SUMMARY:

• Over 10 years of extensive knowledge and technical skills in product support of which over 7 years of extensive knowledge and experience in Open system Storage Environment that involves products like Hitachi, EMC VMAX & Centera, Netapp, HP EVA and IBM XIV.
• Extensive experience on multi - tier Enterprise Storage systems including - Performance analysis & Reporting, Disaster Recovery solutions, Fabric installation and migration planning; implementation, design, installation, migration, virtualization, management and monitoring.
• Experience in zoning, provisioning, SAN/ NAS connectivity, configuring thin pools/ devices, Replication that includes Hitachi Universal replicator, EMC SRDF replication, EVA and XIV as well.
• Expertise in storage administration/implementation - design, deployment and maintenance of SAN/ NAS environment.
• Experience working in multiple operating systems - Windows, UNIX, VMWare.
• Expertise on different SAN Switch models - Brocade 48K, Enterprise level DCX etc.
• Worked in several Customer Relation Management tools like Remedy, Service Now, CMIS WEB, Clarify, Siebel, and Dell server.
• Excellent communication skills and a diligent enthusiast with a flair for learning.
• Expertise in collaborating with Off-shore and Nearshore teams with 24/7 on-call production support.
• Received several s, recognition and appreciations from customers and clients for prompt response and problem solving skills.

TECHNICAL SKILLS:

Storage Hardware Technology: Hitachi (USP, USPv, AMS, VSP, G1000), EMC (Centera and VMAX), HP EVA, IBM XIV, Netapp (G Filer & FAS

Storage Software: Hitachi Command Suite 7 and 8, HiCommand Device Manager, HiCommand Tuning Manager, Universal Volume, Manager, Performance Monitor, TruCopy, Trucopy Async, Universal Replicator, Volume Shredder, Centera Viewer, Unishpere for VMAX, Command View for EVA, XIV GUI, Netapp Operations Manager

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

SAN Storage Engineer

Responsibilities:

• Monitoring System generated alerts for storage in scope and perform initial triage
• Proactive monitoring of alerts and thresholds for, Storage Arrays like Hitachi (USP, USPv, VSP, AMS), EMC (VMAX, Centera), IBM XIV, HP EVA, Brocade Fabrics, Space Utilization, Multipath Options, Tape Infrastructure (Silos, Drives and Virtual Tape), Tape installation within Tape Libraries
• Report Generation and enhancements as required
• First call resolution using automated scripts
• Monitoring performance patterns
• Handling Service, Incident and Change requests.
• Creation of LUNs and Volumes and Expansion of LUNs on Storage Subsystems on different products.
• Zoning on Fiber Channel Switch using CLI or Zoning Manager
• Troubleshooting Switch Connectivity issues and errors on SAN Fabric
• Trend Analysis on Space and Cache utilization
• Investigate failed backup issues and resolve backup and restore software issues
• Identifying performance bottlenecks
• Host Migrations between Storage Arrays and also coordination V-motion Migration with VMware.
• Tier Storage Migrations within Storage Subsystem Pools.Have received Star Performer twice for the Highest Customer Satisfaction.
• Have been receiving frequent Customer appreciation emails since the start of the project.
• Have been receiving the highest rating in all the appraisal and this made way for the quickest promotion from IT Analyst to Asst. Consultant after completing 1 year.
• Successfully and single handedly worked on Host and Tier Migration in Hitachi which helped to a cost avoidance of $2 million dollars’ worth of spending in additional Storage Disks.
• Successfully Migrated VM clusters from End of Life Hitachi Storage to the New Hitachi Storage subsystems.
• Successfully coordinated the transition of the storage Level 1 activities to the Front end Monitoring team to handle all alerts and events generated from Storage systems and Switches.

Confidential

Senior Analyst - Storage Engineer

Responsibilities:

• Issue Tickets are raised automatically or manually by Storage Filers due to snap failures and snap mirror issues.
• Job Profile includes monitoring of tickets and routing them to the respective on shore engineer with respect to different data centers located in United States of America.
• Performing regular health checks of all the Virtual Storage filers in different Datacenter in the US through the Netapps Operations Manager Web Tool.
• Creating reports of the Tickets data and following up with the On Shore engineers in order to resolve the issues.
• Maintaining the Netapp G-filers (GF980) with the Sun Solaris console servers.
• Running Fail-over test and Disaster Recovery test under the maintenance window in a monthly basis.
• Health checking the Storage related equipments in a daily basis and trouble-shooting the same.
• Providing Infrastructure support for all the Project Shares and Home folders located at offshore.Having hands-on experience on the configuration of Netapp G-filers in managing the Project shares and Data backup of Home in the Storage Servers.
• Worked on shell scripts for creating reports for daily monitoring of Storage equipments.
• In a daily basis health checking all the Storage related equipments using monitoring tools like Hi-Track, automated scripts etc.
• Single handedly took care of Shutting down and bringing up the storage and server hardware during a Disaster due heavy rains. Received an for the same.
• Having hands-on experience on hardware replacements, Firmware upgrades etc. on the storage servers including Lotus Notes Server (IBM-AIX).and s:
• Attended on Data ONTAP Fundamentals and Data ONTAP Advance (NFS/CIFS/Data Protection and retention at Netapp site in Bangalore, organized by Verizon.
• Attended in-House on Perl scripting, Shell Scripting and UNIX admin.

Confidential

Critical Solutions Center Engineer

Responsibilities:

• Job responsibilities include troubleshooting & configuring HP’s Proliant servers Tape Drives and Storage arrays.
• Complete Understanding on Itanium & Pentium Servers which includes Blade & Proliant (Density in-Line & Maximized in-Line).
• Configuration and Troubleshooting of hardware/software RAID on servers.
• Configuration of SCSI, SATA and Smart Array controllers.
• Remote administration of HP servers using ILO, RILOE and RILOE 2
• Server diagnostics using Survey, ACU & IML Viewer.
• Remote deployment of software’s/updates on multiple servers using RDU and RDP.
• Ensure Redundancy of Memory and Storage with Online Spare configuration.
• Remote System server monitoring using HP SIM (Systems Insight Manager)
• Server Configuration using tools like RBSU & ACU.Received the E-s twice for excellent Customer satisfaction.
• Made revenue for HP by selling the HP’s Mission Critical Contracts to five different customers and received E-s for the same.
• Promoted as Mission Critical Solution Center Engineer recently. Role includes support for Proliant Server, Tape drives and Storage Devices.

Confidential

Technical Support Expert

Responsibilities:

• Trouble shooting on all hardware and software issues concerning Dell portables (Includes Inspiron and Latitude models).
• Maintaining a min Average handling Time of 25 min.
• Also calling back customer as follow up for the calls taken.
• Maintaining CSAT scores for the team in a shared folder.
• Updating the team on all new updates and new technologies.
• Worked for both consumer and value segments covering range of products like desktops, portables, and wireless devices.Promoted as Technical support expert.
• Was placed 6th twice in the quarterly stack ranking which is been evaluated out of all the agents on the floor.
• Organized, conducted and participated in various cultural, team learning activities.

Confidential

Trainee Support Engineer

Responsibilities:

• Troubleshooting on all networking devices that are being produced by Linksys
• Maintaining a minimum AHT of 20 minutes.
• Trouble shootings involving - configuring a small and home office network.Promoted as an escalation lead to handle unresolved calls.
• Mentored two teams.