Systems Manager Resume Profile Columbus, OH - Hire IT People

SUMMARY

I am an IT leader who, over the course of 15 years of professional experience, has discovered that while innovation is great, my stakeholders have found better value in my renovation of technology. Without question, I have a long and proven track record at creating complete, streamlined, and customer-driven technology experiences, each and every stop along the way. I relish the opportunity to use my business process management skills, hands-on IT skills, and people skills to constantly increase the effectiveness or efficiency of a given process.
Speaking of BPM skills, wherever possible, I have been personally committed to relaxing the culture of control within traditional enterprise system management. I am currently promoting my philosophy regarding the Consumerization of the IT enterprise . Using my BPM experience, a mastery level of knowledge regarding the products I am implementing, and the stated business/operational/security goals of my stakeholders, I have been able to create a model that has allowed for simpler internal documentation, increased automation, lessened the time to deploy, a noticeable improvement in ease-of-use, and a measurable decrease in the total cost of ownership. All this while ensuring that my users experience all of our services regardless of Windows, iOS, OS X, Android, or Linux.
My recent list of partners has included working with Apple, JAMF Software, Code42, Box, Puppet/facter, MacOps suite, and my faculty, staff,and others. I think we have all come together in giving our stakeholders here at OSU, and across the globe, a measurable improvement in value.
Finally, my objective is to take the knowledge, experience, and contacts that I have gained in my professional career, and make my community better by Giving back, while moving forward .

Recent Work History

Confidential

Systems Manager

Leveraged JAMF Casper Suite to streamline and optimize system management of OS X and iOS devices. This allowed management processes to be disseminated more easily.
Implemented Box Sync to provide synchronous storage, independent of OS or location Saved money and increased ease of use versus traditional file server farm.
Solved BYOD issue and moved away from centralized file storage by integrating CrashPlanProE which ran on existing hardware, stretched backup/restore services to desktop, and reduced help-desk calls. Automated with API use.
Became expert at documenting a process, aligning those processes with goals, and then automating to gain efficiency, reduced delivery time, and increased consistency of workflow.
My solutions have been designed and documented in such a fashion that allows them to be easily merged with other groups or departments with different structures and technologies.

Confidential

Dir. of Technical Services

Lead technical director of 8 school districts, managing 6 tech coordinators, and 33 building-level technicians, supporting 7,800 workstations, and 15,000 users.
Used informal BPM knowledge to create a management framework that improved efficiency and consistency of technical services across all of our customer base.
Day-to-day manager addressing big-picture issues, process improvements, professional development, and client relations/opportunities.
Developed long-term technology plans for every district

Confidential

Dir. of Technical Services

Responsible for daily operation and support of 580 IBM Windows workstations with Novell Netware.
Implemented many IT initiatives based on measured research aligned with curriculum goals.
Managed IT staff of 4 building-level technicians.
Directly responsible for 250k technology budget with a 1.5mil recapture fund.

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Systems Manager Resume Profile

Columbus, OH

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