System Administrator Resume

SUMMARY:

A highly skilled Information Technology professional with notable expertise in Help Desk Operations, IT Administration, System Administration and Application support. Well - versed in analyzing current systems, identifying areas for improvement, and submitting recommendations for process improvements to increase productivity. An exceptional professional, adept in troubleshooting complex issues, identifying root causes, and developing technical solutions to minimize production impact and improve efficiency. An experience trainer and mentor, capable of instilling invaluable knowledge about employing industry best practices, project management, and customer support..

TECHNICAL SKILLS:

Windows OS: Windows 7, Windows 10, Windows server 2012, Windows server 2016, Windows server

VPN Client: Cisco VPN, Zscaler, Sonicwall, Ctrix, ZPA\Zscaler

Office Tool: Microsoft Office

Skills and Techniques: Networking, Ticketing System, Intune\Azure Endpoint Management, Azure AD, IT Support, VMWare, Hyper V, Automation and Scripting, Security and Monitoring, Account Access Management, Mobile Device Management, Power Shell Automation Scripting, Inventory Management, Problem-Solving and Administration, SCCM, DHCP, DNS, Disaster Recovery, Technical Support, Tcp/IP, LAN

PROFESSIONAL EXPERIENCE:

Confidential

System Administrator

Responsibilities:

Managing location server and cloud servers(EC2 and S3).
Lead the team and co-ordinate in between the infrastructure, application and database team.
Handling the tickets and ensure the service delivery according to SLA.
Maintain and support the IT network infrastructure while ensuring high availability of reliable services.
Managing the laptop imaging team.
Maintain US region Server security compliance and patches.
Handling Level-1 network issues for the location.
Executive Support to CEO and US chairman during the office visit.
Deploying the software through power shell script and managing Azure Endpoint Computer Consol.
Deploying the windows patch and software through SCCM, Intune.
Deploying security software in iOS device through Intune and JAMF. Also manage Android device through Intune.
Troubleshooting issues on Mac laptop\desktops.
Migrating the Mail box from on primise to Cloud(O365).
Trained and mentored new IT associates.

Confidential

System Administrator.

Responsibilities:

Imaging laptops and shipping to end user.
Working in house Ticket System environment
Level 1 support to location servers.
Troubleshoot hardware, application software, network connectivity.
Procuring the new laptops and IT periphrrals.
Managing Laptop inventory any asset management.
Support to senior executive on video conference, H\W issues.

Confidential

Senior Associate System Administrator / Associate System administrator

Responsibilities:

Appointed as Associate System Administrator and later on promoted to Senior Associate System Administror.
Working Environment of Ticket System.
Troubleshoot hardware, application software, network connectivity.
Configured Desktops, Laptops, Scanners, Printers.
Used Ghost Software to deploy images on multiple Dell/Lenovo Laptops and Desktops.
Installed and configured local and network printers.
Added and removed computers to the domains.
Performed helpdesk support using remedy ticket.
Managing and Diploying the windows patch through SCCM.
Laptops: installed, configured VPN, wireless and LAN access.
Collabera internal application support.
Monitoring of network by PRTG and Solar Winds Tools.
Troubleshoot basic network issues.
Created Standard Operating Procedure (SOP).
Perform white gloves for senior management in local office.
Prepare service up time report \ KPI report for management review.
Troubleshoot basic issue in Citrix desktop app.
Troubleshoot MAC OS issues.
Installation \ Troubleshooting on CCTV camera, DVR, NVR.
Manage IT procurement and invoices of ISP ‘s, procured items, new office setup inventory’s.
Setup New Offices and manage IT inventory’s.

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