PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. System Engineer

Responsibilities:

• Administer Windows 2008/2012 AD (e.g. group policy, permission and security, ADFS, etc.);
• Develop IT infrastructure project plan, technical specifications, design documentation, roll - out and test plans;
• Contribute to IT policies and process of development using industry best practices; review/assess staff and knowledge transfer to global team;
• Audits and evaluates the performance VMWare, Exchange, SAN\NAS, and Cloud-based services.
• Implemented UCS, service profiles, and designed cloud storage for OWA.
• Designing SAN\NAS environment using HP, Brocade Fiber switch, and Pilar\EMC.

Confidential, Atlanta, GA

Sr. Consulting Engineer

Responsibilities:

• Designing, implementing, and deploying Citrix solutions, troubleshooting, and implanting upgrades;
• Strong understanding and experience in server and application virtualization technologies such as Citrix, VMware, VDI, AppV ( Microsoft Hyper-Visor)
• Ties in with SCOM, SCCM (2012) for asset tracking as well as incident, problem, change and configuration management (code name: Service Desk)
• Understanding business needs, and implementing technologies to accomplish them;
• Auditing different administrative safeguard measures, as those of SOX and HIPAA,
• Simplified communications with using implementing UCS\UCM for collaborations, and workflow management, and business processes;
• Recovery, and disaster recovery solutions, such as co-locations, and datacenter off-site backup solutions.
• Designed UCS is an automation platform for orchestrating and integrating IT tools to decrease the cost of datacenter operations while improving the reliability of IT processes.
• Operated through workflow processes that coordinates System Center (SCCM) and other management tools to automate incident response, change and compliance, and service-lifecycle management processes.
• Strong understanding and experience in network architecture including switches, routers, load-balancers, and firewalls.

Confidential, Atlanta, GA

Sr. Systems Engineer (Consulting\Contract)

Responsibilities:

• Analyzed and designed effective an clear technical solutions for infrastructure and enterprise application related projects
• Worked closely with the project and operational teams, assisted and guided in the project planning and execution phases
• Implemented Windows 2003/2008 server using SCCM 2007 (version prior to 2012)
• Acted as liaison between the PMO, TMO, business sponsors and other groups within the IT or business
• Acted as subject matter expert on all things infrastructure
• Experienced in trouble shooting, VMWare, Active Directory, Clustering, Strong scripting skills such as VB, Powershell
• Strong server optimization and tuning skills/experience using HP Proliant servers and blade chassis
• Ties in with SCOM, SCCM for asset tracking as well as incident, problem, change and configuration management (code name: Service Desk)
• Troubleshoot Citrix environment (Edgesight, XenDesktop, and Provisioning services)
• Maintained systems and network security and ensure compliance with security policies and procedures designing improvements/modifications as needed
• Maintained current knowledge of the technology industry and determining the impact of hardware and/or software upgrades on new and existing applications including virtualization and cloud services
• Analyzed and diagnosed issues that may be caused by server side applications such as Citrix, VMware, Hyper-V, and server operating system issues and networking problems

Confidential, Atlanta, GA

Sr. Virtual Infrastructure Engineer (Consulting\Contract)

Responsibilities:

• Implemented several different desktop brokering technologies such as vMware, Citrix Xen, and vWorkspace solutions.
• In-depth knowledge of Virtual Center Server (4.5, 5.0, and Vsphere Cloud)
• Provisioned XenDesktop (via cloning, profile templates)
• Adapted solutions for High Availability \ Disaster Recovery for 50,000 plus end users
• Responsible of high-level troubleshooting for mobile end user devices such as Citrix connected devices, and other mobile platforms such as iPads, BlackBerry Messenger, and others.
• Conceptualized VDI environment to forecast VM sprawl in order to maximize amount NAS\SAN space where VMs were residing

Confidential, Knoxville, TN

Citrix Engineer (Consulting\Contract)

Responsibilities:

• Designed Citrix environment for 30,000 plus end users using HIPAA, SOX, and other levels of security measures to ensure upmost confidentiality
• Maintained system environment variables to meet minimal specifications depending on customer requirements
• Implemented Citrix XenDesktop upgrade from 3.1 to 4.5.
• Administrated Citrix XenDesktop 4.6 for a large number of end users
• Install, Configuration, maintained and Troubleshoot XenDesktop environment
• Implemented\Designed Virtual Desktops and Provisioned Desktops

Confidential, Nashville, TN

Virtual Infrastructure Engineer (Consulting\Contract)

Responsibilities:

• Implemented virtual solutions using Microsoft Hyper-V, System Center Virtual Manager (SCVMM), Quest vWorkspace, Citrix platforms
• Administrating SCCM infrastructure model
• Responsible for establishing and implementing policies and procedures pertaining to the engineering and operation of infrastructure security policies pertaining to virtualization;
• Responsible for managing and maintaining virtual environment; migrating users and applications to the new environment
• Developed applications based on OS X (Snow and Lion), Linux, and Windows platforms;
• Simplified communications with using VOIP solutions, and workflow management, and business processes; designing, implementing, and deploying Exchange 2007, and OWA (Outlook Web Access and Outlook Web Mobile); and server management with SCCM, SCOM, and MIIS.
• Recovery, and disaster recovery solutions for virtualization, such as co-locations, and datacenter off-site backup solutions.
• Responsible for creating, maintaining and updating operational documentation necessary to support the VDI environment

Confidential, Franklin, TN

Infrastructure Engineer (Consulting\Contract)

Responsibilities:

• Developed producers using command-line tools with in Microsoft Active Directory utilized command-line tools such as PowerShell and NT utilities.
• Provided Active Directory security storage for user, names and credentials developed restriction policies for administrators and developed administrative GPO objects
• Implemented security standards for SOX based on GPO, business needs, and SOX\HIPAA
• Managed GPO’s and delegated security policies using endpoint security measures
• Responsible for maintaining corporate network infrastructure, network discovery, implementing new technologies depending on the facility needs Active Directory infrastructure.
• Implemented security solutions based on SOX, HIPAA, and EMR requirements
• Consolidated domains, forest, and merged existing domains into one forest depending on facility
• Provides technical leadership to appropriate personnel on highly complex system administration activities. Provides technical solutions and escalated support for non-routine, highly complex technical issues.
• Incorporated corporate standards, policies, and procedures from the corporate level down to end-users
• Coordinated complex client technical management issues in growing a medium-size infrastructure footprint to a larger footprint

Confidential, Brentwood, TN

Senior Network Administrator

Responsibilities:

• Designed, developed, implemented, and administered VMware infrastructure (ESX 3.5, Vsphere 4, vCloud), Citrix, and Exchange (2005 and 2007)
• Knowledgeable with large high-end enterprise backup solutions Confidential PowerVaults, HP8000, EMC Designed and documented backup maintenance plans; implemented co-location redundancy plans for disaster recovery
• Deployed, managed, and administered Citrix product line (Presentation Server, XenApp, and XenDesktop) farm
• Provided Active Directory security storage policy; developed restriction policies for administrators and developed administrative GPO objects
• Designed AD site configurations and migrations; developed AD security restriction policies for GPO objects; delegated security policies using endpoint security measures
• Implemented security standards for EMR based on GPO, business needs, and SOX\HIPAA
• Implemented SCCM (SMS), MOM, and other network system monitoring tools, tested, deployed and used SCCM for monitoring; administered SharePoint infrastructure, SCCM, and SCOM
• Managed SAN network including Brocade fiber switches, Cisco Fiber switches, and UCS
• Troubleshot end-to-end issues spanning diverse areas of Information Technology (i.e. client/server apps, web apps, networking/routing, server and workstation operating systems)

Confidential, Nashville, TN

Level 1 Technician

Responsibilities:

• Responsible for troubleshooting and maintaining hardware and software for government and large corporate accounts using Confidential systems
• Certified Confidential Certified System Engineer for Optiplex, Latiude, and Inspirion systems
• Troubleshot network and hardware issues for large corporate accounts needing assistance with hardware setup
• Reduced the amount of a an initial service call from 21 minutes to under 17 minutes