understanding of technology support, business process methodologies and project management lifecycles. A diverse Systems Engineer with experience implementing distributed computing environments like Windows Server and Desktop Operating Systems. Have served as Team Lead for a number of successful server migrations and application deployments. Work well under presure and communicate ideas clearly and effectively to all levels of management. A very creative and ethusiastic team player dedicated in developing and/or mentoring staff.

Skills / OS Software Summary

Professional Experience

Confidential

Sr. DataCenter VMware Virtualization Engineer

• Provide life-cycle engineering support for the Main Communication Facility MCF
• Support Enterprise capabilities for Nonsecure Internet Protocol Router Network NIPRNET , SECRET Internet Protocol Router Network SIPRNET , Combined Enterprise Regional Information Exchange System CX-I , network management toolsets, applications, related hardware and software per design and build guidance.
• The MCF is managed by the Theater Network Operations and Security Center TNOSC and provides enterprise Information Technology IT services to approved Army customers

Confidential

Systems Engineer

Sr. Exchange Server Engineer

• Exchange 2003, 2007, 2010 Enterprise Level 4 Support
• Installed Exchange 2010 - CAS, HUB, Public Folder Mailbox Servers
• Responsible of monitoring, management and maintenance of Enterprise email assets across 40 sites servicing 200,000 users across networks of varying degree of classification in support of US Army efforts in the Middle East.
• Successfully migrated 35k users' mailboxes. Exchange 2003, 2007 to Exchange 2010
• Worked with virtualization VMWare team in successfully moving infrastructure from hybrid 2003/2007 physical/virtual organization to entirely virtualized 2010 infrastructure.
• Deployed and configured Cisco Iron Ports to replace existing gateway appliances in 3 sites in the Middle East.
• Worked with SCOM team to configure monitoring and alerting on messaging assets to more efficiently and proactively support the 250 Exchange Servers in production.
• SharePoint 2010 Exchange Server Application Support

Sr. IT Analyst - Enterprise Internet Services

• Exchange 2007 2010 Enterprise Level 4 Support
• Planned, Developed, Configured Installed Exchange 2010 - CAS, HUB, Public Folder Mailbox Servers
• On-Call Support for all Office of Information Technology problems
• Successfully migrated 16k users' mailboxes. Lotus Notes Exchange 2007 to Exchange 2010
• System Center Ops Mgr 2007, 2010 2012 Test Exchange 2010, Active Directory Monitoring
• SharePoint 2007 2010 Server Application Support

Systems Engineer

• Windows 2000 2003 Server Enterprise Administrator
• Architecture Redesigning of Active Directory Services.
• VMWare - ESX vSphere 4 Administrator
• Server Support for local and remote offices located in Wilmington, NC Boulder, CO and Stevenage, UK
• Implement WSUS 3.0 server in QC and Production Domains. Create process needed in maintaining Windows OS Operating Systems and security updates.
• Level III support to Helpdesk and resolving escalated calls and/or problem tickets.
• Implement website monitoring system globally using Websense Security Suite

Consultant / Global Server Engineer

• Windows 2003 Server Enterprise Administrator
• Administration Support for Microsoft Operations Manager 2005 HP Insight Manager
• Server Support for remote offices located in Europe, Asia, North, South and Central America
• Maintain and support OS Operating Systems security updates and Hardware Firmware on a biweekly basis or as needed. HP IBM Servers HP IBM Blades for the Global Enterprise
• Successfully upgraded Servers from Windows 2000 Advance Server to Windows 2003 Enterprise Server
• Deployed Windows 2003 Enterprise servers /DHCP onto remote sites: Washington State, Panama, Mexico City Mexico
• Implemented, Configured and supported Exchange 2007 HUB-CAS-PUBLIC and mail servers for North and South America.
• Implemented, Configured SCOM 2007 used for Monitoring Extranet Servers located in North and South America.

Systems Engineer

• Domain and Exchange 5.5 Administrator
• Support 3,000 desktop and laptops as well as 300 servers on a WAN
• Successfully created and tested software scripts and images used during a new operating system deployment Windows XP Professional and desktop/laptop refresh
• Managed the migration of 200 users from Novell to NT performing duties as Project Manager and lead level 3 Engineer. Implemented and maintain Antivirus servers used to safeguard corporate assets and prevent the spread of viruses to the enterprise network by real-time and on-demand scanning
• Create distribution packages and documentation for new applications used for remote installation by level 1 and 2 support

Help Desk Analyst

• Receive and log problem/trouble calls reported to the helpdesk via telephone and e-mail into support database
• Diagnose, resolve or escalate problems to level 3 for resolution. Create weekly PowerPoint slides for Enterprise public access... MS Office Tip of the Week. Monitor support queue and follow-up with user callbacks to insure problems were resolved or requests completed successfully. Create new network accounts with proper access to shared resources. Create and configure e-mail accounts Exchange 5.5
• Ensure all help desk operational procedures were correct and updated.