Network Engineer Resume

PROFESSIONAL EXPERIENCE:

Internap — Atlanta, GA

Network Engineer

Responsibilities:

Coordinate and fulfill all new customer turn ups including configuration, routing updates and other network implementations such as BGP routing, filter list application, routing protocol conversions, etc.
Troubleshoot and resolve network security incidents including Denial of Service attacks towards Internap and its customers through traffic/packet analysis and the use of Access Control Lists (ACL) and null routing.
Act as escalation point for issues escalated from the Tier I NOC Support Engineering team. The NOC Engineer also providers mentoring, and coaching to Tier 1 NOC engineers.
Handle customer requests for IP allocation, including adherence to Internap’s Number Policy and customer’s technical justification for additional IP space.

Confidential — Ellenwood, GA

Managed Services Operations Center Technician

Responsibilities:

Handle incoming technical trouble calls and work closely with engineering, field technicians, other telecommunications carriers and the customer service center to resolve service issues in a timely manner.
Knowledge of data communications protocols, TCP/IP, BGP, OSPF, EIGRP, HSRP.
Experience working with ATM and T::DAX fiber network.
Troubleshoots network problems effectively in a network operation environment.
Used knowledge of satellite communications to troubleshoot iDirect and other VSAT hubs.