SUMMARY:

• Over 16 years of IT experience supporting high tech companies large and small.
• Extensive experience with both systems and network engineering.
• Spoken at information security conventions: DEF CON 21, 22, and BPA Cyber Awareness.
• Solid customer service background.

PROFESSIONAL EXPERIENCE:

Confidential

Cluster Network Engineer contractor

Responsibilities:

• Manage over 3000 active switch ports across a mix of vendors such as Mellanox, Quanta, Extreme, Dell, Cisco ASA, and HP. Port speeds range from 100mbps to multiple 40gbps fiber trunks.
• Provide network support across the OSI model from cabling to unique application requirements.
• Augment DevOps team supporting CentOS, Openstack, Mirantis Fuel, and numerous cutting edge Open - source applications with a heavy focus on automation.
• Deployed and maintain a collection of monitoring and analytics tools such as: Cacti, Nagios, Smokeping, Nmap, Elasticsearch, Kibana and Logstash.

Confidential

F5 Engineer

Responsibilities:

• Extensive troubleshooting of faulty web applications with Wireshark and related tools.
• Deployed F5 Global Traffic Managers to provide geographic load balancing and disaster recovery.
• Wrote custom iRules (Tcl) for traffic alteration and load balancing decisions.
• Educate internal customers on every thing from basic networking to design flaws in their application.
• Deployed Elasticsearch, Logstash and Kibana for centralized logging of all F5 devices.
• Participate in on-call rotation and security incident response.

Confidential

Linux Systems Administrator contractor

Responsibilities:

• Primary administrator of 60+ servers in a hosted production environment and a ~75 node development lab. Of which 70% were Linux based servers. (Ubuntu, RHEL and CentOS)
• Provided infrastructure support to ~100 developers.
• Primary 24/7/365 on-call engineer for the production environment.
• Developed custom data collection plugins and a distributed cloud based cluster for Splunk.
• Uncovered ISP billing mistakes that resulted in refunds in excess of $50,000.
• Participated in the design of a high availability cloud based infrastructure running on AWS.
• Developed shell scripts to help automate system management.
• Employed a wide range of software and hardware such as: Puppet, XenServer, Nginx, NetScaler load balancers, JMX, Bamboo, and SVN.

Confidential

Responsibilities:

• Responsible for penetration testing of a diverse 10,000+ node network spanning 7 Western states, including NERC-CIP critical infrastructure.
• Sole administrator for NetApp SAN attached VMware farm, hosting various security testing tools and lab machines isolated via Cisco ASA 5520.
• Authored and presented talks for BPA Cyber Security Awareness.
• Primary administrator and SME for Tenable Security Center (Nessus scanner cluster)
• Consulted on security architecture for several IT deployments.
• Selected to advise on information security for emerging Smart Grid technology.
• Additional titles held: CAMP Administrator(Continuous Assessment and Monitoring Program), Incident Response Analyst, Special Projects Lead.

Confidential

Senior Systems Integration Engineer contractor

Responsibilities:

• Administered IIS, SQL 2005, Active Directory, VMware Infrastructure 3.5, SNMP monitoring, WebLogic ALSB, Microsoft Cluster Service.
• Primary Engineer for VMware environment. Employed a mix of VMware ESX 3.5 and ESXi servers.
• Developed additional system and service monitoring guidelines for existing and future virtual server hosting environments.
• Pursued initial evaluation of iSCSI SAN implementation for the VMware environment.
• Short contract due to project being canceled.

Confidential

Senior Systems Administrator

Responsibilities:

• Oversaw expansion from 2 servers, 12 employees, and 2 locations to over 50 servers, 100+ employees, and 8 locations in 16 months.
• Deployed multi-site Shoretel VoIP phone system utilizing a MPLS network.
• Designed, deployed and administered 10 WatchGuard firewalls linking together all 8 locations with DVCP IPsec VPN tunnels. Also ran 3 Linux IPtables firewalls with OpenVPN.
• Responsible for all corporate IT security. Employed various tools such as: syslog, Wireshark, TrendMicro AV, Nmap, Radius, and WatchGuard Management Server & IPS.
• Reduced hardware costs while raising service levels by implementing VMware Server.
• Transitioned company from a Linux only to a primarily Windows 2003 operation.
• Built a redundant monitoring system using free software (Nagios, Cacti, Dell IT Assistant) that monitored over 500 devices and services every minute across all sites nationwide.
• Maintained an impressive SLA by implementing redundancy wherever possible, using various tools such as Foundry ServerIron load balancers, RAID, WAN fail-over.
• Implemented and administered a Windows 2003 Active Directory domain across all sites.

Confidential

RedHat Administrator contractor

Responsibilities:

• Provided technical support for 40+ mission-critical RedHat & AIX nodes across 3 states.
• Developed Bash shell scripts to aid in administering various levels of system builds.
• Acted as company representative onsite at the Portland VA Hospital. Provide end user training and technical support. Assisted with Linux support for other customer sites as needed.

Confidential

Network Systems Engineer

Responsibilities:

• Lead engineer for several key systems such as Tape Backup, Wireless LAN, PBX, Active Directory, Network and Building Security, Network Monitoring, SAN, and VPN.
• Seamlessly moved the entire corporate infrastructure to a new location; into a new network I co-designed.
• Designed, deployed and maintained new services as needed to meet the demands of UIE’s explosive growth: APC UPS power, LTO tape backup library, HP & NetApp storage area network.
• Employed several cost saving solutions such as: VMWare ESX Server & Workstation, OTRS - trouble ticket system, integrated with Active Directory. Plone, Cacti and Nagios.
• Managed end to end a vast array of systems (50+) such as: Microsoft Windows Server Active Directory Domain; IIS; DNS; SQL 2000; Exchange 2003, Red Hat Enterprise Linux 4, Fedora Core 3-4, CommVault Enterprise Backup suite, Cisco WLAN; Catalyst; PIX, F5 Networks FirePass SSL VPN and Big-IP Network Traffic Manager and HP Insight Management.

Confidential

Network Support Engineer

Responsibilities:

• Supported enterprise level customers with networks complex to the mundane at all layers of the OSI model.
• Troubleshot issues involving any system or service that could communicate across a TCP/IP network. Such as: Apache, IIS, LDAP, Radius, VLAN, SSL, SMTP, POP, Oracle, SQL, and many others too extensive to list.
• Employed a wide range of hardware and software to design, build and test solutions on a case-by-case basis. Some of the elements used: Ethereal, Visio, Cisco switches and routers, 10/100/Gigabit Ethernet, ssldump, Apache Bench, Oracle suite, OpenSSL, and several others.
• Entrusted with root access to some of the world’s largest production networks.
• Responsible for ensuring customer issues were documented, resolved, and implemented to meet customer expectations where ever possible.
• Administered an extensive list of Unix BSD, Linux, Solaris 9 and Windows NT4, 2000, 2003 based servers in my test lab. Since each customer is unique, lots of time was spent installing and configuring each service daemon to replicate their environment. Services range from your standard Apache / IIS web server, Sendmail, Bind DNS; to the obscure like XML and WAP proxies gateways

Confidential

DSL Supervisor

Responsibilities:

• Oversaw the DSL department that comprised 20% of Harbornet’s customer base in an end-to-end support role. Including: installation, provisioning, monitoring and technical support. Interacted with various suppliers to purchase CPE modems and related hardware.
• Employed various systems to support Harbornet's broadband customers. Ranging from remote monitoring using: Cisco routers (7200, 3600, and 2500 series), Unix (FreeBSD and BSDi), Linux (RedHat 6.2-7.2), and Windows based tools to on-site hardware testing.
• Interacted with CenturyTel & Qwest central offices on a daily basis troubleshooting customer’s DSL and Harbornet’s T1 circuits.
• Negotiated new service contracts that provided improved service for all customers while reducing service and support costs to Harbornet.
• Built support tools using: Linux Red Hat 7.2, PHP, MySQL, What’sUp Gold, and Apache 2.0

Confidential

HSD Front Line Leadership Trainer

Responsibilities:

• Assisted agents in helping customers with a range of problems, from complex network problems, to simple credit requests. Stood in for supervisors as needed.
• Acted as a subject matter expert for a wide range of supported systems. Such as: Win95, Win98, NT 4.0, Win2000, Mac OS 8-10, and various brands of hardware and software firewalls.
• Developed an advanced technical support team that improved customer service by helping customers with difficult problems in house.