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Sharepoint/office 365 Administrator | Servicedesk Administrator Resume

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Boston, MA

OBJECTIVE

  • Seeking a position that would leverage & develop my organizational, technical & creative abilities.

TECHNICAL SKILLS

  • Sharepoint Administration
  • Sharepoint Planning & Migration
  • Sharepoint Designer
  • Windows
  • Mac OSX
  • MS Office
  • Active Directory
  • Server Administration
  • Office 365 Administration & Planning
  • Azure AD
  • Hardware & Software Deployment
  • Customer Support
  • Documentation
  • Hardware troubleshooting
  • Software troubleshooting
  • HTML & CSS.

PROFESSIONAL EXPERIENCE

Sharepoint/Office 365 Administrator | Servicedesk Administrator

Confidential | Boston, MA

Responsibilities:

  • Currently managing the Sharepoint Environment & Office 365 Platform.
  • Decommissioned OnPrem Sharepoint and migrated into Sharepoint Online (Office 365).
  • Built Intranet which includes; team collaboration resources, seating map/chart, business card request form, HR portal, Servicedesk Self Service Portal & Knowledgebase, etc. (portfolio available upon request)
  • Increased Office 365 usage amongst our end users by 60% in 5 months by marketing the service to our end users by building a training site, hosting live interactive trainings.
  • Implemented Taxonomy into Sharepoint, trained several teams on how to leverage this technology.
  • Built & managed several business solutions levering Sharepoint & Sharepoint Workflows that are still being used today.
  • Wrote & managed technical documentation for the internal team & end user consumption.
  • Assisted in the project planning and marketing for the Skype for Business implementation.
  • Handled tickets, cleared back logs and set expectations from the Servicedesk.
  • Managed the IT departments purchasing, receiving and organizing of financial records.
  • Orchestrated the IT Hardware assets move to the new office location in October 2014.
  • Researched, tested & implemented new technology for the company.
  • Implemented a companywide IT hardware recycling program.
  • Onboarded new employees through IT with accounts, access, purchasing & setting up hardware, software & desk set ups.
  • Set up and deployed new printers for a more cost effective printer environment.

North America Helpdesk Technician

Confidential | Cambridge, MA

Responsibilities:

  • Handled on average tickets per month.
  • Informed end users on processes and procedures that are set in place.
  • Provided on call after hours technical support to North America end users.
  • Notified user community of network outages or any system downtime through written bulletins.
  • Double checked terminations to make sure all of the access has been removed.
  • Procured software and hardware for the North America region.
  • Troubleshot technical issues (IE, windows, remote connectivity, internet connectivity) via phone or email.
  • Processed all access requests such as new hire, OWA and various apps.

Support Services Technician

Confidential | Watertown, MA

Responsibilities:

  • Security administration, including account creation and password resets for over 15 applications.
  • Closed tickets on average per month with a FPY of 96%
  • Supported over 8000 clients with various technical issues via remote support.
  • Troubleshot hardware such as Blackberrys, printers, scanners & palm pilots.
  • Installed, configured and troubleshot software remotely & locally for end users.
  • Walked users through troubleshooting hardware.
  • Maintained PC Health for over 200 machines out in the remote environment weekly.
  • Trained new Helpdesk Employees & Year Up Interns on service delivery & technology.
  • Implemented “How - To” Documentation for the technical services team.
  • Reformatted & rewrote the employee handbook provided by IT.
  • Handled tier 2 tasks while holding tier 1 position.

Technical Analyst Intern

Confidential | Boston, MA

Responsibilities:

  • Supported Global Wealth users by handling requests for Desktop Support.
  • Imaged 3-5 machines daily for new hardware implementation.
  • Install/uninstalled software through local and remote support.
  • Learned and implemented new technologies including mobile access certificates.
  • Added and retrieved data from the user storage server.
  • Activated on the Enterprise server & trained users on how to use their new Blackberry’s.
  • Troubleshot bank specific applications.

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