SUMMARY.

• Systems Administrator with Microsoft Servers experience for over ten years
• DHCP, DNS, Group Policy, WSUS, ISA, SharePoint, Nagios.
• PCI compliance, Vulnerability Analysis, Risk mitigation, Security Reports
• Physical Security, Desktop and Server Security
• Ghost Imaging, Altiris, VMware Basics.
• Aspect Phone Systems, Avaya, Lenel Systems, Active Directory.
• Hyper-v, Systems Center Virtual Machine Manager 2012 and 2008, Failover Cluster Manager, Server 2008 R2 Administrator, Security concepts.
• Cluster Shared Volumes 2008 R2
• Systems Center Operations Manager 2012
• SAN Equalogic Headquarters
• Over ten years level I II and III support experience.

Objective

Results-oriented Professional seeks an Information Technology opportunity that will utilize a successful career in Security Administration, Virtualization, Systems Administration or IT Management.

Technical KNOWLEDGE Summary

Works with: Domains, WindowsServer 2000, 2003 and 2008R2, NT,AD Groups, OUs, Permissions, User Provisioning, Patching, Networking, VLANS, PCI Compliance and Mitigation of highs, Symantec Enterprise Professional, TCP/IP, Windows 7, Windows XP professional, Remote Desktop, Desktop and Server security, Physical Security, Antivirus products,Hardware and Software Troubleshooting, Virtual Servers, Desktops, DHCP, DNS, ISA or TMG configuration, Host files, Aspect Systems, Avaya Phones, Commits,VMware, Lenel systems, Batch Patch, Altiris, Uptivity, Front Range, Ghost. VLANS, Group Policy, Nagios.

HAVE WORKED WITH: First Choice, Blade Servers, Hyper-v Servers, Cluster Shared Volumes, Dell Equalogic SAN Headquarters, Virtual machines, Server 2008 R2, System Center Virtual Machine Manager 2012 and 2008, Systems Center Operations Manager 2012, Open Manage Server Administrator, Hyper-v Live Migration, Quick Migration, Physical to Virtual, Virtual to Physical, Virtual to Virtual, Cloning, Templates, Hyper-v Manager, Virtual networks.Data Protection Manager, Microsoft Planning and solution Accelerator, Disaster Recovery using Virtual Servers, Configuration Analyzer, Active Directory, Exchange, Backup Exec, Arc Serve, McAfee, Comvault, List Serv, Heat, It Assistant, Open View, FAST, DMI, , Business Management and Design, SQL 7.0, SQL 2000, SQL 2005, Access, ODBC, Whatsup Gold, Vista, Tablets, Windows 8.1, VMS Mainframe, MS-DOS, Wireless Security, Iron Port, Pineapp, GFI Languard, Event Tracker.

FAMILIAR WITH: Xen Server, SCORCH 2012, Certificate Services, CRL, AD Backup and Restore, FSMO roles, Trusts, RODC, Lightweight Directory Services, Federation Services, Rights Management Services, Network Design, Fiber Channel. Security Baselines, Network security, Web Security, Cryptography, Symmetric and Asymmetric keys, Digital Certificates, Security Policies, Security Management, Intrusion Detection, Intrusion Prevention, Business Continuity, Forensic Analysis, Cloud Basics, Load Balancing.

Management: Three years level II and III Desktop support supervisor.

One year System Administration supervisor

Professional Experience

Level II IT Analyst

Confidential

• Support Walmart Home office and District Center Servers
• Supports Servers through phone calls, pages and tickets.
• Initiates IIs Roll Scripts and Replication
• Creates virtual directories
• Troubleshoots VMware and Hyper-v virtual Machines and Hosts issues
• Puts Hosts in Maintenance mode
• Migrates Virtual Machines
• Fails over servers in 2003 and 2008 clusters
• Troubleshoots Ultraback and Tivoli backups
• Reboots Servers
• Performs change requests called in by customers.

Site Systems Administrator

Confidential

• Monitor networks to ensure security and availability to agents and regular users.
• Made sure that PCI client had 100 recording of calls from customers using Uptivity.
• Oversees all physical security in the center.
• Managed Windows Servers 2000, 2003, 2008 R2 and maintained integrity and security.
• Run vulnerability scans and mitigated security threats on these servers.
• MMade sure that a Client's section is PCI compliant by mitigating all vulnerabilities.
• Maintained system and network security and efficiency.
• Site System Administrator for the Morrilton Call Center Site in Morrilton AR
• Managed VMware virtual Servers and Host.
• Run updates and hotfixes after Patch Tuesday on both Physical and virtual Servers.
• Managed DHCP Scopes, reservations and scope options. Managed DNS.
• Had servers with up to date antivirus definitions using Symantec Endpoint Protection. Manager
• Used Microsoft VAM tool to manage licenses for all servers and workstations
• Works with AD to provision new users, permissions, computers, OUs, Groups, Service accounts.
• Managed WSUS Server and made sure all updates were up-to date.
• Works with ISA or TMG server for Firewall rule management.
• Evaluate and modify system's performance.
• Migrated over 500 desktops and laptops from Windows XP to Windows 7
• Made sure special users had their profile and documents backed up before this migration
• Used Ghost Imaging to do this migration.
• Replaced special user's new profile with the backed profile and documents.
• Mitigated issues that showed up after migration, like rejoining domain, gpupdates.
• Ensure Network Connectivity to the Site and from the Site to the clients VPN gateways.
• In charge of Inventory, Software and Hardware installs and support to over 500 workstations.
• Participated on Bridge calls in order to solve Sev1 and Sev2 calls.
• Worked with Engineering, Telephony Teams and Clients to find root cause of problems.
• Recommended Hardware purchases to Director.
• Managed High Stress level environment in order to meet Site's and Management demands.
• Upgraded over 500 systems to office 2010 using Batch Patch..
• Oversees physically all switches and router connections.
• Used Front Range to monitor Software inventory and PC inventory.
• On call 24X7X365.
• Managed Share Point Site.
• Managed UPS and Generator for the center.
• Managed Analog and VOIP phones.
• Managed over 20 oracles virtual boxes.
• Works with CCTV systems and installedand supported Lifesize video conferencing system.
• Uses Batch Patch to pull updates from the WSUS server and to run third party MSI installs
• Uses commits incident system to process in house requests of hardware and software issues, also used for escalation.
• Runs weekly reports on systems status like servers, UPS, generator, Network, security.
• Worked with Altiris 7.5, PCAnywhere, Lenel Badge System, Kronos time clocks and software.
• Multitasked most Projects
• Created RTIs request to implement change management and carried them out.

Hyper-v Contractor

Confidential

• Supports Node Failover Cluster in each store with two Failover 3750 switches using an Equalogic PS4100E with a Cluster Shared Volume in order to provide redundancy and resiliency.
• Installs 2008 R2 Hyper Servers and Clusters using Scripts
• Works with Virtual Machine Manager 2012, Failover Cluster Manager, Hyper-v Manager, Windows Server 2008 R2, Open Manage Server Administrator and SAN Headquarters to manage virtualized stores.
• Troubleshoots Installation and cutover issues when going from Physical to virtual
• Troubleshoots Cluster Issues when there are problems with the nodes, the quorum disk, the ISCSI connection or the Cluster shared volume.
• Administers all new Windows Servers 2008 R2 Hosts.
• Ensures that all VMs and Physical Servers are up and running at all times.
• Adds Hosts to the Macys Cloud
• Adds access to VMs so that they can show up in self-service portal according to the rights given.
• Works with Systems Operations Center to resolve issues with the stores.
• Issues First Choice tickets to local techs in order to check problems with Hosts or switches or connectivity at the stores.
• Responsible for monitoring and enhancing the performance of networked systems and software, hardware and storage components.
• Adhere to established SLAs and mediate risk, and do detailed root cause analysis
• Supports hosted application operations and processes
• Participate in automation initiatives to achieve operational maturity

Systems Administrator

Confidential

• Managed Hyper-v Environment ensuring reliability and availability.
• Managed all Windows Server 2003 and 2008 Servers.
• Managed Active Directory OUs, Security Groups, Users and Computer accounts.
• Ensured that all VMs and Physical Servers are up and running, and are up to date.
• Ensured that all hosts are running at peak efficiency.
• Trouble shoots Server Hardware and Software problems.
• Trouble shoots Hyper-v Hosts and VM problems.
• Backed up Physical and Virtual Servers using Data Protection Manager.
• Supports Systems that are deployed within the NSRC Data Center
• Worked on occasion with VMware VSphere 5.0.
• Used Comvault Backup technologies in one of the agencies.
• Used Nagios to monitor systems for over ten different agencies systems.
• Used WSUS to update Servers

Hyper-v Administrator, Systems Administrator

Confidential

• Virtualized over 70 physical Servers using Hyper-v in the shop saving the Department thousands of dollars.
• Manages Hyper-v Environment.
• Manages all Windows Server 2008 and 2003 servers.
• Managed Active Directory OUs, Security Groups, Users and Computer accounts.
• Creates new Hosts and new Virtual Networks using Hyper-v and SCVMM
• Creates new Virtual Machines using Hyper-v and Systems Center Virtual machine Manager.
• Migrated Virtual Machines from one Host to another.
• Troubleshoots all Hardware and Software Server issues.
• Backs up Virtual Machines using Data Protection Manager.
• Convert Physical Servers to Virtual Servers.
• Convert VMware servers to Hyper-v Servers.
• Manages Virtual Machines using Virtual Machine Manager
• Clones Virtual Machines using SCVMM.
• Creates Virtual Libraries and Templates.
• Evaluates new Hosts and potential Virtual Machines using Microsoft Planning and solution Accelerator.
• Evaluates Hosts using Virtual Machine Manager Configuration Analyzer.
• Backup Administrator using Backup Exec 10d and Backup Exec 12.5
• Working Knowledge VMware EsxI, VMware Center and XenServer.
• Working knowledge of SAN and Cluster Shared Volumes.

Systems Administrator

Confidential

• Managed user accounts, groups, lists, OUs, Email accounts using Active Directory on a daily basis
• Supportedupdates and upgrades in over 70 servers running server 2003, server 2000, SQL cluster, IIS Server and Exchange Server 2003.
• Improved Backups by separating Full and Incremental Backups into two separate groups.
• Worked with Cisco5510 and 5505 ASAs for vpn access.
• Managed installation projectof Project Server 2007 Enterprise Server.
• UpdatedWeb Sites. Executes SQL scripts and SQL Servers updates.
• Assisted users on second and third level support calls.
• Workedwith GFI, Event Tracker, PGP, MOVEIT and SFTP.
• Familiar with HIPPA regulations and SAS70 procedures.
• Managed Blackberry Server.
• Created IP phones.
• Managed Voice Mail, Micro call, HiPath and Apropos Systems.

Manager Help Desk

Confidential

• Managed Technical Associates. Managed scheduling dispatching and projects.

• Constantly saved money to the Leon County Schools by recycling PC and Laptop parts.
• Managed PC security policy and security access and analyzed security violations.
• Created Help Desk reports to evaluate strengths and weaknesses
• Installed images on PCs using Altiris. Set up user profiles, and exchange profiles
• Perform Data Recovery on file systems and archives
• Worked with Active Directory, TCP/IP, DHCP, DNS, WINS
• Troubleshoot Windows XP Hardware and Software problems.
• Run Sidgen, installed remote agent and boot works. Setup wireless protocols on laptops.
• Setup Antivirus Software, clean PC's Spyware. Cleaned Registries.
• Worked with Data Recovery, Active Directory, TCP/IP, DHCP, DNS,

Systems Administrator II

Confidential

• Managed over 52 Servers using Windows NT4 and Windows 2000 with less than 1 downtime
• Improved Backups and Restores more than 50 by moving from a 4mm System to a SAN DLT
• Obtained a virus free environment by Installing MacAfee Antivirus Netshield to run in all Servers
• Improved Data access time and performance by putting Data in a 4.0 SAN running SQL 2000.
• Improved Customer Service by Engineering and installing a Help Desk System from Heat.
• Project Manager for the conversion of a Mail Lists System from VT terminals to a Client Server.
• Achieved a 100 virus free Mail System by Installing Antivirus Software from Antigen.
• Improved computer access to Documentation and SOPs for Hardware and Software Installations.
• Secured Windows NT and 2000 servers by locking down FTP, deleting high risk IIs folders, closed ports not needed, setup SNMP in private Communities.
• Kept less than 1 downtime on a VMS 7.1 on two Alpha 8400 Mainframes running as a Cluster.