INFORMATION TECHOLOGY MANAGER

• IT Professional with over 14 years management experience having hands-on practical and technical expertise, incorporating organizational and leadership skills having background in systems administration with experience in creating and the support of strategic business continuity plans:
• Achieved reduction of hardware needs in data center using virtualization software, reducing power consumption, hardware footprint, and decreasing amount of systems administration.
• Created strategic, disaster recovery and business continuity plans allowing for corporate business processes to continue during times of disaster.

Technology expertise includes:

• Systems analysis and design, VMWare virtualization of hardware based servers, support of over 200 retail remote servers and 100 data center servers Windows, Linux .
• Network monitoring and baseline historical data to determine LAN bottlenecks and outages. Intrusion detection methodologies incorporated into public Internet access to corporate data, eliminating threats.
• Provisioning and update of server operating systems, performance tuning and security hardening.

HIGHLIGHT OF ACHIEVEMENTS

• Policy Writing: Authored corporate and local ITS policies covering all aspects of information technology services spanning 5 departments.
• Problem Solving: Increased network infrastructure to include a DS3 circuit and LAN design, allowing gigabyte speeds to the desktop. Increased operational storage and backup/archive capacity allowing workstation backups and travelling laptops, assuring data protection. Integrated new technology and operating systems with legacy applications and infrastructure, allowing business processes to continue during development of replacement systems.
• Disaster Recovery: Designed and created a disaster recovery site, remote from corporate datacenter allowing recovery of all business processes.
• Business Continuity: Created IT business continuity plan, allowing corporate IT operations to continue in the event of disaster at the datacenter.

PROFESSIONAL EXPERIENCE

Confidential

CDSO Security Liaison Officer

• Achieved setting new backup plan for hospital's datacenter, increasing success rate of backups of all servers and SQL, lowering risk to the hospital of potential loss of patient data.
• Accomplished creation of a proactive environment within Data Centers and System Administrators to lower support calls to lower trouble tickets. Implemented a Network Performance Analyzer that identified issues on servers prior to becoming critical and causing outages.
• A 10b Not-for-Profit Healthcare Center, located on a 45-acre campus, 504 bed facility in the Kansas City Metro Area. Datacenter Operations Manager providing guidance and mentoring to 3on-site System Administrators, in best-practices supporting 100 Intel-based servers. Daily operations of the hospital's datacenter and Network infrastructure supporting connectivity to Cerner Remote Hosted EMR, include backup/restoration, troubleshooting and support of other support applications. Introduced VMWare virtualization at the hospital, reducing the number of physical servers and decreasing risk of system failures. Act as Project Manager for projects involving ITS, supporting initiatives included in the strategic plan. Researched implementation plans for utilizing ITIL v3 methodology in Operations and Inncubation environments. Allocate ITS resources as required for successful conclusions to projects, and tasks associated with upgrading or new systems throughout the hospital. Oversight of HITECH/HIPAA requirements in the Datacenter and implementation of security standards and ensure the privacy of electronic patient health information ePHI data. Conduct annual data security audits and remediation activities.

Confidential

Manager of Technical Support Data Security Officer

• A 1b Cooperative providing all aspects of farming and husbandry, spanning seven states in the mid-west with over 200 retail locations. Providing support to local servers at each retail location with Citrix/Sybase Remoteware connections via the Internet, to upload programs and PCI software license keys, reducing telephone costs. Co-Authored IT Strategic Plans annually. Researched and proposed new Help Desk tracking solution, allowing documentation and metrics of ITS performance. Operated within an SDLC methodology, within Operations and Project Management environments. Administered StorServer/IBM Tivoli Enterprise Backup Solution with Disaster Recovery Tape Vault located off-site. Lead and mentor department of seven analysts supporting 100 servers in data center and maintaining all Internet connectivity, Active Directory and LAN infrastructure to remote retail locations. Manage department budget upwards of 1m annually. Direct annual planning of projects, update of multi-platform servers, routers and firewalls, allowing for security of corporate IT assets and data.
• Achieved security infrastructure hardening vulnerabilities against attack, adopting HIPAA data encryption requirements and other best-practices regarding security.
• Achieved upgrade of corporate Nortel PBX extending serviceability and life cycle allowing VOIP to branch offices reducing long distance fees.
• Productivity and efficiency improvement by implementing Juniper VPN appliance allowing employees to connect to the corporate LAN and maintaining security to corporate data.

Confidential

Manager of Network Operations

• A 900m Cooperative providing oil products, propane, and operating 100 convenience stores over a seven state area in the mid-west. Directs and mentors 2 PC support analysts in day-to-day troubleshooting and repairs at retail locations. Created satellite WAN connecting all retail locations to corporate home office allowing transactional processing, eliminating the need for nightly polling and batch processes, costs savings by eliminating telephone long distance fees. Maintain corporate Nortel PBX making adds/moves/changes to 200 extensions. Served as consultant to corporation on implementing new technologies and software being reviewed by business units. Administered IBM AS/400 iSeries mid-range server, web-enabled programs for access by remote employees allowing another level of transactional processing. Concurrent employment with MFA Incorporated as a shared employee 2003 - 2004
• Updated network infrastructure eliminating token-ring for cat5e throughout corporate headquarters.
• Upgraded Nortel PBX increasing life cycle and available extensions, adding VOIP capability when business needs require that support.
• Eliminated Novell Netware authentication for Microsoft Active Directory, migrating Netware to Microsoft Windows 2000/2003 Servers.
• Increased network security installing firewalls and vulnerability testing internal and externally identifying weaknesses and correcting, assuring data protection.

Confidential

Network Administrator

• A first class county form of government located in the heart of Lake of the Ozarks. Created and managed the fiber optic LAN between 3 county buildings and dedicated circuits to remote county offices decreasing long distance fees. Researched and purchased software applications supporting elected officials activities, increasing productivity and reliability for servicing citizen customers. Managed annual IT operating budget of 1m. Provisioned Internet service to county offices through dedicated T1 circuit, providing an always on Internet connection where 60 dial-up accounts were the norm, eliminating individual accounts saving account fees and eliminating extra telephone line costs. Maintained Toshiba PBX system supporting 150 extensions to government and court offices. Upgraded government double-entry accounting system on Sage MAS90 200 server based systems.
• Relocated data center to new area, incorporating physical and data security best-practices of the time. Purchased and configured 2 AS/400 iSeries Servers, providing desktop client access to county data and applications throughout county government.
• Project lead on digitization of all county documents giving ability to search on-line, increasing productivity and efficiency of county employees.
• Created first county website allowing the payment of taxes to county collector's office on-line, increasing tax collections by 20 .
• Linked county data to county website in read-only secure method, allowing elected county officials to provide public information through public Internet.

Confidential

Enhanced 9-1-1 Director

• A first class county form of government located in the heart of Lake of the Ozarks. Transformed basic 9-1-1 service to enhanced version with a 1m annual budget after citizens voted for enhanced initiative through telephone tax. Designed, implemented and equipped new emergency communications/data center with state-of-the-art network infrastructure and server/workstation systems, linking center with telephone company records via dedicated/redundant T1 circuits. Expanded division's manpower authorization within the Sheriff's Department to twenty telecommunications employees. Administered center's midrange AS/400 iSeries server, Windows NT 4 servers which maintained emergency call center communications software applications, performance analytics and employee records. Implemented addressing and street renaming project to best practices coordinating efforts with U.S. Postal Service and other municipal governments inside Camden County. Authorized aerial photography mission of entire county photographing 650 square miles for real-time location marking on all e9-1-1 emergency calls based on originating calls telephone address.
• Accomplished acceptance of Geographical Information System GIS mapping and integrated Global Positioning System GPS sampling to map new addressing scheme throughout county.
• Achieved grant award from ESRI to only County Government of the time receiving mapping software for allowing the sharing of map data to the public.
• Working with vendor, designed, installed and configured Sheriff's Department's Toshiba PBX which was segregated from other county government communications, supporting 100 extensions.
• Interacted with all county offices in updating county records including tax rolls with new assigned e9-1-1 addresses, cross-referencing old addressing with new.