Summary

Detail oriented SCCM Engineer and Application Packager with over fifteen years of experience designing, building, hardening, maintaining and troubleshooting SCCM, AD Forests, and GPO.

• Proven skills in troubleshooting and break/fix to ensure timely resolution of high severity incidents.
• Extensive server knowledge at both hardware and software levels.
• ITIL experience at both process writing and service management.
• Successful leadership abilities driving teams toward goals and project based outcomes
• Expert level Packaging and SCCM engineering.

Professional Experience

Position: Application Packager, SCCM Engineer, Windows 7 Migration, VMware consultant

• Clients: Vectren Energy, Franklin County Child Services
• Packaged applications for the Windows 7 migration using AdminStudio 2013.
• Remediated applications considered incompatible with Windows 7.
• Provided consultation for SCCM 2012 Team over servers and Distribution Points.
• Trained Vectren employees on Packaging fundamentals.
• Solved issue with failing package installations related to VM environment.
• Oversaw redeployment of entire VM environment.
• Work remotely and travel to client site.

Confidential

Position: Project Lead, Windows 7 Migration

• Managed PNC's packaging and UAT efforts for the Windows 7 Migration.
• SME for UAT and Packaging efforts.
• Worked as Liaison between PNC and Dell.
• Consulted on developing PNC's ongoing policies.
• Wrote, owned and managed PNC's ACR, Packaging and UAT processes using Office 2013 and Visio 2013.
• Supervised team of resources performing processes for ACR, Packaging and UAT.
• Wrote packaging and SCCM 2007/2012 standards for Windows 7 and moving forward.
• Primary point of contact for Packaging and UAT company wide.
• Coordinated UAT effort using Virtual Machine environment.
• Migrated to new domain.
• Consulted on SCCM and AD environment policies.
• Perform vSphere 5 and SCCM 2007/2012 administration.
• Developed PNC's Master Application Library in Sharepoint 2013.
• Work remotely and travel to client site.

Confidential

Position: SCCM Engineer, Application Packager

• Clients: Black Hills Energy, PGE, Amway.
• Packaged applications for Windows 7 Migrations using AdminStudio 2010 and 2013.
• Wrote and packaged custom script for in VBS and Autoit.
• Deployed applications using SCCM 2007 and 2012.
• Consulted on SCCM migrations, installations, and configurations.
• Working remotely and traveling to customer sites.

Confidential

Position: Application Packager Consultant

• Packaged Timken's business critical customer facing Timken Bearing Selection Guide'' 3.2 using Wise Package Studio and AdminStudio 10.
• Work remotely and travel to client site.

Confidential

Position: Systems Engineer

• Supported Graftech's SCCM 2007 environment worldwide.
• Migrated environment to new AD domain.
• Migrated workstations to Windows 7 from XP.
• Streamlined USMT Migration
• SCCM 2007 Engineering.
• SQL Query Building.
• Driver Packages.
• Application packaging on Wise Package Studio.
• Update distributions.
• Operating system deployment, WIM creation and configuration.
• Primary and secondary site maintenance.
• Group Policy creation/maintenance in AD.
• Configuration Management.
• Forefront 2010 Administration.
• EasyLobby Rollout.
• Hyland OnBase 13 Upgrade/Rollout.
• Created Custom Deployment Bootstrap.
• Citrix Deployment and configuration.
• Work remotely and travel to client site.

Confidential

Position: Application Packager/SCCM Administrator

• Packaged application for BCBSM's Windows 7 rollout.
• Performed SCCM 2007 administration.
• Converted packages for the Windows 7 conversion.
• Created packages for XP, Vista and Windows 7.
• Created single packages for multiple versions.
• Scripted several complex custom actions.
• Scripted many actions and checks for packages.
• Created complex Task Sequences for application rollouts.
• Administered several sites via SCCM 2007.
• Administered Domains and AD
• Monitored deployment status via SCCM 2007.
• Created collections and groups
• Performed App-V testing in a lab environment.
• Administered user's rights to administer SCCM, SCOM and AD
• Applications used: AdminStudio 10, Wise Package Studio 6, and SCCM

Confidential

Position: Application Packager/SCCM Administrator

• Packaged Ford's internal and external applications.
• Packaged Ford's critical engineering applications to multiple languages.
• Performed SCCM 2007 administration.
• Converted packages for the Windows 7 conversion.
• Created packages for XP, Vista and Windows 7.
• Created single packages for multiple versions.
• Scripted several complex custom actions.
• Scripted many actions and checks for packages.
• Applications used: AdminStudio 10, Wise Package Studio 6, and SCCM

Confidential

Position: Application Packager / SMS Engineer

• Packaged applications for Henry Ford's desktops and server.
• Performed SMS administration.
• Assigned packaged applications via SMS.
• SMS to SCCM 2007 upgrade/migration.
• Active Directory Administration.
• Installed Virtual desktops and servers via VMware.
• Created and repaired many applications/objects for enterprise.
• Applications used: AdminStudio 10, Wise Package Studio 6, and SCCM

Confidential

Position: Platform Engineer

• Solved multiple issues with Comerica's network.
• Rolled out OpenSSH to all servers.
• Rolled out ZENworks for Servers 7 to Novell servers.
• Solved iFolder latency issue.

Confidential

Position: Problem Manager / Coordinator

• Performed Problem Management for Delphi Global IT.
• Oversee ITIL v3 Service Management functions for Delphi.
• Provided corrective actions to high severity problems.
• Enforced the execution of corrective actions within HP.
• Coordinated the Root Cause Analysis effort in the towers.
• Ensured the RCAs were correct and properly written for Executive level customers.
• Verified that corrective actions were being carried out as per orders.
• Report on the Root Cause Analysis directly to the Executive level customer.

Confidential

Position: Incident Manager

• Performed Incident Management for General Motors Global IT infrastructure.
• Ensured timely resolution of high severity incidents.
• Authored ITIL v3 processes for GM's conversion.
• Reports went directly to CIO for his use.
• Enforced that proper ITIL process were being followed globally.
• Wrote Service Management processes for GM and IBM.
• Lead daily meetings with the CIO to review the previous days incidents.

Confidential

Position: Application Packager, AD Engineering

• Packaged and deployed software applications utilizing Wise Install Master 8.1, Wide Package Studio 6, Installshield and ZENworks.
• Led project to implement Altiris after Novell 6.5 to Active Directory migration.
• Supported Windows 2000/XP and Novell 6.5 Operating Systems.
• Performed 3rd level support.
• Administered the MacAfee servers and clients with PRP and converted to ePO.
• Provided remote systems administration and support.
• Applications used: Wise Package Studio, Zenworks, and SMS.

Confidential

Position: Systems Administrator

• Provided Windows 2K, 2K3 and Novell systems administration.
• Package deployment support and troubleshooting with Wise and Installshield.
• Monitored Windows and Novell servers, CISCO routers/switches, maintaining systems availability and customer relationships.
• MacAfee Enterprise Business server administration.
• Windows 2K Exchange server monitoring and administration
• DOD Secret Clearance.

Confidential

Position: Senior Systems Engineer

• Designed, implemented and supported a total network for the Remittance and Information Processing Department.
• The first to implement Novell 6.5 into the Bank One network.
• Integrated Novell eDirectory with Active Directory.
• Application packaging and deployment with ZENworks
• Installed and configured Windows and Novell servers with Active Standby to fail over automatically.
• Installed and managed MacAfee enterprise server and client network using PRP.
• Managed Wise and Installshield package deployment for departments at multiple sites.
• Moved Novell servers from a hot stand-by environment to a Novell clustered environment.
• Migrated Novell shared data files to Microsoft.
• Supported and oversaw a 4 phase conversion to new servers.
• Configured network with ZENworks to lock down desktops to application only.
• Performed remote support for locations in 6 states.
• Supported and trained sites on new proprietary applications.
• Implemented and configured backup strategy.
• Ensured network security and encryption.
• Maintained proprietary databases.
• Windows 2K and 2K3 server administration and terminal server 2K administration

Confidential

Position: Network Administrator / Workplace Automation

• Provided end user support and issue resolution with Novell eDirectory and with Windows 2K networks and Exchange servers.
• Supported Workplace Automation, printers and all network hardware and software.
• DOD Secret Clearance

Confidential

Position: Systems Administrator

• Migrated servers from Novell 4.11 to 5.1
• Administered MacAfee AV server and clients
• Developed manual method of deploying applications and patches
• Performed Systems Administration duties to 7 sites in 6 states.
• Created backup rotation and reporting process
• Standardized remote management and support
• Created software distribution scheme and process using ZENworks
• Lotus Notes and Domino Administration

Confidential

Position: Systems Administrator

• Workstation and Novell server installation
• Manual Application deployment
• MacAfee AV administration
• Systems Administration on both Windows NT and Novell Netware
• Y2K Compliance
• Troubleshooting
• Legacy software work