SUMMARY

• Experienced Systems Administrator with over a decade of experience and a Bachelor’s degree.
• Successfully supporting worldwide clients in a global environment.
• These locations range from 4 North American locations, Mumbai, India, Central Europe, and Israel.
• We are a provider of various IT \ Development services to major brands like Prestige and Pfizer Pharmaceuticals.
• Daily tasks include security implementation, software\hardware upgrades, operations, disaster recovery, IP Telephony, and network troubleshooting.
• Making sure I always research technological solutions that can mutually benefitting my employer\3rd party vendors.

TECHNICAL SKILLS

Server Operating Systems: Management\deployment of Windows 2012, Windows 2008 Windows 2003 Servers, and Mac OS X Server.

Desktop Operating Systems: Windows 8.1, Windows 7, Windows Vista, and Windows XP Centos 6, Ubuntu 14.04, Linux Redhat - Valhalla, Knoppix, and YLMF

Virtual OS: MS Terminal Server administration, VMware ESXi 5.0, VMware Client and VMWare Converter

Network: Configuration of Cisco Routers and switches, and firewalls configuration. Additionally worked with Dell, Sonicwall, and Fortigate appliances.

Server types: A majority Wintel (HP Proliant, Storageworks, and Dell Poweredge units). Some Lintel as well.

Server: Active Directory (Server 2008\2003), Group Policy, DDNS, DNS, DHCP, and WINS

E-mail Servers: Exchange 2008-Exchange 2003 administration (onsite and hosted), Lotus 7, and Blackberry Enterprise Server mgmt. (onsite and hosted)

E-mail Clients: Microsoft Outlook, Blackberry, Droid, and Treo

Storage (SAN and NAS): NetApp, HP Storageworks, EMC, and Netgear ReadyNAS

Cloud Infrastructure: Egnyte and Office365

Backup Software: Dell VRanger, Symantec Backup Exec, E-vault, Egnyte, Cobian and Connected

VOIP system: Avaya, Cisco Call Manager \ Cisco Unity Connection v 4.0

Databases: Btreive, Pervasive, Firebird SQL, MYSQL, and Microsoft SQL 2012

Messaging: Microsoft Lync, Microsoft Office Communicator, MS Live Meeting and Spark IM

Antivirus: McAfee Antivirus, Symantec AV Corp, Symantec Endpoint Protection, Sophos Mail Security, Trend Micro Client Security, AVG antivirus

Anti-Malware: Rkill, Spybot, Super Anti-Spyware, and Malwarebytes.

Remote Access: Checkpoint Secure Remote \ SSL VPN Network Extender, VNC, Webex, Microsoft Remote

Desktop\Remote Assistance Client Encryption: McAfee Endpoint Encryption

Asset Management: SAP v 7.10 and Alloy

Ticketing: Intuit TrackIt and BMC Footprints

CRM: Salesforce and SAP

Office Communication: Microsoft OCS Server and LiveMeeting client

Web: IIS 7, XML, HTTP, PHP, ASP, and Apache\Tomcat

Programming languages: C, Java, XML, and some Powershell scripting

Topologies: Ethernet, Token Ring, Star, Bus, FDDI

Communication Protocols: RS-232, RS-485, IEEE 802.2/802.3 Ethernet, IEEE 802.5 Token Ring, TCP/IP, IPX/SPX, and Fiber TCP/IP Configuration; IP Addressing, ARP, Telnet, Ping, Tracert, Nslookup, and Subnet Masking calculation

Software: MICROSOFT Tech Net. Microsoft Office Suite, Microsoft Project, Lotus Notes, SAP SAP 7.10

Others: Autodesk 2014, Catia, HP ILO, Powershell scripting, typing 40 WPM, Spanish, and Electrical circuits.

PROFESSIONAL EXPERIENCE

Confidential, Bridgewater, New Jersey

Lead Systems Administrator

Responsibilities:

• VNOC Administration of AD resources
• Virtualization\Consolidation of inefficient systems
• Adding\removing systems from domain
• Adding\removing of employees from domain
• Managing security group memberships
• Deploying\Migrating shares under NetApp OnCommand Systems Manager
• Coordinate with Corporate IT team on projects and processes
• Coordinate Deployment of Confidential Software updates (Boeing-Catia)
• Maintenance 3 locations (primary location in NJ while other two remotely supported)
• Provide technical input to engineering staff on product function\design
• Coordinate deployments with 3rd party vendors and ISPs
• Maintain and restore backups from snapshots or Dell VRanger mgmt
• Troubleshoot network security \ connectivity issues using Sonicwall firewalls
• Management of SCCM for software deployments to clients
• Build \ maintain customize workstations\servers used in aggregating jet engine test data
• Imaging\backup of client test systems for expedited restoration
• NetApp administration. Migrating from FAS2020 to FAS2240-4 unit due to EOL and storage limitations.
• Integration with AD, creation of user/group security, replication, snapshots, and share configuration.
• Deployment\migration of virtual systems (workstations and severs) under Windows, Centos, and Ubuntu

Confidential, New Jersey

IT Manager

Responsibilities:

• Manage and maintain Active Directory under Microsoft Server 2008
• Manage and maintain Microsoft Exchange 2007 (prepping for Exchange 2010 migration)
• Maintain Avaya VOIP system changes (extensions, voicemail boxes, & accounting)
• Desktop Support and deployment
• Deployment of Autocad 2012 and 2013 software, configuration, and troubleshooting
• Maintenance of 6 Netgear ReadyNas drives using Egnyte cloud based syncing software.
• Researching low cost solutions towards daily tasks and projects
• Maintenance 5 locations (2 offices in NJ and 3 based in Houston, TX)
• Provide technical advice to owners and third party clients (Kinder Morgan, HFOTCO, and Bostco)
• Configuration of Sonicwall firewalls, VPN tunnels, content filtering, and anti-malware\virus policies
• Configuration of Dell PowerConnect switches
• Obtain device \ software quotes and generation of purchase requests
• Troubleshooting cloud based replication
• Troubleshoot network security \ connectivity issues using Sonicwall firewalls
• Data recovery using Symantec Backup Exec 2012 and Egnyte
• Build \ maintain customize workstations for 3D drafting
• Implementation of Autocad 2013 and Vault system

Confidential, Teaneck, New Jersey

System/Network Administrator

Responsibilities:

• Manage and maintain Active Directory.
• Manage and maintain Microsoft Exchange 2003 (prepping for Exchange 2010 migration)
• Management of Cisco Call Manager \ Cisco Unity Connection v 4.0
• Deployment of Linux Redhat\Ubuntu virtual servers for Development team
• Deployment \ standardization basic workstation imaging (using F.O.G. v 3.20)
• Deployment \ conversion of physical to virtual severs using ESXi
• Deployment \ maintenance of Cisco routers and switches
• Deployment \ troubleshooting of McAfee Endpoint Encryption client
• Researching low cost solutions towards daily tasks and projects
• Maintenance of Co-Location environment (Net Access - Parsippany, NJ)
• Provide technical advice to project managers for 3rd party clients
• Manage Blackberry Enterprise Server and Activesync (Iphone, Ipad, and Droid devices)
• Obtain device \ software quotes and generation of purchase requests
• Troubleshooting site replication between office locations
• Troubleshoot network security \ connectivity through global networking team
• Data recovery and system imaging
• Repurpose retired servers and devices for development projects
• Build \ maintain physical servers

Confidential, Jersey City, New Jersey

Flat Rate Virtual IT Dept (Technician)

Responsibilities:

• Make recommendations for new services\equipment based on client requirements.
• Installation\deployment of Active Directory
• Management of Windows 2008\2003 Exchange servers
• Built and deployed Windows based servers and workstations.
• Windows Server 2003 Terminal Server administration
• Mac OS X server deployment and workgroup\share mgmt.
• Mac OS X clients troubleshooting and integration with Windows\Exchange server
• Administrate\troubleshoot ESX based servers\workstations
• Setup\manage hosted or onsite backup solutions.
• Performed regular maintenance, and diagnostics on servers and network appliances
• Administer Microsoft Windows Small Business Servers 2003 and 2008, as well as Exchange and Blackberry Enterprise
• Provide clients with quotes on hardware\software
• Deploy and configured VPNs
• Data recovery and system imaging
• Install, set-up and manage security policies for Fortigate, and Sonicwall Firewalls
• Create and manage login scripts, user groups, and group policies for each client site
• Run, troubleshoot, or move cabling as necessary to ensure connectivity to the Wide Area Network(WAN) and Local Area Network(LAN)
• Recovery of delete mailboxes\e-mails
• Installation and configuration of network printers (HP, Ricoh, and Xerox)
• Web certificate services
• Creation and mgmt of RAID sets
• Daily troubleshooting of workstation hardware\software conflicts

Confidential, Roseland, New Jersey

Time\Attendance and Building Access technician (Integrator and Support)

Responsibilities:

• Deploy and Support Time\ Attendance software and hardware.
• Deploy and Support Building Access Software and hardware.
• Repair database corruption (Btrieve, Pervasive SQL, and Microsoft SQL)
• Use of Webex Meeting Manager.
• Troubleshoot and configure communication issues with TCP\IP, RS-232, and RS-485 .
• Communicate with Human Resource Managers and Payroll employees.
• To configure export to third party payroll companies through Payroll Interface (ADPPaychex, Quickbooks, Ceridian, etc.)
• Responds to users’ questions and problems regarding potential upgrades.

Confidential, New Jersey

Systems Integrator

Responsibilities:

• Assist clients throughout Tri-state area in (Windows 2000 and 2003) Domain\Print Server deployment and configuration.
• Setup of local area Network Firewall. (Sonicwall)
• Provisioning of Services from 3rd Party ISP.
• Configure High Speed Access for clients.
• Documentation of Customer Network, and Server\Clients systems
• TCP/IP Configuration; IP Addressing, Subnet Masking calculation.
• Responds to users’ questions and problems regarding hardware and software issues.
• Price comparison and research of various OS features for client

Confidential, New Jersey

Computer Hardware/Video Technician

Responsibilities:

• Assists in the setup of new hardware and the upgrading of computer and Video Equipments.
• Diagnoses and resolves desktop/Laptop and printer hardware problems.
• Demonstrates thorough knowledge of Video hardware to recommend replacement parts and/or preventive maintenance.
• Troubleshoot Windows NT/95, RAS, Modems, issues relating with the network.
• TCP/IP Configuration; IP Addressing, Subnet Masking calculation.
• Use of Intuit TrackIt Software for ticketing, system wide audits, and monitor performance.
• Use of network Sniffer for bandwidth and throughput issues
• Responds to users’ questions and problems originating from the Help Desk regarding hardware and software issues.

Confidential, New York

Customer Service Representative

Responsibilities:

• Assisting with the sales of video titles from Japan to large retail Chains and smaller businesses.
• Member of the Dubbing and Production Committees.
• Compilation and presentation monthly Marketing Report.
• Promoted to lead service representative in 6 months by receiving Company Service Agreement.