DOCSIS Provisioning Consultant Resume

SUMMARY:

Technically adept network administration professional with history of success in designing, administering and driving continuous uptime and reliability of robust multi - platform network systems. Proven capacity for delivering timely, well-informed and reliable support and troubleshooting of challenging technical issues. Excel at installing, configuring and migrating a breadth of hardware and software systems. Proven acumen in designing, upgrading and supporting sophisticated storage and disaster recovery systems. Exemplary talent in supervising, guiding and coaching junior team members. Excellent communication skills with system users, vendors and all levels of management.
Systems Design & Administration
Storage & Recovery Solutions
Technology Procurement
Client & Vendor Relations
Systems Analysis & Monitoring
Server Administration
Troubleshooting & Problem Isolation
Trouble Tickets & User Support
Database Systems

TECHNICAL SKILLS:

Platforms: Linux (Debian, Ubuntu, CentOS), JunOS, Cisco IOS, ScreenOS, Windows 2K/NT/XP

VistaTools: Cicso CNR, Apache, Nginx, MySQL, Cacti, Nagios, ISC DHCP&BIND, Postfix, Asterisk, rsync, Remedy ITSM

Networking: TCP/IP, HTTP/S, DNS, DHCP, FTP, BGP, OSPF, SNMP, SMTP, POP3, IMAP, TFTP, VPN, DOCSIS, PacketCable, VLAN, VoIP, SIP, SSH, Telnet, IPSec

Hardware: Switches (Juniper EX4500, Cisco 2960/3400/3560/3750, 3Com, Huawei), Cisco uBR10000, ARRIS C3/C4 CMTS s, Juniper Firewalls & Routers, Cisco SCE

PROFESSIONAL EXPERIENCE:

DOCSIS Provisioning Consultant

Confidential

Responsibilities:

Provide test integration support for Cisco Network Registrar provisioning software. Perform extensive lab testing of network access equipment including cable modems, EMTAs and set - top boxes to ensure flawless migration to a new provisioning system. Strictly following test plans and successfully executing test cases within designated deadlines. Providing advanced troubleshooting support and problem resolving with senior engineers. Deliver detailed documentation of testing results. Monitoring of OSS provisioning systems Fusion, Cspire, ASAP and Cable Master. Processing of provisioning errors on the platforms Cisco CNR, genband Softswitch CS2K and Axiros ACS Server. Customer ticket troubleshooting on the network elements, Cisco 10K CMTS and CPEs of AVM, Cisco and Motorola. Supporting the switch of 150 CMTSes on a new OSS system. Development of small tools for error analysis in DOCSIS area.

Systems / Network Engineer

Confidential

Responsibilities:

Steered design, deployment and administration of call center support infrastructure and provided to 1st-level support staff on PBX system.
Orchestrated design and delivery of network monitoring system that decreased time taken to respond to network issues substantially.
Drove installation and configuration of Juniper SSG firewall / VPN to provide secure connection between remote offices and corporate clients.
Skillfully isolated and resolved root source of problems causing performance issues with critical information systems.

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