SUMMARY:

• To obtain a position as Network Solution Specialist in a progressive organization that believes in an individual’s capabilities and strives to foster an environment of professional excellence and personal growth.
• Self motivator and positive thinking for career success
• Ability to motivate and lead a team of associates to achieve the targets of the organization
• Positive attitude combined with a strong work ethic and organizational skills
• Good data acquisition, analytical knowledge, problem solving and communication skills.
• Knowledge of four different languages English, French, Hindi, and Punjabi

TECHNICAL SKILLS:

Languages: C, C++, VB, COBOL, HTML, JAVA, ASP, C#

Databases: MS - Access, SQL Server, Sybase, Oracle (6, 7, 8)

Operating Sys: Windows Vista, NT/ 98/ 2000/ 2003/ XP, MS-Dos, UNIX, Linux (SUSE, FEDORA)

Application: Microsoft Outlook, Microsoft Exchange, Peoplesoft, Unity, Extensity, AS/400

Hardwares: Routers - Switches - Hubs (Cisco, Cabletron), Seagate Hard Drives, Backups (HP superstore, DELL), Netgear, Belkin, Speed touch, Linksys, D-link, Servers (SUN, HP), IBM Mainframe

Technologies: IP routing (RIP, OSPF, BGP/MBGP, IGRP, EIGRP) VLANs, STP, VoIP, MPLS, LDP, ATM, Frame Relay, HDLC, PPP, Cisco IOS, SSL VPN, Queuing, QoS, Citrix Metaframe, Active Directory, TCP/IP, UDP, ARP, RARP, ICMP, BootP, Access List, Telnet, FTP, TFTP, NFS, X Window.

WORK EXPERIENCE:

Confidential

IT Consultant

Responsibilities:

• Maintained Computer System and Network.
• Answering the telephone to internal customers and company suppliers.
• Assisting Users with routine backups and software upgrades.
• IT and Systems integration consultancy.
• Responsible for preparing new company workstations and portable computers with bespoke build from ghosted disk images.
• Helping clients for Queries related to travel services.

Confidential

Security Analyst, Information Security Operation

Responsibilities:

• Open ticket review for LAO & Omgeo and Device Discovery weekly reports for Omgeo & Shoppers.
• Responsible for managing and maintaining Firewall, IPS, IDS, SIEMs security solutions for medium to enterprise level multinational clients.
• Monitor device count, Daily ticket trend, and alert ticket trend as nightly tasks.
• Monitoring connectivity issues on IP monitor and WatsUp.
• Escalating events based on Failed Logins, Brute force attacks, Link up down and other critical issues.
• Create and maintain system architecture and design documentation
• Troubleshoot complex system errors and issues and Develop custom rules for IPS and SIEM environments
• Architect managed platform security configuration and design
• Work as an onsite Technical Security Resource for major Canadian Bank
• Identify significant security threats and provide recommendations to mitigate exposure
• Work with client to meet audit requirements unique to their IT environment
• Evaluate Internet-wide security threats/exploits in relation to events reported on managedsecurity platforms.
• Escalate Security threats to managed customers
• System health monitoring of managed customer platforms

Confidential

Network Operation Center Consultant-Contract

Responsibilities:

• Real time Monitoring of IPDS-LOBLAW in production Servers using BMC Patrol.
• Acknowledging and taking Ownership of alerts, thereby creating tickets in Remedy and Service Perigrine & directing them to required Queues/Towers.
• Maintain/Monitor daily Backup and Restore job status on various Servers. Starting/Stopping Daemons and Processes using VERITAS Net Backup 5.0 client software
• Access to Unix Servers via SSH to check the Bandwidth, CPU Utilization, Performance metrics, Block IO, Hostname, Memory Size, and Distribution of the memory in Use.
• Gathering node, interface and resource group information for HACMP cluster alerts on BMC Patrol for troubleshooting purposes.
• Identifying CPU Performance and Memory issues via VMware VSphere Client access.
• Proactively monitoring the service quality against the service targets defined in SLAs (implement and leverage the ITIL SLM process.)
• Categorizing, Prioritizing, Assigning and Closing tickets as per ITIL framework methodologies

Confidential

Technical Support Analyst-Contract

Responsibilities:

• Real time Monitoring of various sites in production using HP Open View, IBM TIVOLI & NETCOOL
• Escalate, document and acknowledge alerts in HP Open View. Polling Nodes, Pinging the site and Check-ing Power using Security Contact & Power Crew for clients: Allianz Life and Fireman’s Fund.
• Helping client with many application using tools in CITRIX environment that include Mainframe Software’s like RACF, ID3, Versatul for resetting passwords. BES manager for syncing blackberry with lotus notes calendar and address book, Extensity, PeopleSoft, Etime etc.
• Adding users to security groups in Active Directory (AD) as per client’s requirement.
• Granting Access and Permissions to the Shared Drive or Folders.
• Providing Domain Access to new employees and Assigning in Active Directory Users and Computers as per their job roles.
• Checking the of the users from Active Directory tool as per the ID req submitted by client.
• Maintained daily backups of server using VERITAS Netbackup 5.0 software
• Upgrading Cisco IOS Software image files and Backing up/restoring configuration files to/from TFTP
• Update existing application support(CKM) library for the Technical Documents. This material enabled helpdesk agents, support personnel & end-users to resolve technical issues on their own.
• Assisting various clients like OLG (Ontario Lottery and Gaming), LCBO (Liquor control board of Ontario), and BNS (Bank of Nova Scotia) with CISCO, JUNIPER and NETSCREEN equipments
• Arranging service calls for our clients for issues like swapping router, swapping modem, lowering the profile, adjusting Tx/Rx and SNR levels at cable sites
• Troubleshooting the issues for DSL and Cable sites by logging into CISCO equipment and checking levels, modem uptime, router uptime, interfaces, and event logs
• Creating master tickets (Synergy ticketing system) for area outages
• Verifying version and interfaces once the router is configured and swapped ( DSL swap of CISCO 1801 )
• Deleting and Re-adding the router in the SPITT GUI website to make it accessible via loopback IP
• Checking BGP summary to verify if the session is active.

Confidential

Technology Analyst

Responsibilities:

• Storage Area Network (SAN) architecture for changing or inserting backup tapes for our Broadridge, Canada Colors, and E-post clients as per the backup schedules.
• Taking incremental and differential backups as per the schedules.
• Setting up firewall and managing Packet filtering using Routing and Remote Access service.
• Managing assigned Remedy tickets for issues related HP, IBM, Dell Power edge Servers (Blade Servers installed in Rack mountable enclosures)
• Assisting Tier3 team in troubleshooting issues like configuring Group Policies (GPO) and Services
• Implementation of TCP/IP and related Services-DHCP/DNS/WINS
• Installing Computer and Infrastructure equipments in cabinets in the cold aisle/hot aisle arrangement on the raised floor.
• Thorough understanding of Release/Change Management, with proven experience
• Responsibility/ownership to ensure service are risk-averse and compliant
• Familiarity with Remedy, Service Now, Synergy or other ITSM tools

Confidential

LAB Assistant

Responsibilities:

• Lab Assistant for OPS 235 and OPS 335 (LINUX Courses)-Part Time
• Troubleshooting basic networking queries with LINUX (FEDORA and SUSE)
• Helping Students with Installing and Configuring Microsoft Server 2003 and Exchange 2003.
• Installing and Configuring Active Directory User and Computers including creation of OUs & Users.
• Administering Microsoft domain services including Active Directory, GPO, user accounts, shares, security permissions, DHCP, DNS, WINS etc.
• Functioning of all seven layers of OSI model and Comparison of OSI model vs DoD modelApplying, Verifying and Removing Standard IP access list on the CISCO 1811
• Handling wireless issues and performing ad-hoc connections
• Troubleshooting connection and disconnection issues using Diagnoses like MS-config and WINSOCK
• Configuring DELL, SPEEDTOUCH, BELKIN and NETGARE routers
• Escalating cases to British Telecom in case client doesn’t get proper BT signals
• Arranging service and non-service calls for the clients