SUMMARY

• Currently, thirty-four yearsof professional experience in Information Technology and I have the skill set which will fill any IT Support role .
• I have worn several different IT hats each organization where I have been employed. I am qualified to work as a: network systems analyst ,network security engineer ,Unix administrator /mainframe production specialist ,network operations specialist ,helpdesk technician ,desktop support analyst pc repair .
• After a training period of 90 days in which I would be brought up to date on the system I will successfully succeed all of the requirements of the position

Professional Summary

Confidential

Network Systems Analyst

• Analyzing system logs and identifying potential issues with computer systems.
• SQL Coding Skills for support level issues.
• Monitor Systems, Analyze alerts, Resolve Support tickets issues as they arise ,Code release ,
• Developing Scripts for Monitoring
• Introducing and integrating new technologies into existing data center environments.
• Performing routine audits of systems and software.
• Performing backups.
• Applying operating system updates, patches, and configuration changes.
• Installing and configuring new hardware and software.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries and dealing with often frustrated users.
• Responsibility for security.
• Responsibility for documenting the configuration of the system.
• Troubleshooting any reported problems.
• System performance tuning.
• Ensuring that the network infrastructure is up and running.
• High-speed communications over Metropolitan networks legacy Telco, Ethernet, etc. .

• Network protocols including TCP/IP, BGP, H.323, etc.

• Excellent analytical skills, good project management skills.

• Application of collaborative computing techniques.

• Multimedia information exchange and network layer protocols.

• I have strong writing and verbal skills.

• I communicate well, and document methods used to resolve issues.

• I have knowledge of desktop security on multiple operating systems.

Cnfidential

Network Operation Center Specialist

• Coordinated, tested, activated, upgraded and converted customers to the network by serving as the centralized technical expert for the company.

• Ensured that all network operations center related incidents were tracked and escalated to the shift manager in a timely fashion. command line UNIX Solaris, Windows OS skills ,Mac OS: OS X and Linux also ability to use standard PC applications such as Word, Excel and Outlook .

• Monitored system, reported incidents, as well as making sure all documented policies and procedures have been enforced regularly. TSM, TIVOLI, REMEDY, OUTLOOK .

Cnfidential

Helpdesk Support Specialist

• Answered telephone calls for problems on software or hardware systems, maintained computer lab, tested proprietary software and fought off new computer viruses.

• Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software.

• Provided troubleshooting for computer hardware, software and/or network problems, authored training manuals, presented training classes, evaluated the company's hardware and software, provided good customer service to phone calls or emails.

• Provided technical software, hardware and network problem resolution to all company computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.

• Clearly communicated technical solutions in a user-friendly, professional manner, provide one-on-one end-user training as needed assisted Network Technicians troubleshoot network printer problems.

Cnfidential

PC Technician/Computer Installation

• Provided user training in use of PC software. WINDOWS environment .
• Assisted with the loading of application software primary single user operating systems.
• Responsible for maintenance, diagnostics and PC troubleshooting as well as recommending enhancements.
• Evaluated, implemented, maintained micro-computer hardware/software. Performed site surveys to determine man hours, materials, supplies, cable floor plans in a LAN/WAN based environment. Utilized EIA/TIA cabling standards to install CAT. 5 twisted-pair cable.

Cnfidential

Network Security Engineer

• Installation, configuration, maintenance and support of Checkpoint firewalls, Palo Alto firewalls, Nortel VPNs, Website Filtering devices, Cisco NAC, Remote Access and Intrusion Detection/Prevention systems.
• Network Traffic monitoring early detection and fast reaction to unexpected suspicious situations i.e. unusual traffic volume, port attacks, rogue devices in the network, etc. .
• Network design and security.
• Web and network security exploit identification.
• Intrusion detection/prevention and network traffic analysis.
• Security event analysis and monitoring.
• Monitor compliance with information security procedures and policies.
• Regular penetration testing, reporting and issue resolution.
• Liaising with global colleagues on the development of new designs and standards.
• Work with project teams to design and implement secure network connectivity solutions.
• Provide an escalation path for operations and deployment staff to resolve problems.
• Evaluate and certify new technologies or new versions of existing products.
• Integrate new products into the infrastructure.
• Act as escalation point to vendor to resolve problems.
• Write and maintain technical documentation including design docs, test plans, project plans, procedures, incident reports and troubleshooting guides.

Cnfidential

Network Operation Center Specialist

• Effectively understands network topologies such as Ethernet, Token Ring, ATM, Optical, and SAN.

• Fundamental understanding of network/application protocol operation A sync , BiSync , SDLC, Frame Relay, and definition within the OSI model including IP, TCP, UDP, SNMP, ICMP, and SNA/SDLC.

Cnfidential

Software Test Engineer

• Worked in a test environment under the direction of a senior software engineer using TCP/IP, UNIX and Oracle.

• Executed and monitored UNIX shell scripts which help to maintain system. Tape backups, database cleanup, and user id installation

• Generated and automated scripts for web agent testing, from Windows and character based software. Decoded HexadecimalMemory Dumps.
• Project management software development experience with the ability to participate in and facilitate IS process improvement.
• I have the ability to get everyone on the same page effectively and quickly.
• The ability to create and maintain standards for Quality Assurance.
• Knowledge of RDBMS concepts, TPI, software development lifecycle, object-oriented technology and n-tier applications. I can identify test data requirements.
• Process development includes the following: ability to write clear, concise processes and standards, through in reviewing documents and processes, with the ability to focus on objectives as well as scrutinize the details.

Cnfidential

Unix Systems Administrator/Mainframe Production Support

• Executed and monitored UNIX shell scripts which help to maintain system. Tape backups, database cleanup, and user id installation

• Great technical skills using vi mode ,quitting ,inserting text ,motion ,deleting text ,yanking text ,changing text ,putting text ,buffers ,markers ,searching for strings ,replacement ,regular expressions ,counts ,ranges and files.

• Knowledge and understanding of the Open System Interconnection model the networking framework for implementing protocols - Application layer, Presentation layer,Session layer,Transport,Network,Data Link,and Physical.

• MAC systems, UNIX, BMC, NETCOOL, Remedy, Tivoli, and HP Open view.
• Batch Monitoring Operator
• Monitored hardware in an IBM mainframe environment with EMC, STK and HDS disk subsystems, STK/SUN tape. Monitored and performed support for 100,000 batch jobs per day, 24 x 7 x 365.
• Performed scheduled and unscheduled IPL's using the HMC Hardware Management Console and environmental verifications after IPL is complete.
• Experienced in Level 1 and 2 support and resolution for all batch abends using JCL and VSAM debugging skills.