OBJECTIVE: I am looking for a full time job as Systems Administrator in learning and growing environment.

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

Responsibilities:

• Part of a 7am to 5pm operation providing support to over 9,000 Department of Defense employees.
• Software utilized--MS Office 2007, Mcafee Anti-virus, SCCM 2007, Attachmate, Lotus Sametime, Windows 7, Active directory, VMware, Server 2003, Server 2008, and Exchange 2010.
• Use Remedy 7.0 Helpdesk Ticket System for addressing Trouble Tickets
• SIPRnet migration from Windows Vista to Windows 7 which resulted in over 400 workstations being migrated with only 2 percent of which having hardware issues.
• Successfully migrated over 9,000 NIPR workstations from Windows Vista to Windows 7.
• Under general direction, provides second-tier support to end-users for PC, server, mainframe applications and hardware.
• Handled problems that the first-tier of help desk support is unable to resolve. Interacted with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulated or recreated user problems to resolve operating difficulties. Recommended systems modifications to reduce user problems.
• Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to senior level engineers. Maintained favorable customer relations by handling requests in a tactful and professional manner.
• Monitor server farm.
• Respond to and investigate server failures and Restore failed servers to functionality.
• Answer phones and provide support to VIPs or extended hour organizations.
• Respond to any issues that occur that can impact the users, servers or server farm, either functionality or environmentally..
• Patch management of servers and workstations
• Monitor and maintain 400 Physical and VM Servers in an Enterprise Data Center
• Migrated 400 servers from 2003 to server 2008 R2. I worked with other SA on the team to plan the Migrations successfully. Patching servers weekly.
• Use vmware sphere v5 and ESX Server to Creating Virtual servers Images and creating vmware machines with Templates and updating templates for deploying new VMware machines
• Installed Blade servers and configured them and various Dell servers, Installed SAN drives and SAN tray
• Group Policy Changed and created also link to OU
• Users, groups and file and folder Permissions
• Active Directory Searched, created, deleted, moved, extended objects and created quires Etc
• Exchange 2010 maintain and managed Servers
• System Configuration Center Manger 2007, deployed updates and operating systems from Vista to Windows 7 and migrated to SCCM 2012
• Maintained SQL cluster 2008

Confidential

Contracted as a Desktop Support

Desktop Support Technician

Responsibilities:

• Troubleshoot several different types of connectivity setup, email, and various Internet related issues to determine the source of the problem and resolve it
• Connect systems to local LAN
• Check systems and perform first line diagnostics on customer work stations and phones from the device back to the switch
• Installed and configured win xp and win 7
• Provide support for installation and setup of phones, computers, software and peripherals
• Create / delete client accounts and add computers to the MS domain
• Create and install software images on new PCs and install software programs
• Log, track and close tickets and calls with service center.
• Train users on software and hardware use
• Installs and maintains PC, mobile phone, desk phone, printer, and other hardware and software
• Performed new PC setups, per established guidelines and industry standards, as well as troubleshoot and fix PC hardware/software problems
• Word, Excel, PowerPoint and Outlook
• Dban wipe and safeguard encryption
• VPN installation and configuration
• Installation and Configuration of Printers and fax machines

Confidential

Cisco and Server Engineer

Responsibilities:

Cisco Engineer

• PC and LAN connector settings connected to routers and switches, using telnet to connect from switch to switches, router to routers, or switch to routers, used CDP commands to discover other devices through various RJ45 Cat5 , 2500 serial DB-60pins 1700/2600 smart serial cables, V.35 back-to-back connector cable, roll-over cable, cross-over cable, and straight-through cable.
• Configuring and moving between interfaces within the switches and routers at various modes such as: user mode, privilege mode, global-configuration, interface mode, and sub-interface mode Ethernet ports, Fast-Ethernet ports, Gigabit Ethernet ports, Serial Interface ports.
• Configured password and encryption password for different line such as CONSOLE, VTY, AUX , and logging synchronous, exec-timeout, managed boot systems, configuration register, backing-up configuration, restoring configuration, backing-up IOS to a TFTP Server, restore and upgrade IOS from TFTP Server, and password recovery procedures.
• Configured, trouble-shoot and remove issues on various protocols such as: static routing IP Route , default route, RIP RIPv2, IGRP, EIGRP, OSPF, Spanning Tree Protocol, Virtual LANs, VLAN Trunking, and Inter-VLAN Protocols and security using Access Control Lists ACLs .
• Configured, verified, and troubleshoot static and dynamic NAT, PAT, and DHCP PPP, ISDN, DDR, Frame-Relay for WAN.
• Configured and installed 6500, 2950, 2960, 4506, 3560 Switches, 2800, 2801, 3560, 7600, 2610, 2620, 3745 Routers
• Cisco access servers Cisco AS2509-RJ, AS2511- RJ
• Solved various VPN access issues with Cisco Any connect.
• Wireshark to trouble shoot

Laptop/Desktop/Server Engineer/ Administrator

• Installed supports and administered Windows NT, 2000, 2003, Vista/XP Loaded and configured desktop OS for stand-alone PC/Laptop operation and basic network of 15 servers and 500 users
• Integrated hardware into existed LAN environment included establishing network, file server access configured of email and print server connectivity.
• Performed day to day network administration functions for established user IDs, groups, rights and privileges, production system implementations, resource management, disk management, backup management.
• On-site, install, configure and troubleshooting support of phone and IT services such as servers, networking, telephone, video conferencing, etc as will help desk support.
• Resolve hardware and software problems expeditiously and with minimum disruption to computer/phone system users. Coordinate hardware repairs with vendors, when appropriate.
• Manage on-site stock inventory, and deploy/setup equipment and maintain desktop, terminal, and printer hardware software documentation
• Experience supporting and troubleshooting software on a variety of platforms including Windows XP, Windows Vista, for non-technical customers.
• Software Used Office 2007, Visio, VERITAS Backup Exec, MacAfee Anti-virus, Attachmate, Ghost, InoculateIT, Failsafe, PC Anywhere, Active Directory, DFS, Exchange 5.5, Exchange 2000, 2003, SQL 2000 and SQL 2005

Confidential

Responsibilities:

• Desktop Engineer and PC Technician Traveled throughout Michigan, exchanging PC's and migrating user data.
• Added and deleted user rights.
• Copied and deleted profiles and installed printer shares.
• Utilized Ghost to re-image IBM Laptops and desktops.
• Assessed PC for Y2K compliance and upgraded bios and operating system.
• Used SMS to install applications on users PCs.
• Moved desktop and laptop data from IDE/SCSI hard drives by way of a zip drive, hard drive, laplink or by logging on to Banyan token ring network and uploading to a server.
• Utilized winzip7.0/3.1 or pkzip to compress migration data.
• Utilized TCP/IP tools: ipconfig, ping, net, netstat and nslookup for troubleshooting Ethernet connections.
• Utilized User Manager for Domains and reset passwords.
• Worked extensively with MS DOS Tools: xcopy, rename, fdisk etc.
• Configured MS Outlook for use with Exchange Server.

Confidential

Network Technician

• Contracted by Adecco for Nortel Networks as a Network Technician to install BayStack ARN Routers for
• Farm bureau insurance
• Connecting router serial cables to PC's on a LAN to a WAN
• Connecting csu/dsu to jack
• Installed flash memory cards
• Used a laptop to connect to router by way of telnet application
• Login to router and performed dir, ping, tracert, copy, run, ifconfig, bconfig, getcfg commands

Confidential

Responsibilities:

Workstation Support Installed and configured NT Workstation 4. Replaced hard drives and added ram to workstations. Utilized Fdisk to Partition hard drives. Installed cc: Mail, Organizer 2.12, MS Office 97, Rumba 5.2 Mapped file and printer shares, Utilized User Manager.

Confidential

Responsibilities:

• Desktop Support /Administrator Worked on IBM 286 386, 486, 586 and Compaq 586 computers.
• Installed Windows 3.11, Office 4.3, and Dos 6.22 on workstations.
• Mantained NetWare 3.12 servers
• Installed and set up Computers, Monitors, printers and scanners.
• Troubleshot hardware conflicts IRQ conflicts .
• Helped end users resolve software issues.
• Replaced Hard drives, CD-ROMS, ram, and printer memory.