SUMMARY:

• Results oriented skilled Project Manager / Network Administrator who is creative and resourceful in identifying and developing effective solutions to meet the current business needs and future business expectations.
• > Help Desk / Technical Support > Microsoft Server 2008/20012 Installation / Configuration
• > Cisco Systems Switches / Routers > Windows Hardware / Software Troubleshooting
• > Microsoft XP / 7 / 8 Workstation Installation > System Support / Management
• > TCP/IP Protocols > IT Project Managment / Implementation
• > Network Infrastructure Support > Desk side Support / Break Fix / Application Support
• Professional with extensive leading edge IT knowledge in delivering exceptional customer satisfaction designed to improving overall operations. I am Proficient in front - end, back-end operations, development and support of an Enterprise Network environment. I have strong interpersonal, communicational, and organizational skills. Intuitive analytical ability to maintain network, system, and application level solutions.
• Proven success delivering LAN/WAN telecommunication connectivity, security peripherals, and multi-platform design of client/server database related applications. Microsoft Terminal Services, Active Directory, IIS, ISA,DFS. Queue Printing Network Security, Intruder Detection Software Installation and Configuration, System Hardening, Proxy, VPN, Firewall Packet Filtering (Stateful/Stateless) Linux Red Hat, File and Print Services, Shell Scripting, TCP/IP, Telnet, FTP, DNS, DHCP, Wins, RAS, ICMP, PPTP, L2TP, Manage Now and Impact ticketing tool management. Microsoft Server 2003,2008, and 2012. SharePoint 2010, Oracle Database. Dame ware, VNC, and other remote solutions. UNIX and reflections experience. PMP,

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

System Administrator

Responsibilities:

• Managed Windows Server and network administration, maintenance, software upgrades, back up and disaster recovery monitoring.
• Set up User accounts and provided security administration.
• Traveled to various sites to provide support and build servers.
• Maintained, analyzed, repaired and troubleshoot desktop hardware and software. Identified, researched and resolved technical problems timely.
• Utilized various “remote diagnostic” tools such as Citrix, PC Anywhere, VNC, DameWare and Microsoft remote desktop to provide support to multiple remote offices and sales teams.
• Modified, installed and prepared technical documentation for telecom, network and system software applications.
• Managed/Monitor system capacity and performance and provided technical support.
• Implemented enterprise-wide updates including security patching, software deployment and hardware refreshes.
• Traveled to various sites to provide support and build servers.
• Modified, installed and prepared technical documentation for telecom, network and system software applications.
• Evaluated vendor supplied software packages for fit and performance. Recommended packages to IT Management.
• Analyzed, developed, modified, installed, tested and maintained systems and hardware

Confidential

Project Manager / Quality Control Analyst

Responsibilities:

• Over saw 4 other Project Managers on various IT projects.
• Project Manager that provides testing and acceptance on new infrastructure ready (IR) wireless broadband access sites. Complete 20 day time line to have site Sales ready and turned over to NOC monitoring.
• Coordinate with Field Operations ensuring complete and accurate market site construction.
• Worked Closely with RF Engineers to develop parameters for adequate microwave links to be used as back haul.
• Set up and configured microwave links at cell sites with IP addressess.
• Inspected microwave links for correct software versions and updates were applied.
• Conducted microwave link tests to determine signal strength quality and performance of links prior to deployment.
• Monitored microwave links and elemnts for stability over a period of time under.
• Network validation of WiMAX, microwave, switch and environmental network elements and schedule activities with Field, Service and Network Operations.
• Work closely with vendors and Open Range departments to improve processes and enhance test and acceptance procedures.
• Coordinate and validate alarm testing and NOC acceptance in preparation for Operational acceptance. Receive and validate turn over documents from partners.
• SAP entries for Good Receipt to verify Purchase Orders.
• Designed methods of tracking and reporting progress of milestones using SharePoint 2010.
• Prepare IP resources for NOC monitoring.
• Coordinate with Field Operations ensuring complete and accurate construction.
• Validation/Configuration of Element Management Systems.
• Schedule network maintenance activities with Field, Service and Network Operations.
• Work closely with vendors and Open Range departments to improve processes and enhance test and acceptance procedures.
• Collaborated with various deployment business partners to understand, assess, and address operational issues.
• Conducted internal policies, procedures and scenario analysis to evaluate and ensure timelines were being met.
• Effectively communicated at all levels by using my analytical reasoning skills to troubleshoot data/application/ operational related issues.
• Upon identification of a system bug, performed root cause analysis, recommended fix, documented as required and work with DSP deployment service partners to investigate and resolve.
• Provided Project planning, forecasting, status reporting and budgeting as needed.
• Used MS Office (Word, PowerPoint, Excel), MS Project, SharePoint and Access.

Confidential

Implementation Specialist

Responsibilities:

• Performed On-site Dell server installation for PepsiCo, Tropicana, and Frito-Lay plants, distribution centers and chill sites.
• Installed and configured new Dell print servers.
• Installed configured and performed data migration of Dell file share servers.
• Review installs documentation and made recommendations based upon business efficiency requirements.
• Migrated OS/2 nodes and data from workstation to server class machines.
• Imaged workstations. Assign static IP address and trap information into SNMP cards of UPS and PDU.
• Update firmware on Power Distribution Units.
• Bring entire distribution centers down and installed UPS and PDU.
• Use Reflections UNIX console tool to monitor and determine that all disk arrays are mount correctly.
• Install and configured Cisco POE switches.
• Perform On-site Server Builds on Server 2007 Platform.
• Use Dame Ware tool for remote application installation and trouble shooting.
• Used Cisco Works tool for Site analysis, port availability, and other related site functionality information
• Dame Ware, Cisco Works

Confidential

Systems Administrator

Responsibilities:

• Administrator for the entire Rocky Mountain Division Consisted of 20 branches and over 2500 users.
• Acted as Tier 2-3 escalations support, run time project deployment, and process development / implementation.
• Performed Operating System and Server trouble shooting and support.
• Managed 3rd party vendor projects and desk side support staff.
• Managed Installed and configured Cisco Switched and Routers.
• Performed daily on-site and remote application.
• Worked in partnership with IBM help-desk to identify and route service request issues from end users.
• Assisted the Network Design team with infrastructure design and implementation of current and future Data Center branches.
• Supported processes such as maintaining network inventory, provisioning services, configured network elements, and managed faults.
• The main categories I supported ranged from network management systems to service fulfillment to quality assurance.
• Assisted users with network related issues and responded in a timely manner to helpdesk / desktop support tickets generated around operational system issues.
• Also was responsible for repair / replace both network elements and desktop elements to include onsite build and installations.
• Experience with WAN/LAN, servers, server refresh
• Used MS Office (Word, Excel, PowerPoint), Remedy

Confidential

Office Manager

Responsibilities:

• Maintained client base, provided network infrastructure support, provided PC support, designed and maintained website.
• Handled all aspects of client contact, advertising, setting up conferences, also completed forms and distributed documentation as needed.
• Created GOP’s
• Enforced organizational network security policies
• Used MS Office (Word, Excel, PowerPoint)

Confidential

Logistics Support Analyst

Responsibilities:

• Project Manager and Data Analyst for numerous projects.
• Interacted with Hewlett Packard engineers regarding configuration, setup, maintenance, and login to wireless environment to access customer contracts, billing issues, and inventory management.
• Assisted with troubleshooting issues and installing of Microsoft products via phone and email.
• Guided step by step process at all levels for installation of Microsoft XP and Microsoft 2000 O/S.
• Compiled Strategies for reconciliation of all logistics inventory of HP products distributed throughout the US.

Confidential

Online Help Desk Support Rep

Responsibilities:

• Resolved Technical issues, credit card disputes, and account deposit/balance discrepancies.
• Provided support for adding / deleting users resetting passwords for banking customers.
• Helped with installation, configuration, and navigation of banking software.

Confidential

Quality Assurance Analyst

Responsibilities:

• Analyzed calls for purposes of tracking and trending to enhance business productivity.
• Performed call monitoring, charting, and evaluating phone coordinators and compiled reports.
• Trained Supervisors and employees regarding updated processes and procedures.
• Performed Quality of installation of microwave links from link to link.
• Configured microwave links with appropriate network IP addresses.