SUMMARY

• Over 7+ Years of IT experience as a Windows and Citrix Systems, Application Packaging, and Technical Support.
• Installation of Citrix Presentation server 4.0/ XenApp 4.5/5.0/6.0/6.5/7.6 XenDesktop 4/5/7.6 & Citrix Client Tools. Administration of Citrix XenApp Farms.
• Configuration of Citrix server policies, Load Management and Printers in the Farm.
• Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 4.5/5.0/6.5/7.6.
• Citrix XenApp Web Interface Administration via IIS.
• Experience in administering Windows Terminal Server and Group Policy management.
• Experience with APP - V 5.0 packaging and SCCM, app deployment and provisioning.
• Extensively worked in windows Active Directory (AD) environments from design to setup with architecture, maintenance, technical writing, documentation, security assessments, vulnerability assessments or other related activities.
• In-depth knowledge in dealing with Windows Registry and File Systems.
• Extensive experience with troubleshooting Windows Installer (MSI) & Windows Installer Transforms (MST) installation and runtime errors.
• Expertise in SQL Server, Microsoft Office SharePoint Server (MOSS2007).
• Installation and Configuration of VMware ESX/VSphere 4.x.
• Providing Comprehensive documentation for system builds.
• Expertise in configuring printers for Citrix in LAN/WAN user environments though Citrix policies.
• Adept in installing, configuring and troubleshooting Citrix Secure Gateway, Clustering, Citrix Resource Manager, Citrix Password Manager, Edge-Sight tools and good knowledge about Net-Scalar tools.
• Working knowledge of CISCO 2500 Routers configuring ACLs, Routing, Firewall settings, managed Routing tables and Cisco Switches for VLANs configuration.
• Extensively worked with Windows server architecture and administered them successfully.
• Excellent interpersonal and oral/written Communication skills and have high adaptability to changes in technology.

TECHNICAL SKILLS

Citrix: XenApp MPS 4, XenApp 4.5, 5, 6, 6.5 and 7.6 Citrix XenDesktop- 4, 5 and 7.6 Citrix, Storefront 7.6, Delivery Contoller,XenServer-5.6 and 6 Citrix Technologies- Secure Gateway, Provisioning Services, Edgesight., NetScaler VPX 10.

Operating System: DOS, Windows 2000 Server, Windows Server 2003, Windows NT 4 Server and Workstation, Windows XP/Vista/Windows 7 (Professional).

Languages: C, C++, C#, VB.

Web Technologies: HTML, DHTML, CSS, XML, IIS, AJAX, SharePoint Server 2007(MOSS 2007).

Protocols: TCP/IP, SNMP, IMAP, FTP, RDP, HTTPS.

Databases: SQL Server 2000/2005/2008 , Oracle 10g.

Scripting Language: VBScript, Jscript.

Trouble Shooting Tools: Filemon, Regmon, Procmon, InCtrl & Depedency Walker.

Monitoring Tools: Splunk, Spectrum

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. Citrix Engineer

Responsibilities:

• Highly proficient in configuring and administrating of XenApp 5.0, XenApp 6.0, XenApp 6.5, XenApp 7.6, Citrix Access Gateway, NetScaler, Citrix Web Interface, Edge sight, Load Manager, Streaming Profiler.
• Launch Citrix XenApp 6.5/7.6 Application packaging/deploying and provisioning.
• OS and App deployment using System Center Configuration Manager (SCCM), its design, implementation and troubleshooting.
• Manage core Citrix administration: - Farm management, troubleshooting, Citrix print management, Load balancing, Citrix client, licensing, Web Interface, and server management.
• Secure a XenApp environment by configuring Access Gateway.
• Managing and monitoring Citrix Secure Gateway, STA and XML servers.
• Identified the servers which have performance issues by analyzing through Edge sight XenApp summary report, XenApp device summary report and performance counter reports and resolved the performance issues by adding hardware resource to VM's and migrating users according to the server load.
• Worked on Citrix patching deployment on different environment.
• Installed XenApp Edge sight client 5.3 on all Citrix servers and enabled mail alerts for (Host down, ICA listener down, disk space, server load and for Citrix services).
• Monitoring Citrix farm alerts and enabled scheduled Citrix server reboots.
• Worked on Citrix policy and Citrix application streaming.
• Citrix load balancing and load management using Load evaluators and Worker groups.
• Troubleshooting of web interface and configuration of XenApp web sites and Services site.
• Resource manage and reports generation.
• Experience in Installation manage and publishing applications on Citrix.
• User administration and print management on Citrix.
• On boarding the Applications by creating profiles using Streaming Profiler.
• Configuring Virtual servers on NetScaler for load balancing.
• Installing certificates for SSL access.
• Installing and Configuring Citrix Xen Desktop - XD 5Desktop Delivery Controller or XD 5 Broker.
• Creating Xen Desktop Sites, Desktop Catalogs and Desktop groups and adding the desktops into it.
• Installing the VDA for either AD Based / Registry based controller discovery.
• Creating Master Images for pooled and dedicated catalogs.

Environment: Citrix, XenApp 6.5/7.6, Storefront, NetScaler, Web Interface, Edge, Load Manager, XML Severs, Xen Desktop 4/5/7, ITIL environment.

Confidential, Dallas, TX.

Citrix Engineer

Responsibilities:

• Maintenance and troubleshooting of Citrix Server farm running 100+ physical & virtual Windows 2003 servers for production, QA/Test and Disaster Recovery (DR) environment.
• Support IIS, Citrix, MS, Application Support and troubleshooting in Citrix farm.
• Windows 2003 Server administration & support / provisioning of Operating Systems / server patching.
• Responsible for Microsoft Exchange, clustering, HA, design and upgrades.
• Configuration and Implementation of new servers according to standard.
• Maintain the stability of all W2K3 active directory servers, W2K3 Exchange 2003 servers, application servers, core systems support, Systems Disaster recovery plans.
• Maintain Microsoft Exchange and Blackberry Enterprise Server Administration.
• VERITAS Net Backup management and monitoring of the network backup/restore processes while ensuring data integrity and business continuity.
• Responsible for Design and implementation of Server Infrastructure technology. Thorough knowledge of Windows 2000/2003 Server, Active Directory, Group Policy, Scripting Technologies, OS builds and troubleshooting and Server Hardware expertise.
• Prepared the environment for deployment of Windows Server 2008.
• Install individual and network printers, use remote Desktop connection and remote technical support applications for end user support.
• Implemented Virtual Desktop environment including several components such as 10Gbps Cisco Enterprise Router with two 24 port Gigabit Switches and 2 IBM 3650 Blade Servers connected 2TB NAS Sever with Firewall (Tested with Citrix) as I saved company 40% Hardware Cost.
• Installed, configured, and troubleshoot Windows Server 2008.
• Administration and troubleshoot of published application in CITRIX.
• Maintain detailed documentation and procedures for building, troubleshooting, installing, recovering, and supporting all Wintel servers and applications.
• Designed, planned and implemented Group Policy, delegation strategies and OU structure.
• Full design and administration control of all Citrix XenApp Farms and NetScaler network appliances.
• Managed user accounts, groups, print queues and controlling access rights using Active Directory.
• Responsible for managing Citrix Server 4.0 and configuring Citrix clients.
• Installed, configured, performed troubleshooting and deployed SP1 for Windows 2003 Servers.
• Performed day-to-day administration functions, backup and restoration, file server maintenance.
• Supported all remote offices and home-based users using NetMeeting, VNC and Cisco VPN.
• Installed and configure HP SIM 5.1 SP1 for all HP servers and set all alerts with monitoring capabilities.
• Installed and configure Web Jet admin utilities for all HP printers.

Environment: Citrix, Windows server 2000/2003, NetScaler, Cisco, VNC.

Confidential, Phoenix, AZ.

Citrix Windows Administrator

Responsibilities:

• Administration & Managing of Citrix Presentation server 4.0, 4.5, XenApp 5.0, 6.0, 6.5 & 7.6.
• Migrated two Citrix Farms from 4.5 to 5.0 and 4.5 to 6.5 successfully.
• Installed and configured Edgesight Server 5.3.
• Configured Alerting in Edgesight of the Citrix Farms Monitoring.
• Generating Monthly Citrix Usage reports from Edgesight for Clients.
• Downloading & Installing Citrix XenApp Hot fixes Rollup Pack updates when required.
• Continuously monitoring system and farm performance & doing daily Health Checks.
• Installing & configuring Print Servers and Network Printers.
• Installed & Configured Citrix Web Interface for new farm.
• Monitoring Resource manager alerts and reports generation from report center.
• Generate configuration logging reports when required.
• Configuring and implementing Citrix policies.
• Experience in Installation manager and publishing applications on Citrix.
• Troubleshooting of Citrix servers and user issues.
• Event log checking on the servers and console related for troubleshooting.
• Configured Scheduled Reboot for all Citrix, XenApp servers.
• Performing Health checks on servers.
• Performing local and roaming cached user profiles deletion when needed.
• Fixing issues when IMA failing and Server not accepting Citrix connections.
• Performing wide testing in application migration and new application deployment on compatibility issues.
• Troubleshooting Citrix based problems to Identify Root cause analysis for SEV 1 & SEV 2 tickets.
• Generating Citrix farm weekly summary report.
• Configuring and implementing Citrix policy.
• Performing Software upgrade and installing new software's and plugins.
• Event log checking on the servers and console related to troubleshooting.
• Administration of Windows 2003, 2008 server, Active Directory.
• Implementing DHCP, DNS, IIS (FTP, HTTP), WINS, RIS, and ADS.
• Implementing of TCP/IP in Network environments.
• Creating & Managing Users, Groups, Organization Units & Group Polices.
• Maintaining & Designing the LAN Setup of Windows 2003 Administration.
• Taking Backup & Restore files through tape drives & different media drives.
• Troubleshooting various Network problems and desktop problems.

Environment: Citrix XenApp 6.0, Windows 2008 Edgesight, DHCP, TCP/IP.

Confidential, Scotch Plains, NJ

Technical Support Engineer

Responsibilities:

• Managed almost 800 Windows Servers at Data Centre, Disaster Recovery Site and other distributed locations with a diverse flavor including IBM X-Series 336,306,346,365 and IBM Blade Centre HS 20 Servers.
• Responsible for administering and supporting 350 Citrix server environment on Windows Server 2003/2008.
• Responsible for Terminal server builds and Citrix XenApp server deployments in both Physical and virtual environments.
• Certify home grown and third party applications to run in windows Terminal server environment.
• Supporting in-house application management in Citrix environment through Citrix Streaming.
• Troubleshoot various issues related to Citrix resource manager, Printers etc.
• Monitored Citrix server’s health by using Citrix Edge Sight.
• Implement Citrix Rollup Pack and Feature packs as per Citrix recommendation.
• Managing 3000Lenovo desktops and laptops installed with Windows XP and Windows 7 at distributed remote locations, Operations Centre, Data Centre and Disaster Site.
• Installation and Management of Active Directory (AD), Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), Windows Server Update Service (WSUS), VMware, Citrix, Antivirus, NAGIOS.
• Implementation of ADS Group Policies as per security policies and hardening via GPMC and start up login scripts as per the Security Compliance.
• Patching of Servers and Desktops using Microsoft Windows Server Update Services (WSUS).
• Hardening of Windows Servers and desktops as per the Security Compliance.
• Managing Antivirus Services using Trend micro Antivirus Control Manager, Office scan server & office scan client.
• Installation and maintenance of local, network and wireless printers.
• Backup and Recovery - Configuration and Maintenance.

Environment: Windows server 2003/2008, Active directory, Citrix, VMware, Data Centre.