SUMMARY:

• Looking for a position as a System Administrator or Network Administrator with the opportunity to work with other administrators to improve customer service and the reliability of the assigned information system.
• As a systems administrator for a IT Company, responded to rapid changes in technology, personnel, and work environments.
• 28 years experience with Information Systems, Network Security, Personnel management and35 year of experience in I.T field.
• Active Directory maintenance and support.
• Administer access and ACLs using Active Directory, Group Policy.
• Manage domain, user/computer objects, folders, accounts, and permissions.
• Windows Server 2003, 2008 R2 installation, deployments, troubleshooting and automation.
• Create and maintain windows and Confidential user accounts.
• Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Trust relationships setup, DC promo and decommission of AD.
• Updates, patching and software installations via group policies (GPO).
• Responsible for managing, maintaining, upgrading and troubleshooting LAN/WAN environments that contains a variety of servers and desktops, Windows NT 4.0, 2000/2003/2008 Servers, Vista, XP and Windows 7 Desktops, Office 2003, Office 2007, Office 2010 suite, ADP Payroll, Etime Time, Loft - Ware, Unix (Bar Code), Info-connect, Surf-Control, WSUS Servers, Microsoft SQL Servers, Symantec Enterprise Antivirus & date Backup Version 12.D. Mitel PBX System. Remote Desktop, PC-Anywhere.
• System patches & Updates.(WSUS Server)
• Extensive knowledge of 24-7 implementation and management of information technology support operations to include help desk, Call-in support and work priority management.
• Experience with contract management and knowledge of technical task order creation and oversight.
• Extensive experience with Active Directory, Domain Name System, Windows Internet Naming service.
• Experience with TCP, IP and IP routing, LAN, WAN, routers and switches, OSI model and fiber optic technology.
• Extensive knowledge of 24-7 implementation and management of information technology support.
• Operation to include help desk, Call-in support and work priority management.
• Extensive supervisor and management position experience.
• Computer assembling and maintenance.
• Troubleshooting hardware and software problems.
• Installing software and application to user standards.
• NTFS partitions, File & folders attributes in NTFS & Active Directory Services.
• Wide knowledge of motherboard and circuit designs of monitor.
• Configuring and troubleshooting desktops, laptops and servers.
• Familiar with hardware tools like servers, printers, VOIP, networking and telecommunications devices.
• Excellent troubleshooting skills in complex software and hardware problems.
• Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems.
• Troubleshooting of personal computers. On line Support to customers concerning their computer problems.
• Administer and maintain infrastructure as required to ensure uninterrupted availability of computer systems and local/wide area networks.
• Perform daily system monitoring, including review of logs, to verify the integrity of hardware, server resources, systems and key processes.
• Repair and recover from hardware or software failures including coordinating and communicating with management, vendors and impacted constituencies.
• Improved system security through setup and ongoing maintenance of Sonic Wall (firewall).
• Researched, recommended and implemented network enhancements that improved system reliability and performance.
• Revamped Symantec Backup schedule and upgraded windows servers optimized system availability (averaging 99.9% uptime).
• Provides help desk support for local users & remote users.
• Monitors system operational performance; manages associated SLA (Service Level Agreements).
• Configuring communication switches, network wiring, network configurations and planning network installations.
• Efficiently diagnosed and repair servers, desktop, laptop and network problems to minimize downtime.
• Monitor Windows 2003, 2008 Servers logs, business application for abnormal condition and performance,
• Lead efforts to analyze and resolve complex incidents and problems and balance the workload.
• Debugging of hardware, software and network issues.
• Diagnosed and trouble shoot windows processing problems, applied solutions to increase company efficiency.
• Data security, Backup, Archiving and disaster Recovery.
• Stabilized, expanded and protected client network and PC environment, built new file servers to maximize web hosting, terminal server, file/print sharing and domain control performance.
• Proactive monitoring of services and responds to system alerts and sign of trouble.
• Provide Technical review and approval for major and significant changes to ensure accuracy, alignment to standards, and to avoid incidents/service interruptions.
• Ability to learn new systems and applications as necessary.
• All data center daily operations administration and users support.
• 28 years of employment experience with computer operations in a multitude of hardware/software environments.
• Mitel phone system & Cisco router & switches.
• Experience applying hardware and software administration and configuration to support growing businesses.
• Experience with Blackberry server Administration. (BES Server).
• Spam and Virus Monitoring.
• Monitor server logs and manage oversized mail files, using utilities to shrink them.
• Review quarantine logs for Anti-Spam operations and filters out unwanted inbound emails.
• On call 24x7 365 days.
• Build servers for production and test environments following strict build procedures.
• Assist in troubleshooting production issues with members of other teams within I.T.
• Troubleshoot server hardware issues and work with service providers to facilitate repairs.
• Proactively monitor systems health by physically inspecting environment and utilizing provided tools such as SCOM, What’s up software.
• Racking and patching equipment as needed.

PROFESSIONAL EXPERIENCE:

Confidential

Administrator

Responsibilities:

• Responsible for installing, upgrading and configuring Confidential and Domino servers and workstations.
• Manage and maintain Domino 8.5 ( Confidential ) and Active Directory servers.
• Blackberry Enterprise servers.
• Experience in migration of Confidential to exchange server.
• Responsible for Managing Exchange Servers & (Domino) Confidential Servers.
• Domino Server administration, security and maintenance of the server databases.
• Administer access and ACLs using Active Directory, Group Policy, and Confidential /Domino.
• Create and maintain windows and Confidential user accounts.
• Support a medium-size standalone network in a systems administration capacity.
• Confidential user accounts by creating user IDs, effecting user name changes and moves, maintaining group lists,and removing terminated user ids.
• Spam and Virus Monitoring.
• Troubleshoot hardware and software problems to provide a reliable Notes/Domino environment.
• Maintain replication and email routing integrity by monitoring the mail gateway and ensuring the availability andaccessibility.
• Support for Notes network, Notes Email, and Notes Database applications.
• Monitor server logs and manage oversized mail files, using utilities to shrink them.
• Troubleshoot ID file issues and extracts recovery info.
• Verify trend scan mail for Lotus Domino anti-virus definitions are being updated.
• Review quarantine logs for Anti-Spam operations and filters out unwanted inbound emails.
• Modify Confidential databases based on customer requirements.
• Configure, troubleshoot, and monitor hardware and software.
• Maintain remote site, including on-site support 24x7 365 days.
• Evaluate and package new software in response to customer requirements or vendor upgrades/support.
• Archive & maintain system logs, system files for Same-Time & Confidential .
• Resolve highly complex or critical incidents, logging and communicating issues and resolutions.
• Provide technical review and approval for major and significant changes to ensure accuracy, alignment to avoidInterruption.
• Support a medium-size customer base in a technical support/customer service capacity for multiple enterprisenetwork.
• Experience with Blackberry server Administration. (BES Server).