PROFESSIONAL EXPERIENCE

Cisco Voice & Infrastructure Engineer

Confidential

Responsibilities:

• Architected Cisco UCCS Call Flow Management, Script Writing, Call Back Functionality ACD, IVR, and Voice Recording Call Logging
• CCX and Finesse scripting working Supervisor, Cisco Agent Desktop, and Reporting
• Installed Provisioned, and Troubleshoot Cisco Call Manager and MGCP based 2900 Routers with SRST.
• Installed Cisco Unity and Unity Express Auto Attendant, Call Handlers and Phone scripts
• Unified Communication Solutions with Vmware5.5 and Cisco c200 servers running Cisco Unified Communication Manager, Jabber, Cisco Unified Communications Manager IM & Presence Service, and Cisco Unity Servers
• Provisioned ISDN PRI, FXO and FXS circuits working with Century Link, Sprint, Windstream and Cox carriers

Cisco Voice & Infrastructure Engineer

Confidential

Responsibilities:

• Architected and Engineered Cisco Unified Communication and Wide Area Network for client with 150 locations and 7000 employees.
• Architected Cisco UCCS Call Flow Management, Script Writing, Call Back Functionality ACD, IVR, and Voice Recording Call Logging
• CX and Finesse scripting working Supervisor, Cisco Agent Desktop, and Reporting
• Unified Communication Solutions with Vmware5.5 and Cisco c200 servers running Cisco Unified Communication Manager, Jabber, Cisco Unified Communications Manager IM & Presence Service, and Cisco Unity Servers
• Installed Provisioned, and Troubleshoot Business Edition 6000 and MGCP based 2901 Routers with SRST.
• Installed Unity Express and Cisco Unity
• Provisioned ISDN PRI, FXO and FXS circuits working with Century Link, Sprint, Windstream and Cox carriers
• Architected and Engineered MPLS network for 70 locations with MPLS, Frame, 56k, 128k, 256k, T1, DS3, and OC4 Private leased Connections
• Installed Provisioned, and Troubleshoot Dynamic Routing including Policy Based Routing, Multicast, IGMP, Eigrp, OSPF, and BGP
• Convert IPSEC to MPLS Cloud and convert DMVPN to Policy Based Routing for Centralized Internet Access Control.
• Architected and Engineered and Troubleshoot Cisco ASA 5505,5506 - X, 5508-X, 5510, 5512 and 5520 firewalls
• Architected and Engineered and Troubleshoot IPSec VPN, Dynamic Ipsec, and DMVP tunneling protocols including B2B IPSEC VLAN Connections with GRE Wrapper.
• Design ed and Engineer ed Site Surverys for Cisco Wireless Campus using 802.11 VMWARE, WLC 4400, and WLC2500 Cisco Lan Controllers for AP 1040, 1131,1600, 1700, 2700, 3602 and 3700 access Points
• Designed and Engineered Spanning Tree and Layer 3 switch network for multiple clients with IP phones and PC
• Architected and Engineered Cisco 2900, 3500, 3750,3850,4500,& 6500 switch networks with Cisco 7200,3900, 3800, 2900, 2800, 1800 routers HSRP redundancy
• Architected and Engineered Cisco Nexus 3000 series Switches 3548, 3172, & 3048
• Pin Testing, Security, HIPPA, and PCI security
• Manage Fiber 10 gig backbone, Multilink T1, and Fiber Wan Connections
• Troubleshoot, Engineer, Upgrade MPLS, Frame, 56k, 128k, 256k, T1, DS3, Private leased Connections
• Reengineer WLC, WCS, Cisco Wireless LAN Controller 4400, 14 WAP Mesh across three warehouses to authenticate to Radius and Active Directory 2008
• VLANS, NATs, Double dog NAT’s, VPN IPSEC Policy, and ACL's
• Troubleshoot Filter Routes OSPF, BGP, I-BGP, E-BGP, and EIGRP
• Manage Distribution and Neighbors CDP, OSPF, EIGRP, and BGP
• Cisco Secure Access Control Server 5.0 Upgrade and Authenticate Cisco TACACS+ and Radius to Active Directory 2008
• 10 gig, 2 gig, 1 gig GBIC, Multimode Fiber, Single mode Fiber, Testing and Termination
• Upgrade FIBER Switch Network for NAS and Port Replication to Core Channels on Cisco 6509
• Purse VTP table and verify VLAN Networks modify VTP and Transaction Zone with BGP for secure commerce authentication.
• Build Transaction Zone and pass FTPS, Active Directory, and secure transaction to Web and secure Trans Action Zone
• Build Switching Network with Fiber Array to Cisco 3700, 4009, and 6509 Switch Network and apply to Core
• Build Topography Map Visio and apply to Cisco Network Assistant and Cisco Works
• Cisco IDSM-2, Cisco ASA 5500 Series IPS Solution, and Cisco IPS 4200
• Cisco Intrusion Detection System (IDS) module IDSM-2 configure threshold’s, triggers and alarms.
• Pin Testing, Security, HIPPA, and PCI security
• Cisco IDS Device Manager (IDM) and IDS Event Viewer (IEV) local management capabilities and CLI support
• Troubleshoot, Configure Upgrade Pix505, 510, 520, ASA5505, 5510 and 5520 Firewalls

Network Engineer

Confidential

Responsibilities:

• Managed clients from Mainframe to customer premises (high end customers)
• Route, Summarize, and Troubleshoot Routes OSPF, BGP, and EIGRP
• Troubleshoot, Engineer, Upgrade MPLS, Frame, 56k, 128k, 256k, T1, DS3, and OC4 Private leased Connections
• Build, Troubleshoot B2B IPSEC VLAN Connections with GRE Wrapper.
• HSRP, BGP, RIP, OSPF, and EIGRP working with Internet Service Providers(Sprint, QWEST, COX, AT&T, and Verizon)
• Manage Distribution and Neighbors CDP, OSPF, EIGRP, and BGP
• 10 gig, 2 gig, 1 gig GBIC, Multimode Fiber, Single mode Fiber, Testing and Termination
• Monitored Nokia Checkpoint R70 & R65 Smart Center and Provider-1 platforms for B2B VPN and NAT translations
• PIX compliance of legacy Sprint frame customers to MPLS and GRE encryption for FDR sprint frame legacy customers using EIGRP and OSPF
• VLANS, NATs, Double dog NAT’s, and ACL's on the ASA slot card on the COW 6509 switches
• Scrub of FDR assets and verification for conversion to new Remedy platform. set up ASA to 7200 routers VPN for business
• Pix505, 510, 520, ASA5505, 5510 and 5520, and Nokia Checkpoint Firewalls R6 and R7
• Created VLAN,s and NAT translation of Cisco 6509 and 6504 TLI network
• Upgraded 400 Cisco routers to new IOS,NAT ACL, IP Routing, TACACS and NPT servers
• HSRP, BGP, RIP, OSPF, and EIGRP EIGRP and OSPF were our primary routing on the edge routing OSPF and BGP on the core routing.

Senior Network Engineer

Confidential, Omaha, NE

Responsibilities:

• Managed information technology development team of 30 direct reports.
• Designed server consolidation methods to reduce datacenter space by 50%.
• Reengineer WLC, WCS, Cisco Wireless LAN Controller 4400, MESH RAP, MAP, Public and Private Zones
• Directed migration from Active Directory 2000 and Exchange 2000 to Active Directory 2003 and Exchange 2003.
• Monitored Nokia Checkpoint R55 Smart Center firewall platform for B2B VPN, client IP’s and NAT translations
• Level 3 support for NAS with over 1000 Clients from April 2005 thru June 2006
• Oversaw the development, testing and approval for production for new products.
• Initiated and revised business continuity and risk mitigation solutions.
• Planned and engineered Microsoft Active Directory implementations.
• Implemented Microsoft core server IIS, Active Directory, SQL, Exchange, SMS, applications.

Senior Network Engineer

Confidential, Omaha, NE

Responsibilities:

• Setup 8 dual PIX firewall with Intruder Detection Services on 2.3 Cisco Secure Policy Manager and Cisco Works
• Upgraded from hub network to VLAN switched network on CISCO 3500 switch network
• Avaya G3R Call Flow Management, Script Writing and Call Back Functionality ACD, IVR and Nice Call Loging
• Upgrade from RIP to EIGRP on WAN network 2800 routers
• Configured QOS over Wan network.
• Migrated from NT to Active Directory 2000 to Active Directory 0 client network)
• Upgraded exchange from 5.5 and Exchange 2000 to Exchange 0 client network)
• SQL 2000 server and clustering SQL
• Supported Netbackup support on 1 terabyte SAN
• Engineer EMC CX400 with 1 terabyte and dual fiber switching
• Directed migration of entire business unit from desktops to Citrix 3.0 based applications.
• Developed job descriptions and evaluated employees on a regular basis.
• Designed and implemented procedures and performed risk based analysis.
• Collaborated and communicated with senior management and senior development staff.
• Developed curricula and trained management software, computer technologies and procedures.
• Researched and evaluated new technologies, presented information to management and negotiated contracts.
• Managed staff of four including three helpdesk staff and one telecommunications administrator.
• Initiated and revised enterprise wide information, security and business continuity programs.
• Controlled $1 million annual equipment and software budget.

Local LAN Administrator

Confidential, Omaha, NE

Responsibilities:

• Overhauled Contracts Administration System for all contracts between the company and vendors.
• Supervised two separate domains for user and machine accounts.
• Developed detailed action plan to rebuild personal computers during system overhaul.
• Created user, group, machine and resource objects on both NT and Novell servers.
• Managed end user support including a team of up to 40 and ensured quality and availability of support services.

Network Support Specialist

Confidential, Omaha, NE

Responsibilities:

• Provided technical support for corporate operation and remote offices on setup, password, network connection, profiles and print queues.
• Developed and support desktop and applications.