Experience Summary

10 years of IT experience managing Windows/Citrix server Infrastructure as Technology Lead. It includes Core OS and infra servers like WINS, DNS, DHCP. Core OS includes Base OS support, File print servers, MS Clustering, NT Load Balancing, IIS. I have worked in the capacity of a Team member Team Lead in various Projects.

Experience Highlights

• Experience in Windows SERVER installation and configuration, upgrade, designing logical/physical architecture
• Working at client location, as a Windows Server Admin
• Installing, configuring managing Windows infrastructure.
• Configuring all server roles including Active Directory Domain services, DNS server, DHCP server, Group Policy, IIS, File services, Print services
• Creating new forest, configuration of Domain controllers, Additional Domain controllers and Child domains.
• Installing, configuring managing Citrix Farm.

Provide support for Microsoft Active Directory issues, planning, and design.

• Manage the security strategy for access to Citrix published applications
• Trained front end team on proactive/reactive monitoring.
• Configure Managing the Microsoft Virtual Machines using Hyper-V
• Prepared monthly/weekly status report of infrastructure.
• Daily customer interaction
• Mentoring of team members

TECHNICAL SKILLS

• Operating Systems : WINDOWS, CITRIX, VMWARE, LOTUS NOTES
• Operating Systems : WINDOWS 2000,2003, 2008
• Networking Protocols : TCP/IP, DHCP, ICA
• Services : DNS, WINS, Active Directory, NLB, Terminal Services,
• VPN, FTP
• MS Clusters, IIS
• Monitoring Tools : HP SIM, MOM, NetIQ
• Antivirus Tools : Symantec, McAfee
• Ticketing Tools : HP Open View, MSE, Remedy
• Patching Tools : WSUS
• Databases : SQL 2000
• Applications : MS Office suite, Visio
• Backup Software : Avamar

Professional Experience

EXPERIENCE:

Confidential

Role: Lead Windows Administrator

• Hardware: Intel Based Compaq Server
• OS: Windows 2000/03/08

Roles and Responsibilities:

• Managing a team of 10 members
• Work assignation to the team members
• Interact with the issues which are high priority or Escalated.
• Interact with the external/dependant teams on regular basis
• Interact with the customer s to set the right expectations for the fix.
• Provisioning Virtual machine using vmware view 4.5
• Configuring and supporting virtual machines
• Application installation
• Virtual machine's entitlement
• perform port data collection
• Request and track firewall changes
• Tier-2 Server support in 24/7 environment handling around 20k Servers
• Monitoring the infrastructure using MOM / HP SIM
• DNS, IIS, DFS and DHCP issues
• Windows DC / Server administration
• Transferring of Operations Master roles during maintenance.
• Configuring troubleshooting site and Domain controller Replication issues
• Trouble shooting Server down Unreachable/Ping failure issues
• Adding and trouble-shooting printers
• Remote Infrastructure management using Terminal services, HP-ILO
• Cluster/Nodes trouble shooting
• Patching and Service pack installation
• IIS issues. Creating websites, Virtual directories and recycling IIS service
• Validating Server security compliance, Starting and stopping services
• Working with Network, Implementation Problem management teams to avoid break-fix issues

Environment: Windows 2000/2003/2008, Citrix, DFS, Active Directory, DNS, IIS, MOM, HPSIM, DHCP

Confidential

Role: Lead Windows Administrator

• Description of the project:
• I handled break fix issue for Windows 2003 / 2008 Servers across the global corp network, working in DCOPS Server 2nd line.

Roles and Responsibilities:

• Active Directory troubleshooting
• Replication Issues
• Moving servers from OU-OU
• Service failures issues
• SECURE Channel issues
• NETMON and PERFMON capturing
• Handling Network design, upgrades and implementation
• DHCP issues
• WINS issues
• NLB and MS Cluster failure and mis-configuration issues
• Windows Service failures and Event log errors investigation
• IIS Access and Authentication and mis-configuration issue
• NLB issues
• Fail-over Cluster issues
• Worked with other teams like GNOC to resolve router/switch/firewall related issues.
• WDS issues
• All OS related issues
• All infra related issues
• The above responsible activities based on MOM alerts and Customers requests through email.

Environment: Windows 2000/03/08, Active Directory, DHCP, WINS, NLB, IIS

Confidential

Role: Citrix Lead

• Description of the project:
• This project involves configuring and providing Infrastructure support to around 1100 windows servers both physical and virtual .

Roles and Responsibilities:

• Citrix farm administration
• Citrix Presentation Server installation
• Administration of Citrix Presentation Server
• Publishing applications on Citrix servers through access management console
• Providing permissions to users to enable application launch via Citrix
• Troubleshooting / creating policies
• Troubleshooting users issues related to Citrix
• Application Deployments across the environments
• Maintaining the Disk space utilization servers
• Monitoring / taking action on access management console alerts
• Taking action on NetIQ alerts
• Installing Oracle client on Citrix servers
• Upgrading oracle client on Citrix servers
• Tnsnames configuration file modifications
• Installing various applications
• IIS installation and configuring websites
• IIS Access and Authentication issues
• Performing NLB activities

Environment: Windows 2000/03, MOSS 2007, Citrix,IIS, Compaq Servers,NLB

Confidential

Role: Team Lead

• Software: Windows 2000/03/08, MOSS 2007
• Description of the project:
• This project involves configuring and providing Infrastructure support to around 1100 windows servers both physical and virtual .

Roles and Responsibilities:

• Monitoring the infrastructure using MOM / HP SIM
• Windows DC / Server administration
• Deployment of 2003/2008 servers
• Configuring all server roles including Active Directory Domain services, DNS server, DHCP server, Network Policy and access services, IIS, File services, Print services, AD RMS service and Windows deployment services.
• Configuring RODC.
• Virtual server installation and configuration using Vmware
• Transferring of Operations Master roles during maintenance.
• Working on DNS issues.
• Working on Active Directory replication issues.

Environment: Windows 2000/03/08, MOSS 2007, Active Directory ,MOM / HP SIM, DNS, DHCP,IIS, RODC

Confidential

• Hardware: Intel Based Compaq Server
• Software:Windows 2000/03, Long Horn
• Description of the project:
• Handling break fix issue for 18,000 Windows 2003 Longhorn Servers across the global corp network. Working in DCOPS Global Incident Operation team, handling technical escalations

Roles and Responsibilities:

• Active Directory troubleshooting
• Replication Issues
• Moving servers from OU-OU
• Service failures issues
• SECURE Channel issues
• NETMON and PERFMON capturing
• Name Record Management
• Stale WINS DNS issue fixing
• Dynamic DNS registration issue
• IPAK troubleshooting
• Hot fix installation failure troubleshooting
• Device drivers upgrading HP Kit, DELL kit and SAN kit
• NLB and MS Cluster failure and mis-configuration issues
• Abnormal/Unexpected Reboot investigation
• Windows Service failures and Event log errors investigation
• IIS Access and Authentication and mis-configuration issue
• ISA 2004/6 NLB issue Drainstop activities
• Worked with other teams GNOC to resolve router/switch/firewall related issues.
• The above responsible activities based on MOM alerts and Customers request through email. Frontline analyst will be coordinating with customer to create IR's

Environment: Windows 2000/03, Active Directory,DNS,IPAK,HP,IIS, NLB,MS Cluster

Confidential

• Hardware: Intel Based Compaq Server
• Software: Windows 2000

Roles and Responsibilities:

• Citrix administration of published applications, published desktops, Citrix Management Console, and overall Citrix farm administration.
• Administration of Citrix Presentation Server.
• Manage the security strategy for access to Citrix published applications via domain global group security
• Designing Application infrastructure.
• Administration of Lotus notes R5 mail clients, Lotus notes R6.5 mail clients, Clarity client, and installation of SAP client 4.6D, Clarify CRM client and Remedy.
• Responsible for Support for operating system, MS Office, Lotus Notes, Internet and intranet access problems.
• Installation and Administration of Local and Network printers like Toshiba e- studio16s /25s/35s, Hp laser jet 4100 Network printers.
• Administrating a network comprising of Windows 2000 Server, DHCP Servers, and Lotus Domino and also responsible for Routing activities on Cisco routers and switches.
• Installation, configuration and administration of Windows 2000 Server and with Active Directory Services and managing Domain users and accounts
• Vendor Management, Technical documentation and Reports generation on regular activities.

Environment: Windows 2000, Active Directory, Citrix, Lotus Notes, DHCP

Confidential

• Hardware: Intel Based Compaq Server
• Software:Windows 2000

Roles and Responsibilities:

• Installation and configuration of Windows 2000 Server/Professional, Windows NT Server, Workstation 4.0,Windows 98/95.
• Upgrading Windows NT 4.0 Work Station to Windows 2000 Professional
• Installing and configuring DNS and Active Directory.
• Installed Packages and Configured Back up Devices.
• Creating Mail Boxes for users.
• Installed and Configured Outlook 2000 for users.
• Creating and Configuring Network and Dial-up Connections.
• Configuring and Managing Routing Remote Access and Terminal Service.
• Configured Network printer.
• Used Symantec GHOST for Disk Mirroring

Environment: Windows 2000, Desktops, DNS, GHOST