SUMMARY

• Supporting IT infrastructure in a complex IT environment.
• Responsible for operating our 24x7x365 Data Center; evening, overnight, and weekend, holiday and on - call shift work.t
• Install/Configure/troubleshooting of Windows XP, Windows 7, Windows 8, Office 2003 to 2013.
• Worked with Troubleshoot and provide problem-solving services to clients related to networks, desktop computers, laptops and peripheral devices. Install, maintain, troubleshoot and upgrade server hardware and Install Application software
• Worked with Active Directory administration with Group Policy objects and Windows Server security settings.
• Troubleshooting installs, configuration and maintenance on Windows servers 2008R2, 2012.
• Worked with Windows scripting skills; Dos/ power shell, Windows 2003 Server & Windows/UNIX, Linux Shell scripts.
• Provide Level 1 - 2nd Support for all production Windows-based/Intel servers
• Responsible for providing 7/24 hours support in a complex Production Application support.
• Responsibility for production Application Batch Job Processing, Job Scheduling, Creating
• Worked with SQL Server database query, Oracle database query, MS SQL Server Database - 2003/2005/2008 R2.
• Using automation tool: Control -M /Autosys/Tidal
• Troubleshooting Topology LAN/ WAN/Vlan/STP/ VTP End user device (Server/ Desktop switches, routers, wireless and firewalls)
• Experience Configuration and troubleshooting RIP.EIGRP, BGP, OSPF, and Layer2/Layer 3 802.1. IEEE protocols.
• Deep skill with Cisco Systems of networking solutions (routing, switching,) Knowledge in layer 2 & 3 protocols including, TCP/IP, DHCP, DNS FTP/SFTP, STP/VTP, LAN/ VLAN, OSPF, RIP and BGP.
• Knowledge in network security technology including IPSEC, PPTP, SSL, NAT, PAT, VPN and Firewall, etc.

PROFESSIONAL EXPERIENCE

Confidential

Technical Analyst

Responsibilities:

• Worked with Window /Active directory
• Install Software, upgrade and Maintenance Window Applications.
• Applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supporting environments. End-User Computer Service (Desktop, Laptop Install software application, imaging -re-image Add workstation From Web-Mach add Verification Mac Address, Asset tag.
• Applications Monitoring, scheduling and troubleshooting.
• Monitor all ticketing queues; provision and troubleshoot of Requests in accordance. investigation and resolution of all applications and account access Issue
• Worked with IMACD Ticketing system.
• Worked with Service Now Ticketing system all applications software patching troubleshooting and resolving system issues and escalating internally or externally.
• . Monitoring applications server logs/event logs and identify potential issues
• Troubleshooting Software and hardware deployment projects.
• File Transfer FTP. Data move. Troubleshooting and break-fix of issues in Network
• Health check of Network environment
• Troubleshoot failed Network and fix the Network issue Network Connectivity Lan/Wan TCP/IP

Confidential

Production Application Support

Responsibilities:

• Worked with Window/Tidal/Autosys Scheduling, which is running under Windows Platform.
• Work with Batch Application monitoring such as Job Scheduling and Job failure.
• Provide support for file transfer issues, handling requests for the services our team is responsible.
• Track and route problems and requests and document resolutions.
• Level 1st-2nd Production Application support problem determination and resolve.
• Submit and monitor a Production Batch job schedule / checking condition codes.
• Worked Feed Hub, Tumbleweed Monitor File Transfer events and alerts, triage/analyze and resolve or escalate as appropriate
• Utilized Service-Now Tool to perform Incident Management Change task and task Acceptance.
• Create a CHG ticket in service now, Chase Approvals (Change Requesters, a Schedule change. Close successful change or review the unsuccessful change.
• Worked with HP open-view service Manager ticketing process resolved and closed.

Confidential

Production Support Analyst

Responsibilities:

• Monitoring Control-M Batch Processing while also monitoring the Data Centre environment.
• Control-M/EM schedule TEMPhas overall responsibility for production batch applications.
• Worked with Control-M /Desktop/Control-M/Enterprise Manager Application monitoring (Tool) Batch Job Scheduling.
• Track and route problems and requests and document resolutions.
• Level 1st-2nd Application support problem determination and resolve.
• Performed Batch application monitoringJob Schedule, jobfailure. Run-Re-run.
• Schedulers perform batch schedule changes requested by a client.
• File Transmissions protocol such as secured file, SFTP/FTP.TCP/IP and Connect direct.
• Worked with UNIX/Linux server files management. (FTP, SFTP)
• Create Sql database, create tables, modify data, query multiple tables, and write queries.
• ARC server/Legato server File Restore & Backup & Recovery device; follow up with all users once a Problem/Request Remedy Ticket TEMPhas been completed. Ascertain that Remedy all tickets are closed once a concise resolution is entered in the Problem/Request Ticket.

Confidential

Technical System Analyst

Responsibilities:

• Troubleshooting with Window Server 2000/2003/R2/2008 installation, Configuration.
• Performed Confidential Security Desktop/Servercentral configuration Management Network station.
• Troubleshooting Dynamic Network Host Protocol: TCP/IP, IPV4/IPV6 DNS, DHCP, Routing and Switching Configuration.
• Track and route problems and requests and document resolutions.
• Worked with Virtual (VMware ESX) server/window server, 2003R2/2008
• Performed IBM/HP Hardware and software failures installation-de-installation Server rack.
• Performed decommissioning of Windows servers.
• Track and route problems and requests and document resolutions.
• Load - unload server, setup server, and Testing, Hardware and software configuration.
• Follow up with all users once a Problem/Request Ticket TEMPhas been completed.

Confidential

Data Center Operations/Service Desk Specialist

Responsibilities:

• Work with in the Confidential Data center environment.
• Troubleshooting with Windows Server 2000/2003 software and hardware installed configuration.
• Maintaining and monitoring daily backups and off-site storage of backup tape library, Tape sent to recall (SAN Storage, EMC Storage, Mainframe storage device, Disk array) network Workstation.
• Manage a tape library (mount tapes on drives, file tapes into library, pull scratch tapes).
• Manage online application user accounts.
• Provide 1stlevel Help Desk support and log all Help Desk calls
• Working with HP Open views service center, Creating Ticking, escalate support Team.
• Troubleshoot and resolve technical hardware and software issue.
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions.