| Objective | To obtain an IT job in order to utilize my motivation and skills. |
| Skills/Abilities |
- DCSE Microsoft Windows 8
- DCSE OnSite Troubleshooting
- DCSE Foundation 2010 Desktop
- DCSE Foundation 2010 Portables
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| IT Skills: |
- Windows 8, 7, Vista, XP, 2000, 98, 95, NT
- Ubuntu 12.10, 11, 10
- Unix - InfoLease
- Microsoft Outlook 2013, 2010, 2007, 2003, 2000
- Microsoft Server 2008, 2003
- Nortel Phone System
- Exchange Server Administrator
- Wiki Administrator
- IT Equipment Asset Tag Management
- Blackberry Enterprise Server Administrator
- iPhone, iPad, Android
- Active Directory
- Lotus Notes
- Test Track, Peregrine and Remedy Ticket Tracking Software
- Remote Support
- Residential and Small Business VOIP Setup
- Cat5, Cat5e, Cat6, RG-6 Cabling
- VPN
- VMWare
- Norton Ghost, Clonezilla, Acronis
- RSA SecurID Administrator
- Wired and Wireless Networks
- ERD Commander 2005 and MSDaRT 6.0, 6.5
- Oracle
- JD Edwards
- Ability and desire to learn new technologies quickly
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| Experience | IT Field Technician / Owner |
- Provide on-site and in-the-shop services for Virus Removal, Spyware Removal, Hardware Repair, Software Repair, Network Setup, Network Repair, Network Management, One-On-One Training, Server Configuration and Server Management
- Keep detailed accurate records of jobs preformed.
- Schedule appointments with customers for repair work
- Perform DSL internet installs for AT T Customers
- Perform VoIP installs for Vonage Customers
- Configure, troubleshoot, repair and maintain all Guardstation and Registration Equipment at Ft. Campbell Army Base.
- Install, Configure and Repair various POS systems
- Residential and small business network setup and support
- Configure and Install business class switches and routers for companies such as Zales, Dollar General, Sally Beauty, and Dollar Tree
- Run and terminate Cat 5e, Cat 6, and RG-6 cables.
- Install, Configure and Troubleshoot IP Camera Security System
- OnSite 3G Microcell Installation
- Create and maintain the adams-a-plus.com website
- Create advertisements
- Provide excellent customer service
- Create and managed invoices
- Advise customers on software and hardware purchases
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IT System Admin, Confidential - Run Cat5e cables to new work stations.
- Maintain cable management on Cisco Switches and Routers.
- Program, assign, and maintains Nortel phone system.
- Support testing of applications and systems within a test environment
- Installs, configures and upgrades operating systems and software, using standard business and administrative packages.
- Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware
- Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems makes repairs and corrections where required.
- Acts as a technical resource in assisting users to resolve problems with equipment and data
- Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
- Assists in instructing users, use of standard business and administrative software, including word processing, spreadsheets and provides instruction or written documentation where required.
- Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems maintains current knowledge of hardware, software and network technology and recommends modifications as necessary
- Monitoring of corporate LAN's and WAN's
- In charge of the building security system and door access badge system.
- Install, update, and administer a Wiki for all organization of all useful IT information
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| IT Specialist II Confidential |
- Manage Installation, Configuration, Setup, Testing, Troubleshooting, Documentation, and Decommissioning of servers and associated equipment and hardware.
- Preform customer service and support to include service desk tickets, telephone requests, and walk-in support requests
- Basic Networking, VPN, Firewall, IP routing troubleshooting.
- Preform Administrator functions on Active Director.
- Perform Administrator functions on the Exchange Server
- Provide worldwide remote desktop support
- Create and manage accounts on the Blackberry Enterprise Server
- Create, modify, and delete users in RSA SecurID token server.
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| IT Support Technician, Confidential |
- Answer staff questions via phone and e-mail on all company supported applications.
- In-Charge of a project of eight people, to update all technical and troubleshooting documentation.
- Determine source of computer problems hardware, software, user access, etc. .
- Advise staff on appropriate action.
- Serve as liaison between staff and the technology department to resolve issues.
- Work one-on-one with staff on application projects.
- Document resolutions for future reference.
- Responsible for contacting appropriate groups when major outages or issues arise.
- Troubleshoot network connectivity, network printing, user-end VPN issues, and user access issues.
- Provide worldwide remote desktop support.
- Providing technical support, troubleshooting and diagnosing hardware and software problems.
- Perform daily pre-emptive testing to ensure systems are up and running.
- Communicate highly technical information to both technical and non-technical personnel.
- Process Infolease and Oracle nightly data backups.
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| Sonar Technician Confidential |
- Provided second level support to internal Help Desk to resolve user concerns with specific applications, including Windows 95, Microsoft Office, GroupWise, and numerous industry specific applications
- Communicated with other ships through voice communications and internet chat during training exercises on attacking a submarine
- Assist students with PC and desktop application issues
- Had to provide in-depth descriptions of problems with the Sonar system to the Captain and to land based repair people
- Was in control of ships movement while making an attack on a submarine and had to communicate to over twenty people on how to move the ship and helicopter.
- Regularly perform hardware and software maintenance
- Conducted a variety of training as part of the Combat Systems Training Team in the Navy.
- Worked in the Hazmat office and had to work with other ships via e-mail and Internet chat to order material for all the ships in the Battle Group.
- Facilitate a weekly one-hour seminar on how to use Microsoft Office applications
- Participate in special computer lab projects when applicable
- Managed a work center of 10 people
- Obtained Secret Security Clearance
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