Sharepoint/office 365 Administrator | Servicedesk Administrator Resume
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Boston, MA
OBJECTIVE
- Seeking a position that would leverage & develop my organizational, technical & creative abilities.
TECHNICAL SKILLS
- Sharepoint Administration
- Sharepoint Planning & Migration
- Sharepoint Designer
- Windows
- Mac OSX
- MS Office
- Active Directory
- Server Administration
- Office 365 Administration & Planning
- Azure AD
- Hardware & Software Deployment
- Customer Support
- Documentation
- Hardware troubleshooting
- Software troubleshooting
- HTML & CSS.
PROFESSIONAL EXPERIENCE
Sharepoint/Office 365 Administrator | Servicedesk Administrator
Confidential | Boston, MA
Responsibilities:
- Currently managing the Sharepoint Environment & Office 365 Platform.
- Decommissioned OnPrem Sharepoint and migrated into Sharepoint Online (Office 365).
- Built Intranet which includes; team collaboration resources, seating map/chart, business card request form, HR portal, Servicedesk Self Service Portal & Knowledgebase, etc. (portfolio available upon request)
- Increased Office 365 usage amongst our end users by 60% in 5 months by marketing the service to our end users by building a training site, hosting live interactive trainings.
- Implemented Taxonomy into Sharepoint, trained several teams on how to leverage this technology.
- Built & managed several business solutions levering Sharepoint & Sharepoint Workflows that are still being used today.
- Wrote & managed technical documentation for the internal team & end user consumption.
- Assisted in the project planning and marketing for the Skype for Business implementation.
- Handled tickets, cleared back logs and set expectations from the Servicedesk.
- Managed the IT departments purchasing, receiving and organizing of financial records.
- Orchestrated the IT Hardware assets move to the new office location in October 2014.
- Researched, tested & implemented new technology for the company.
- Implemented a companywide IT hardware recycling program.
- Onboarded new employees through IT with accounts, access, purchasing & setting up hardware, software & desk set ups.
- Set up and deployed new printers for a more cost effective printer environment.
North America Helpdesk Technician
Confidential | Cambridge, MA
Responsibilities:
- Handled on average tickets per month.
- Informed end users on processes and procedures that are set in place.
- Provided on call after hours technical support to North America end users.
- Notified user community of network outages or any system downtime through written bulletins.
- Double checked terminations to make sure all of the access has been removed.
- Procured software and hardware for the North America region.
- Troubleshot technical issues (IE, windows, remote connectivity, internet connectivity) via phone or email.
- Processed all access requests such as new hire, OWA and various apps.
Support Services Technician
Confidential | Watertown, MA
Responsibilities:
- Security administration, including account creation and password resets for over 15 applications.
- Closed tickets on average per month with a FPY of 96%
- Supported over 8000 clients with various technical issues via remote support.
- Troubleshot hardware such as Blackberrys, printers, scanners & palm pilots.
- Installed, configured and troubleshot software remotely & locally for end users.
- Walked users through troubleshooting hardware.
- Maintained PC Health for over 200 machines out in the remote environment weekly.
- Trained new Helpdesk Employees & Year Up Interns on service delivery & technology.
- Implemented “How - To” Documentation for the technical services team.
- Reformatted & rewrote the employee handbook provided by IT.
- Handled tier 2 tasks while holding tier 1 position.
Technical Analyst Intern
Confidential | Boston, MA
Responsibilities:
- Supported Global Wealth users by handling requests for Desktop Support.
- Imaged 3-5 machines daily for new hardware implementation.
- Install/uninstalled software through local and remote support.
- Learned and implemented new technologies including mobile access certificates.
- Added and retrieved data from the user storage server.
- Activated on the Enterprise server & trained users on how to use their new Blackberry’s.
- Troubleshot bank specific applications.