SUMMARY

• 5+ years of Administrative and Human Resources experience on all levels of the organization.
• Well - organized, self-motivated individual with the ability to rapidly learn new task.
• Track record for meeting/exceeding critical job elements, delivering high level of performance, excellent verbal/written communication skills, customer service and proven ability to build strong customer/client relationships.

TECHNICAL SKILLS

COMPUTER SOFTWARE SKILLS: SAP, SharePoint, Ethics Point, Lync, Excel, PowerPoint, Outlook, Word and HRIS systems.

PROFESSIONAL DEVELOPMENT: Business Ethics, Applicant Tracking Systems, Data Entry, Workplace Investigations Training, Employee Relations, Background Checks/Onboarding and New Hire Processing, I-9 Compliance and Work Authorization, Performance Management, Recruiting, College Admissions, Diversity Training, Ethics, Leadership and Effective Management training, and PHR seminars.

PROFESSIONAL EXPERIENCE

Confidential, Houston, Texas

Human Resources Assistant /Employee Relations Coordinator

Responsibilities:

• Assured all Direct Energy employees were fully compliant with federal regulations of work authorization, including developing and providing ongoing training for employees/managers/directors.
• Coordinated I-9 training for the Head of Employee Relations, assuring the communication is presented to all I-9 actors and that they are provided with all of the necessary training materials and answer any post questions related to the training to successfully execute a compliant I-9 to all new hires as well as replacement of any non-compliant I-9s on record for tenured employees.
• Managed collection of I-9s and verifying work authorization during onboarding and assisting with new hire orientation sessions.
• Maintained confidential personnel files, project leader for records and storage: managing workplace authorization compliance and I-9 file tracking system, SAP/HRIS databases, records, and/or other documents.
• Coordinated Employee Relations training sessions, assuring the communication is presented to all active managers with direct reports, as well as collaborate with the Talent & Development team to assure that all employees have access to enroll in courses through the Learning Management systems, work together with the ER Executive Assistant to coordinate scheduling and classroom reservations, food & beverage and prepare course materials.
• Collaborated with a wide variety of individuals inside of the organization as well as support team staff across several lines of business within the organization to ensure effectiveness of HR operations, identify administrative or operational issues that need attention, and develop recommendations for action, such as Payroll/Benefits issues, Access Control.
• Provided assistance with severance programs including performing severance calculations, collecting supporting materials, and preparing severance agreements.
• Assisted the Employee Relations & Compliance manager as needed; perform job shadowing in the areas of performance management, workplace investigations, employment policies and procedures and employment law interpretation.
• Partnered with ER team members on administrative and tactical assignments as required and other Special projects as assigned.

Confidential, St. Louis, Missouri

Administrative Assistant

Responsibilities:

• Carried out various day-to-day departmental administrative functions and other related duties as assigned.
• Performed regular secretarial duties for the department: answer phones, switchboard operator and serve as department receptionist: type/print using word processor correspondence, reports, manuals, maintain appointment calendars, screen incoming mail and other duties as needed.
• Developed and maintained various logs and other manual record-keeping systems related to assigned functions.
• Prepared/coordinated bulk or other special departmental mailings.

Confidential, St. Louis, Missouri

Recruiter/High School Presenter

Responsibilities:

• Visited high schools as assigned to make structured presentations workshops and present factual information regarding the college to students, teachers, counselors, and other school personnel; utilize sales and promotional materials provided by the marketing and advertising personnel as the basis for presentations.
• Attended college fairs at high schools and other locations.
• Acquired and maintained knowledge and understanding of college’s programs, tuition, etc. and other college policies and procedures in order to present factual information and answer prospective student questions.

Confidential, St. Louis, Missouri

Customer Service Representative

Responsibilities:

• Assisted taxpayers with general inquire on tax law, publications, 1040 series forms, and worksheets.
• Handled incoming calls regarding accounts, tax fraud, and balance due.

Confidential, St. Louis, Missouri

Human Resources Representative

Responsibilities:

• Assisted in the opening projects and processes for new St.Louis Lumiere casino property.
• Assured confidentiality of employee personnel records and project leader for records and storage.
• Handled general office functions for both the HR director and manager.
• Maintained full responsibility for employee record information: data input, updates, personnel actions, and distribution of documents.
• Served as gaming liaison for the Missouri Gaming Commission, by handling employee record information required to obtain their gaming licenses.
• Responsible for new employee pre-employment processes: Administered all pre-employment drug screening, job fairs/ recruiting, pre-hire interviewing, criminal/employment background checks and references.
• Coordinated and processed personnel transactions such as promotions, transfers, leave of absence, terminations, relocations.