Senior System Analyst Resume Philadelphia, PA - Hire IT People

SUMMARY

Highly motivated, detail oriented, top performing consultant with established customer relations and technical skills, and over 17 years of experience in the pharmaceutical industry.
Proven ability to collaborate with business and IT application owners to define business requirements and achieve results.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Senior System Analyst

Responsibilities:

Provided application support to business users
Administered back - end SQL updates to correct data incidents
Developed/Tested/Deployed procedure updates
Implemented business critical quarterly roster changes
Configured/Supported Roster Reports for HR
Researched and resolved vendor issues
Designed and implemented new hire process for team incorporating global processes for the client and for Confidential
Ensured team compliance with client mandatory training courses

Confidential

System Analyst

Responsibilities:

Processed administrative requests in the application such as name changes, new hire additions, transfers, terminations, responsibility changes, LOV(list of values) updates
Fulfilled complex data requests via SQL queries
Monitored application interfaces and resolved issues
Authored design and work instruction documentation on new and existing interfaces
Completed required change control documentation to move new/updated interface code from development servers to production servers
Delegated off-shore team tasks and reviewed team member’s work instructions

Confidential

Testing Analyst

Responsibilities:

Developed system test scripts based on requirements
Peer reviewed team member’s completed test scripts
Ensured offshore configurators build activities were completed on time and in accordance with requirements
Developed SQL code to extract data from the retiring Siebel application using Unix kornshell scripts to new application team utilizing minimal requirements under a tight timeframe
Provided system information to project team building requirements for new system
Handled decommissioning activities including data dictionary updates and interface/system documentation retirement

Confidential

Interface Developer/Operator

Responsibilities:

Developed new interfaces/updated existing interfaces using PL-SQL packages/procedures and Unix kornshell scripts based on technical and functional requirements
Performed basic Siebel configuration changes via Siebel Tools (i.e. add new columns to list applets, add new fields to form applets)
Authored design and work instruction documentation on new and existing interfaces
Completed required change control documentation to move new/updated interface code from development to production
Created presentations outlining new application/interface functionality and presented to the operations and support teams consisting of onshore and offshore team members
Coached and mentored new team members on application and interface functionality

Confidential

Team Analyst

Responsibilities:

Provided Tier2 level application support to field sales help desk
Resolved problem tickets assigned to team with SLA timeframe keeping the customer informed of ticket status
Administered requests such as name changes, new hire additions, transfers, terminations, changes, and LOV (list of values) updates
Compiled problem ticket statistics for leadership to be utilized in status reports
Authored documentation on team processes
Mentored new team members
Prioritized team assignments

Confidential, Philadelphia PA

Technical Support Analyst

Responsibilities:

Provided technical and functional application support for over 6000 field sales representatives
Managed IT testing for training/informational CDs released to field sales representatives
Compiled daily/weekly/monthly call metrics

Confidential

Process Analyst, Remote Field Sales Help Desk

Responsibilities:

Owned application of consistent processes, information and data formats across the Help Desk teams
Standardized support processes and capabilities
Created help desk documentation including training materials and presented to team

Confidential

Help Desk Representative

Responsibilities: