SUMMARY:

• IT infrastructure designing and preparing defect prevention plan.
• Preparing daily/weekly and monthly report for higher management.
• Installation/configuration capacity planning & decommission of windows, Linux, AIX servers and middleware.
• Application integration, HCL domino, LEI, IBM DB2 and IBM MQ.
• Windows server 2016. RHEL AIX operating system.
• Installation/configuration, administration and troubleshooting issues for IBM Spectra Protection (Cobalt Iron) backup on windows, Linux and AIX servers.
• Security patches management, installation, risk management & compliance management.
• HCL Domino V10.0.1, V11.0.1 on Windows, AIX and Linux platform.
• Basic knowledge of networking and Firewall.

PROFESSIONAL EXPERIENCE:

Confidential

Server Administrator

Responsibilities:

• Reviewing the domino migration project request, meeting with customer to understand their requirement and approving the project request.
• Meeting with IBM CIO management to discuss the costing on project. Product owner / DPE to send the cost estimation to customer.
• Provisioning of server on cloud (Linux, AIX, Windows server) and installing middleware like "HCL Domino", IBM DB2, IBM Websphere MQ.
• Configuring Domino, DB2, MQ and migrating application databases from on - prim to CIO Private cloud.
• Work on Firewall requests, SSL and other compliance activities.
• Assisting application architect and team in testing.
• Retrospective meetings with customer to update status of migration project.
• Managing a team of approximately 60 members (OS admins and middleware admins).
• I use to Work on esclated issues only.
• team members on Domino, DB2, encryption, tivoli storage manager backup, linux basics.
• Preparing SLA reports and make sure no SLA breaches.
• Root cause analysis for severity 1 incidents and problem tickets.
• Prepare and sends Iteration summary and reports, which includes incident report, SLA report & patch/compliance/vulnerability reports to management.
• Retrospective meeting with product owner to get update on team's performance / feedback.
• Security health checks and patching to keep all servers compliant as per IT security policy.
• KT session for team on change management.

Confidential

Subject Matter Expert

Responsibilities:

• Managing a team of 60 members across the globe.
• IBM cloud migration planning and implementation.
• Reviewing the domino migration project request, meeting with customer to understand their requirement and approving the project request.
• Meeting with IBM CIO management to discuss the costing on project. Product owner / DPE to send the cost estimation to customer.
• Provisioning of server on cloud (Linux, AIX, Windows server) and installing middleware like "HCL Domino", IBM DB2, IBM Websphere MQ.
• Configuring Domino, DB2, MQ and migrating application databases from on-prim to CIO Private cloud.
• Work on Firewall requests, SSL and other compliance activities.
• Assisting application architect and team in testing.
• Retrospective meetings with customer to update status of migration project.
• and mentoring multiple squads for cloud migration, cobalt Iron backup and application integration.
• Plan and design infra architecture for new requirements from customers.
• Provide the proper plan to execute a major change to the IT services (server or application).
• Major incident management, reporting and perform RCA.
• Guiding team in troubleshooting escalated severity1 issues.
• Prepare and sends Iteration summary and reports, which includes incident report, SLA report & patch/compliance/vulnerability reports to management.
• Understanding client’s requirement in terms of Reporting format and meeting client’s expectation.
• Supporting about 600 Domino Applications and 400 Domino Servers for IBM US and IBM Canada (Global Domino Support Team) on windows 2008, linux and AIX platform.
• Working on Domino server migration projects, new domino server build, upgrade domino servers, migration of application on domino servers. Cluster creation and troubleshooting clustering related issues.
• Configuration of mail routing as and when required.
• Windows Server patch management.
• Security Health checks and vulnerability remediation.
• Incident, problem and change management.

Confidential

Technical Specialist

Responsibilities:

• Managing a team of 20 members across the India.
• Plan and design infra architecture for new requirements from customers.
• Provide the proper plan to execute a major change to the IT services (server or application).
• Major incident management, reporting and perform RCA.
• Works on new build & server decommission projects.
• Troubleshooting backup issues and other severity1 issues.
• Prepare and sends daily reports, incidents reports, SLA reports & patch/compliance reports to higher management.
• Prepare capacity reports and send to the capacity management team.
• Monitoring CA Arcserve backup server and troubleshoots backup related issues.
• Installing and configuring file/print servers.
• Symantec endpoint protection management server administration, creating sites, rules and migration of users from one site to another.
• Reserving ip address on request of customer and managing DHCP server.
• Managing and Administering User & Group in Active Directory
• Register new notes users, deletions and Group modifications.
• Performing Migration from DC’s & FnP 2003 servers to 2008 servers.
• Maintenance, Installation configuration and monitoring of Symantec Mail Security for Domino 7.0.
• Configuring of Directory Assistant for Directory catalogue.
• Configuration of mail routing as and when required.
• Setting up database replication connection documents.
• Shifting of Resource and Mail-in-databases as and when required.
• Troubleshooting of various domino and lotus notes client and Blackberry related issues.
• Report Preparation on Daily, Weekly & Monthly basis as per the client requirement
• Pending tickets review on regular basis.
• Adherence to guidelines for achieving SLA.
• Understanding client’s requirement in terms of Reporting format and meeting client’s expectation.
• SMTP server monitoring and troubleshooting SMTP mail related issues.
• Blackberry user deletion/creation/device assignment/Enterprise activation/backup & restore.

Confidential

Server Administrator

Responsibilities:

• Work on incident/problem tickets, open change record with proper plan in tool and performs the changes.
• Major incident management, reporting and perform RCA.
• Works on new build & server decommission projects.
• Prepare and sends backup reports, incidents report, SLA reports & patch/compliance reports.
• Prepare capacity reports and send to the capacity management team.
• Monitoring CA Arcserve backup server and troubleshoots backup related issues.
• Installing and configuring file/print servers.
• Symantec endpoint protection management server administration, creating sites, rules and migration of users from one site to another.
• Reserving ip address on request of customer and managing DHCP server.
• Managing and Administering User & Group in Active Directory
• Installation and configuration of SAV 4.0 to spoke servers.
• Configuring of Directory Assistant for Directory catalogue.
• Configuration of mail routing as and when required.
• Setting up database replication connection documents.
• Shifting of Resource and Mailin databases as and when required.
• Troubleshooting of various domino and lotus notes client related issues.
• Report Preparation on Daily, Weekly & Monthly basis as per the client requirement
• Pending tickets review on regular basis.
• Adherence to guidelines for achieving SLA.
• Understanding client’s requirement in terms of Reporting format and meeting client’s expectation.

Confidential

System Administrator

Responsibilities:

• Planned for shifting the Data Center from Delhi HO to Gurgaon.
• Created new SMTP server on IIS 6.0 (Installing and configuring SMTP service for 2 global domains) server for outbound mails.
• Register new notes users; Group modifications.
• Installed, run and monitor domino virus protection.
• Full backup of lotus domino server on OS400 with BRMS.
• Installation of new domino servers at new locations on windows 2003 server.
• Daily review of server checklist.
• Created and implemented password recovery information to all certifiers.
• Monitor mail routing.
• SMTP server installation, for outbound/inbound mails, on Windows 2003
• Analyzed server, configuration, connection and program documents.
• Messaging settings, policy documents, profile settings, & notes.ini files, for all servers.
• Daily management, analysis and troubleshooting.
• Checking the available server disk space.
• Check to make sure log file is being written to, and not corrupt.
• Check Adminp compacted successfully, agent manager error messages etc.
• Check for incorrect ACL settings on mail files.
• Discovered and deleted 40+ mail files and associated directories on mail server reclaiming 12 GB disk space on mail server.

Confidential

Customer Support Executive

Responsibilities:

• Onsite customer support.
• Performing day-to-day operations like, managing/ administering systems, mail systems, backup and network.
• Deployment of new desktops and Printers.
• Troubleshooting desktops and network printers.
• Configuration and troubleshooting of Windows 2000 client and Windows’98 clients.
• Preparation of monthly reports and system reports.