SUMMARY:

• Foreign Languages: Bilingual-English/Spanish & used translator agents for global clients.
• Documentation: Experienced in creating network assessment reports, typical network overview details, and network drawings with layering included to demonstrate the cabling architecture, physical/logical general topologies, WAN Edge Connectivity, SMB implementation plans, Proof of Concepts, & Rack elevation in Excel or Visio format.
• Highest Certifications Achieved: CCIP (Jan 2010), CCNP (Jan 2009), CCIE SP Written
• F-N-T Fiber Training: To better service data centers and perform emergency mechanical & fusion splice fiber restoration for long-distance outside plant (OSP) and short-distance structured cabling systems for MDF/IDF’s, Data Center Connections.
• Telecom Engineering: Managed and Monitored multi-national networks worldwide with the highest level of service quality in a complex policy and procedural environment per customer. The mission was to move distressed clients into our center to provide improved service to each customer all utilizing their own custom designs for LAN & WAN, Provider Edge Telco WAN, Confidential &T Core MPLS and Regional Carrier to Carrier networks. Also, completed new turn ups, Layer 1-3 migrations for critical cellular sites.
• Wireless Engineering: Designed and Managed Confidential -sea and remote location services for international customers to provide connectivity and content services. Services that we’re offered included Voice/Data/Wireless, Inbound calling, IPTV, and Managed services via Level 3 Wireless & other co-located Tier1 POP’s over an IP/MPLS terrestrial backbone.
• Enterprise Engineering: Managed several network topologies such as: IPv4 OSPF/EIGRP Core and Customer lease lines networks, hub-and-spoke, 2-3-4 way IGP redistribution, Frame Relay over GRE, ATM-MPLS, PPP/HDLC, IPSec VPN, IP/MPLS, MP-eBGP+Label, VPNv4 via eBGP, MPLS TE, Dual-homed & Triple-homed CE’s, Star LAN, Multi-Tiered Environments such as Production, QA, Dev, Lab & DR sites, IGX/MGX TDM & Optical transport, Wireless Maritime - iDirect hardware/software

PROFESSIONAL EXPERIENCE:

Confidential

Network Architecture Team

Responsibilities:

• Created Network Solution standards of all Medium/Small Citrix Real Estate Global offices.
• Created documentation templates to package each solution with the required docs to fulfill the project and portfolio needs of our new partner World Wide Technologies, www.wwt.com to outsource our architecture plans and designs.
• Successfully helped the Real Estate teams justify the overall capital expenses, on-going costs, ROI, TCO and technical comparisons of the infrastructure build of materials for every project and present my findings and ideas to several managers across multiple business units.
• Network expert Confidential documenting Infrastructure requirements such as Power/Cooling/Aerial Sizing/Rack Diagrams/Wireless heat maps using Cisco Prime/Cabling and office site survey’s, Project schedule & develop Build of Materials without travelling to the site.
• Successfully completed network architecture projects for global offices which consisted of upgrades, downgrades, site refresh of hardware/cabling, office re-locations, office building Data Center turn-ups, project initiation recommendations to remote office managers, office expansions and remodels that follows Panduit and APC best practices that align to Citrix business model.
• Citrix Certification: Earned my CCP-N “Netscaler version 10” to research virtualization solutions on reducing cost Confidential our branch locations by running Citrix Cloud Bridge VPX45 on a Cisco UCS-E service blade on the edge router and also deployed Cloud Bridge 2000-50 devices for WAN optimization.

Confidential

Enterprise Network Engineer

Responsibilities:

• Coordinated with internal and external partners and act as a professional liaison to management due to my extraordinary people skills.
• Constructed Executive Summaries, Cause-and-Effect Diagrams, and Technical Reviews on new products to follow the changing business plans of executive management and strategic technology trends that is transforming the way we manage Healthcare IT communication.
• Responsible for 3 Hospitals campuses, several remote clinical offices, and 2 Cisco Data Centers from Enterprise routing & switching, advance firewall services, F5/Cisco Load balancers, DHCP/DNS Infoblox appliances, Barracuda 910 Web Proxy/Filters, Aruba Wireless Controllers, Nexus DC 7/5/2/1v, and Solarwind’s NPM and NCM with HIPPA compliance policy reports.

Confidential

Sr. Network Implementation Engineer

Responsibilities:

• Executed several network upgrades for University campus corporate networks with new Cisco Catalyst 6509-E switches with VSS supervisors over 1/10G fiber.
• Successfully documented Power/BTU, Rack Elevations, Cisco drawings & Network information while on site for an entire Campus with multiple floors to use as a template during midnight network upgrades.

Confidential

Network Data Engineer

Responsibilities:

• Promoted from Network Engineer to Migration role to move several sites from OSPF legacy to BGP Gold standard. I was rewarded for my exceptional effort and hard work in getting several migrations completed in a short time frame which increased customer confidence in many of our major markets.
• Successfully completed design changes of network sites nationwide that involved migrations of routers/switches on more than 10 inter-connecting network devices Confidential a time that could potentially affect the operational monitoring of cell phone towers for millions of customers across the country.
• Determined and executed fixes to complex problems for large Data Center sites that consist of high-end routers and switches such as: Cisco (CRS, XR, GSR 12416; 7613/09, 6509/4, 4800, 3600, and 2900), Juniper (M320, MX960, M7i).
• Established implementation plans for new network infrastructure builds that involved mission-critical networks such: Emergency 911, Voice/Data/Voicemail, Media Gateways for 2G/3G/4G LTE IP infrastructures, OAM, IP/MPLS Provider Edge and Bearer voice networks.
• Provided exceptional quality effort in saving time and money on challenging issues by coordinating vigorously with the 5 main Lifecycle groups which are: Project Management, Network Planning & Engineering, Network Support, Upper Management, & Advance Technology Services (ATS).

Confidential

Sr. Data Center Engineer

Responsibilities:

• Promoted from Network Operation Engineer to Senior Design role to be responsible for upgrading, managing and documenting new turn ups for Confidential Mainframe credit card processing systems which concluded to 100+ pages of network engineering plans & technical drawings on how to convert from Cisco Catalyst 6509 to Cisco Nexus 7010 without impacting the on-going revenue of customer transactions which supports 70% of American Express global revenue.
• Constructed planning and engineering discussions with architects & engineering consultants from the following organizations: Cisco Systems, Confidential, Hewlett Packard, Confidential &T & American Express.
• Made a great deal of effort in dealing with design challenges by coordinating all Visio drawings and configurations with consultants to make sure the transactions coming from around the world made it to the new mainframe credit card systems using tagging, community strings, IP-tunneling, routing/switching and redistribution of all the popular routing protocols such as RIPv2, EIGRPv2, OSPFv2, BGPv2, IS-IS, Static routing and adjusting the seed-metric between routing protocols.
• Made use of Cisco’s 7K platform as a Core/Access-layer device to directly connect with the credit card system without the need of 5K/2K’s which required expert advice from onsite Cisco CCIE’s.
• Responsible for 24/7 monitoring and maintenance of all network components for several regional Information Processing Data Centers. The internal environments include and not limited to: Production tier, Development tier, Web Application Tier, Beta Tier, Amex Research labs, DR Tier, and G1 DC 2015 development tier networks.
• Introduced low-latency hardware emulators for sub-second application measurements over Nexus switches to forecast round-trip-time failures of credit card processes between global Data Centers.
• The team benefited from my experience with knowledge in not only Data Center switching but in F5 Big-IP load balancer troubleshooting.

Confidential

Field/Lab Engineer

Responsibilities:

• Promoted from network administrator to field engineer to help the business turn up new solar plant sites with 75% travel which required U.S Dept of Labor OSHA Industrial site training.
• Lead Responsible for planning, documenting, architecture design, installing, managing solar plant networks which consisted of Cisco branch office networks, Cisco ACE, Palo Alto Security Networks, River Bed Networks, Chatsworth racks, Panduit cabling, APC Units, Solar Winds APM/NPM/NCM software modules.
• Designed and managed multiple SONET rings using Hirschman Industrial Copper/Fiber & DIN Rail Switches to connect many solar power PV stations via IP to monitor 250 megawatts of renewable energy.
• Traveled to remote sites to implement network solutions for Solar Plant Site Communication Centers (SCC), Emergency and Safety Trailers, Construction Trailers, Commissioning Trailers and Guard Shacks.
• Designed & implemented a centralized network & NOC department to monitor new Solar Sites.
• Conducted site surveys before the proper installs of new Cisco Controllers (4400, 2100) and aironets (1200) Confidential HQ, branch, and trailer locations.
• Reduced maintenance costs, power consumption and rack space by consolidating FW/IPS/IDS/Routing devices into a high-availability pair platform.

Confidential

Network Analyst

Responsibilities:

• Responsible for documenting, installing and monitoring customer networks which consisted of 3,200 Cisco routers, switches and F5 Big IP 6900 LTM load balancers for branch office sites.
• Built several network structured cable racks from brands such as Chatsworth, APC and Panduit.
• Traveled nationwide to upgrade & document networks which consisted of Rack elevation diagrams, Physical Diagrams, Logical Diagrams, SNMP and QoS Diagrams for several customer sites.
• Provided my expertise and support to the network government team on critical issues as the middle man “liaison” for dealing with LEC's (Local Exchange Carriers) and routing/switching issues.
• Have exceeded my duties Confidential times by doing off-hour investigations with local carriers on their internal network functions, and setting priorities and processes on specific areas of importance to perform Confidential the customer's highest expectation without effecting business connectivity.
• Reduced equipment maintenance costs by over 50% through the phased removal of equipment from all customer sites nationwide. This was achieved through a series of 100+ planned changed windows.

Confidential

Network Analyst

Responsibilities:

• Managed 30,000+ carrier-class network devices based on a Cisco-Powered network for 15 high-level clients in a NOC Tier 2 break/fix environment with overall responsibility for the availability of mission critical network infrastructures & customer relationships.
• Monitored backbone & transport circuits Confidential POP, CO to CO, IXC, LEC and Collocated Data Centers.
• Managed LAN/WAN public & private networks for the following Fortune 500 international clients: American Express, Ameriprise Financial, American Airlines, CALISO, Dow, Honeywell, Confidential, Lexmark, MasterCard, MetLife, Parker Hannifan, Rohm & Haas, Service Master, Siemens Medical, Sun Microsystems, & Whirlpool.
• Help revitalize customer confidence in five clients in 2009 with no failed customer relationships.
• Managed Client Vendor Experience with Cisco TAC, NCR, NCFS, Blackbox, Orange, Hinkel’s & McCoy, etc by organizing corrective actions, preventative actions and defect repair solutions.
• Managed 3,000+ BGP sessions with over 25,000+ networks via multiple major exchange points and thousands of customer and private peering ports worldwide.
• Re-engineered HSRP & BGP routing (Passive routing, Route Maps, As-Path prepend, MED, Local Pref) to restore connectivity on redundant customer facing routers.
• Reduced top client (American Express, Master Card) issues (what issues?) on weekly average of 70%. This was accomplished by strong process analysis and slowly migrating to a new efficient method.
• Expert in finding work around solutions, escalating, & fixing network outages involving a combination of backbone circuits, exchange ports & private peering connections ranging from DS0 to OC192/SDH-64.

Confidential

Field/Lab Engineer

Responsibilities:

• Managed Land, Sea and Air remote IT Enterprise solutions on a global IP-over-Satellite network.
• Travelled to Satellite & Terrestrial Teleport locations to expand their existing Cisco Provider Edge network to allow growth for corporate customers such as Carnival Cruise line and Royal Caribbean.
• Managed and Designed 4,000 Cisco Voice, IPTV (Amino) and Data Routers for the following clientele: Cruise Lines, 40/100 largest Private Yachts, Commercial Ships, Sailing, Offshore, Fishing, Media, Oil platforms, Fairies, and other high-profile customers around the globe.
• Created and edited network diagrams for new and existing customers and research plans for possible failure scenarios due to increase bandwidth demand and growth.
• Designed and implemented Internal MPLS services to isolate and provide security between sub-entities such as business units, departments, and customer network.
• Performed extensive traffic engineering with WAN accelerators and QoS configurations to best utilize upstream transit providers and peering relationships, resulting in significant fiscal savings.
• Revised Wi-Fi (802.11a/b/g) networks with Cisco 2100 controller based (LWAPP) environment.
• Managed and isolated all interferences such as (Refraction, Diffraction, Absorption, and Reflection) for Wi-Fi and VSAT customer networks.
• Configured and documented customer Aironet (Controller mode, access point mode, rogue detect, EAP-TLS Authentication with Guest redirection, DNS, DHCP, Mobile Group Roaming Profiles, and so on).
• Managed multiple environments from Production, Testing, & Lab networks to create solutions.
• Trained new hires on day-to-day responsibilities and followed Cisco technical best-practices

Confidential

Miami, FL - Help Desk Level 3 Engineer

Responsibilities:

• Applied ITIL best practices on managing 40,000 remote VPN users with language and cultural changes which allowed the delivered value and performance to the consulting department and our customers.
• Followed HP Data Center best practices in maintaining data center server and storage systems which allowed the organization to accomplish more business transformations within Marketing, Sales, Finance and IT.
• Created a software deployment system and strategic method for delivering 40,000 Confidential /Dell laptops to IT consultants all throughout the United States.

Confidential

Customer Solutions Engineer

Responsibilities:

• Managed network infrastructures from SMB and Large Enterprise business environments.
• Managed an Enterprise network of Microsoft, Cisco and Watch guard equipment.
• Provide recommendations to corporate customers on their existing infrastructure.
• Provided cost/benefit analysis on every project to help the business meet its short/long term goals.