Technical Services Support Engineer Resume Profile Carlstadt, NJ - Hire IT People

IT PROFESSIONAL

Award Winning Customer Service
Systems and SAN Engineer with broad experience in using networks, IBM Power 5, 6 and 7 Systems, and Storage Administration. Extensive experience with UNIX AIX Systems Administration and IBM Power 5, 6 and 7 installations, network configurations, hardware diagnostics and Brocade switches. Excellent analytical, technical and communication skills. Recognized for outstanding customer service.

Hardware Specific Experience

Computer Hardware: IBM RS/6000, Sun and HP.
Operating Systems: AIX RS6000 5.x, 6.x and 7.x IBM 5L AIX Systems Administration Certified. Solaris 7, and 8. HP-UX 10.x
Shell scripting in Bourne and K Shell.
Storage Area Network: Brocade switches 5100, 5300, DCX8-48 Brocade Network Advisor . BCFA certified.
Disk Storage: EMC DMX and VMAX , Hitachi USP-V and VSP and IBM DS8300, DS8800, DS8870 and XIV.
NAS: EMC Celerra NS-G8, VG-8, VNX 5600 and 7500 Unified , IBM N6040, N6240 and N6270, ONTAP 7.x and 8.x, NCDA Certified.

Professional Experience

Confidential

Technical Services Support Engineer

Major responsibilities were to provide first level technical RS/6000 support to maintain the hardware and software integrity of the Sungard RS/6000 servers, including security/isolation of data between customers and access rights to internal components via HMC.
Received ten ACES awards Advancing the Cause for Excellent Service for customer DR support.
Developed and maintained a weekly spreadsheet of the Sungard servers that were in use by our customers.
Instrumental in building a NIM server for easier and faster OS installation which reduced customer prep time for DR tests by 40 . Maintained a repository of over 50 LPP Source and SPOT versions from 4.3 to 7.0.
Upgraded all server and HMC microcode and firmware.

Senior Storage Area Network Admin

Confidential

Provided first level technical SAN support. Configured NAS devices on EMC Celerra and IBM N-Series devices. Administered facility storage frames which consisted of provisioning storage on the IBM DS8300, DS8800, DS8870 and XIV , EMC DMX4 and VMAX and Hitachi USPV and VSP . Administration of the Sungard Fiber Channel switches, specifically Brocade 5000 series and DCX series. Provisioned DASD utilizing LUN masking via WWN to FA. Installed, configured and managed Host Bus Adapter HBA cards.
Served as one of 3 point of contact for off-hours escalation concerning all SAN/DASD Storage/Tape Libraries related issues.
Instrumental in designing and implementing the SAN environment from McData to Brocade, this included: current and proposed power requirements, Core switch redundancy, number of Edge switches required, Service Contracts.

Provided evaluation of current fibre cabling, and the impact of our legacy computer equipment performed engineering where new/proposed and legacy computers and tape silos were to be located on switches designed documentation Visios of switches and which equipment was attached to each port on each switch.
Instrumental in developing guidelines and best practices documentation/procedures for all SAN/ DASD Storage/Tape Library equipment.
Created Virtual Fabrics and Fibre Channel Routing for our customers who have a SAN and wish to join our existing SAN in-house.
Maintained a spreadsheet of all in-house HBA's by platform, i.e., Intel, SUN, RS/600 and HP with WWN's for easy cross-referencing for Sungard Support staff.

Confidential

Developed an in-house SAN overview seminar, via PowerPoint , to the facility Customer Service staff to help them understand the storage needs of Sungard customers.
Successfully trained 40 staff members.

Confidential

Lead UNIX Engineer

Performed Unix Systems Administrator functions for multiple servers in a Managed Hosting environment, utilizing Solaris 2.5.1, 2.6 and 7 and HP-UX 10.20 and 11.0 , on two separate networks, both at a different classification level - which included day-to-day maintenance and availability to over SUN 150 servers. Interacted with the NT Administration team, Oracle DBA and Network engineers, as well as our customers to resolve Unix related issues.
Managed user accounts, login issues, disaster recovery, and restored data from backup media, utilizing both Veritas NetBackup and EMC's EDM . Isolated and resolved systems problems with minimum downtime.
Installed and administered NetBackup version 3.2 , tape backup system for our Managed customers.

Developed training procedures for staff members utilizing the NetBackup application.
Instrumental in building and installing a Jumpstart server for implementing new SUN servers for new customers.
Instrumental in building Web servers and DB servers Oracle 8i for Hosted customers.
Provided technical leadership, trained and mentored junior technical staff.
Implemented shell scripting sh and ksh to automate daily tasks such as, monitoring customer disk utilization and system logs as well as monitoring system activity on a daily basis.
Developed documentation.