SUMMARY:

• Cisco Certified Network Engineer having progressive experience in networking protocols, seeking a mid - level position which will allow me to continue practicing and expanding my skill set and knowledge base. During my curriculum
• I have gathered knowledge in LAN/WAN, Routing & Switching Technologies. Hands on experience in Cisco router configuration with a CCNA -R&S and have extensive knowledge on cloud-based technologies like AWS with AWS-SAA . And working in a healthcare tech-startup has made me very versatile team player and multitasker as I preform various roles depending as needed and the rapid work environment has kept me motivated to contribute the best I can to the organization as we as our company strives to deliver enhanced healthcare solutions for the medical imaging, remote consultations, and emergency care

TECHNICAL SKILLS:

Scripting Skills: Windows/Linux administrator command line tools, Python self-learning

Routing Protocols: RIPv1/v2, EIGRP, OSPF, BGP, IS-IS| Network Security: Access-list, TLS, IPSec, SSl, port security, iptables, Firewall

LAN/WAN Technologies: Ethernet, VLAN, STP, VTP, IPSEC VPN, 802.1q, LDP

Software: IOS, NX-OS, IOS-XR cXR & eXR, FX-OS, Ubuntu

Network Simulation Tools: GNS3, Cisco Packet Tracer, Routing Protocols lab, Wireshark

Operating system: MS Windows, Mac, Unix/Linus (Ubuntu 20.04 LTS)

AWS: EC2, VPC, S3, Route 53, EBS

Application Tools: Proficient in MS office 365, Jira, BitBucket, Ansible, Jenkins, Docker.

Ticketing System: Jira, Zendesk, Salesforce and SolarWinds

Other Skills: TCP/IP, IPV4, VSS, EtherChannel, OSI, UDP, DNS, DHCP, LAN, WAN, ARP, ICMP, SNMP, HTTP, NAT, SSH, WebEx, IXIA and Spirent Test Center

EXPERIENCE:

Network Engineer

Confidential

Responsibilities:

• Install, configure, and assist in the advanced administration of existing hyperconverged infrastructure environments supporting a mixture of Windows and Linux OS
• Responsible for security and performance monitoring in addition to being able to troubleshoot systems hardware, software, virtualization, or storage-related issues in a logical manner
• Experience in implementing and operating server, storage, and backup infrastructure systems and related disaster recovery processes and systems monitoring
• Perform server upgrades, including data and configuration migration for all the system software that supports the company’s infrastructure and its application services per operational need
• Perform coordinated server and data center move projects
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Setup Zendesk customer support ticketing, and integrated it with Jira, Bitbucket and maintain, manage it along with Jira (software application development) and handle critical customer escalated issues and resolve the issue quickly by maintaining customer satisfaction
• Gained good understanding of cloud and virtualization technology experience (VMWare, AWS, Docker, Jenkins etc.)
• Closely work with the DevSecOps teams to support development, deployment and maintenance of containerized applications and automate orchestration
• Responsible for support and maintenance of application development and production servers systems including, but not limited to firmware, OS, Application Configurations, Updates, Documentation, Runbook creation, System & user provisioning
• Acting as a liaison between IT Infrastructure and business units (Engineering, HR, R&D, etc) and supporting their technical needs
• Experience supporting a hybrid environment with On-Premises & Cloud Services (specifically Microsoft M365 & Linux)
• Experience working with existing technical teams who are both local and across multiple time zones.
• Participates in medium-level design activities by analyzing requirements and high-level designs
• Produce and draft the necessary documentation for engineered and maintained systems along with associated processes
• Actively participate in and document incident response and root-cause analysis
• Assist in compiling the infrastructure purchasing recommendations, and system scalability
• Willingness to learn and work with unfamiliar network and machine operating systems with the desire to leverage automation tasks against repeatable tasks
• Manage overall coordination and status reporting of technical projects using Agile methodologies.
• Own and build out our internal project tooling such as JIRA and other project documentation such as PRDs, status docs, etc
• Assist in running scrum, take notes, identify blockers and chase down their solutions
• Assist and oversee the planning, tracking, and completion of Platform deployments with partners, including managing the overall partner engagement schedule and resourcing needs
• Build deployment plans closely with internal product and engineering leadership
• Experience working at startup where we’ve built most of the product playbooks from scratch and scaled systems & processes
• Capable to communicate at all levels of an org -- internally and externally - executive to individual engineer
• Have extensive knowledge of Agile methodology and frameworks like Scrum, Kanban, etc. and have practical experience using continuous Integration, software development practices, and tools like JIRA, SharePoint, MS project, Confluence, Azure DevOps.etc
• Participate in scheduled infrastructure scrum call and contribute to Agile methodologies and sound engineering principles
• Support other IT Request escalated from End-User Services tracked through JIRA
• Perform other job duties as assigned by management

Network Lab Engineer

Confidential

Responsibilities:

• Build customer networks from layer 1 to layer 3 for Customer Support Engineers globally in a 24/7 support lab
• Support Technical Assistance Centers (TAC) Engineers around the world
• Point of escalation contact for teammates and TAC Engineers
• Apply various technical methodologies, techniques, and concepts of IP routing & switching, Link Up/Down issues, Flapping, IP Routes, Ping, etc., and practically apply them in a lab environment to resolve real, complex production problems and outages in customer network environments
• Manage daily case queue by priority and work with other teammates to complete casework within service level agreements
• Make physical connections between devices in the lab (copper, fiber) to recreate and debug issues for all Cisco's customer networks
• Troubleshooting Multimode and Single mode fiber on newest optics
• MDS and Fiber Channel physical troubleshooting and cabling
• Troubleshoot console issues, rommon/loader issues by recovering the devices back, perform password recovery, backbone configuration and management issues and solve layer 1 through layer 3 network issues in the lab
• Perform network configuration changes on switch and server, set up VRF, VDC, VLANS and FEX both single and dual Home Fex Nexus 2K/5K/6K/7K/9K setup and troubleshooting
• Experience troubleshooting all Nexus, Catalyst, ASA and ASR family Line cards, Supervisors, Fabrics, Modules and software issues NXOS/IOS-XE/IOS-XR/ASA/FTD
• Perform VSS and stackwise connections on all catalyst switches, and in verifying the issues related to Udld and BPDU features
• Experience working with Cisco ASA firewall, IXIA and Spirent traffic generators
• Collaborate with various Cisco Engineers to meet customer’s business priorities and demands while building both small and large sized networks using cisco router & switches
• Hands on hardware experience with Cisco’s entire product line including Catalyst 3650, 2960, 3850, 4500, 6500, 7600, Nexus 3k, Nexus 5k, Nexus 7k, Nexus 9k switches, Cisco ISR, ASAs, ASR 900s, ASR1k 1001/1002/1004/1006/1009, 2900, 3900
• Provide peer and coordinate with other sites on case transfers
• Collaborate with other team leads, duty managers and TAC Engineers via WebEx to ensure IOS-XR- Shared lab operation efficiency
• In-depth Software experience on IOS-XR (cXR-32 bit and eXR-64 bit)
• Check the requested hardware compatibility to the requested software based on the case requirements and ensures that there is no disruption caused among various other high severity cases sharing the XR routers
• Install new software, perform IOS-XR software upgrade and downgrades, licensing on ASR920s, ASR9000/9900s, NCS 540/560/5500 s and CRS routers
• Install IOS XR Software Maintenance Upgrades based on specific requests
• Perform TURBOBOOT and USB BOOT on the routers to upgrade/downgrade and to fix boot loop and system-admin VM issues on both ASR, CRS and NCS routers
• Troubleshoot hardware failure on all the standalone/shared IOS-XR Routers CRS, ASR & NCS
• Troubleshoot various hardware/Line card failure like BRINGDOWN state, HW-Failure, SW INACTIVE issue, FPD, system-admin-vm issues...etc
• Set-up and configure ASR9000V satellites for the networks based on the request
• Acquired in-depth hands-on working experience on all IOS-XR routers like ASR 9001/9006/9010/9901/9903/9904/9906/9910/9912/9922, CRS 8&16 - Slot Routers, NCS540/560s and NCS5500/6000 series routers
• Wrote manual for new employees and train them
• Provide monthly Inventory and asset management