SUMMARY

• 8+ years of experience As a SME in SCCM 2012 and all Current Brach Versions till 1810, SCOM, Application Packaging using Admin Studio, Wise Packaging, Power Shell & VB Scripting.
• Experienced in Building OS Images, Software deployment, distribution, updates management, and configuration monitoring throughout an IT infrastructure & Worked extensively on IBM Big Fix for deployment purposes.
• Experience in using MDT 2013 update 1, ADK for creating Windows 10 images
• Extensively worked on MSI Application Packaging using Admin studio 11/12, Microsoft App - V 4.5/4.6/4.6 SP1/5.0, Symantec SVS, and VMware Thin-app.
• Develop and maintain documentation, training, and SLA’s for Managed Infrastructure
• Manage domain controllers, Active Directory services and Group Policies (GPO).
• Manage external and internal DNS, WINS, and DHCP servers and services
• Manage Anti-malware and security updates for Windows servers and Workstations
• Technically experienced with software distribution using SCCM to Windows 7,8,10, Citrix & App-v End points.
• Automate common IT tasks through the in-house development & maintenance of PowerShell.
• Experience in MS SQL 2012/2014/2016 for Building Reports and Dashboards in SQL Server Reporting Services.
• Experience in creating Pearl, PowerShell & VB scripts for various custom requirements.
• Experienced with significant understanding of COTS & Custom Application packaging methodologies.
• Experienced in using ACT, App DNA and Change Base to test the Applications Compatibility.
• Experience in packaging and deploying Office 365 2013/2016.
• Strong knowledge & experience on MSI, MST, MSM, MSP (Patches) & MSI database tables etc.
• High Knowledge on windows Registry keys, File structure, WMI, App data etc.,
• Mobile Device Management and Desktop Device Management.
• Mobile User Support- Installation, Moves, Adds, and changes (IMACS).
• Experienced in all stages of the Software lifecycle functions - requirements gathering, analysis, design, development, test and implementation.
• Proficiency in maintenance, troubleshooting and upgrading of Operating systems and applications.
• Ability to aid all levels of client support regarding Application compatibility issues.

TECHNICAL SKILLS

Operating Systems: Windows 10/Windows 7 & 8, Windows server 2016/2012 R2 & 2008 R2, Linux.

Packaging & Distribution: Install shield Admin studio (5.x/ 6.x/10.x/11.x/12), Wise Package studio 4.x/5.x/6.x/7.x/8.x, Altiris SVS 2.1, Microsoft App-V 4.5/4.6/5.0, SMS Installer, Altiris Deployment Solution, Citrix Presentation server 4.0.2, SCCM 2007/SCCM 2012/SCCM 1511,2016, IBM Big Fix.

Scripting: VBScript, Wise Script, WMI and Install Script, Windows Power ShellApplications VMware Workstation 4.x/5.x/6.x/7.x/8.x, Oracle Virtual Box, VMware View Client 5.1, Ms-Office 97/2000/03/07/10 , Norton Antivirus, Pc-Anywhere, Net meeting.

Programing: ASP.NET, ASP3.0 with IIS 5.0, PowerShell, VBScript, JavaScript.

RDBMS: SQL Server 2000, Oracle 8i/9i/10g, (SQL, PL/SQL), MS Access.

Other: Ghost, PS tools, Orca, RegMon - File Mon, Process Explorer.

PROFESSIONAL EXPERIENCE

Confidential, Towson, MD

Sr. Systems Engineer

Responsibilities:

• Architects and creates advanced application packages using Microsoft System Center Configuration Manager (SCCM).
• Acts as SME to more junior desktop engineers.
• Technical resource to support Windows Group Policy, DISA STIG, and Policy Pak software management of Windows endpoints.
• Configures and supports desktop patching and Windows 10 Feature Updates for over 6,000 PC’s.
• Provides guidance and assists other engineers with SCCM fleet management to patching and configuration management of over 1000 Windows servers in a private cloud.
• Experience designing Windows feature deployments in enterprise.
• Responsible for Application packaging and deployments across the organization.
• Troubleshooting packages that are not functioning properly.
• Experience with endpoint management with Windows Group Policy Objects.
• Acts as SME implementing and customizing baseline security models (DISA STIG preferred).
• Responsible for creation of automation scripts using Power shell scripting.
• Involved in day to day operations on all the below mentioned Microsoft related technological areas,
• Current branch, Microsoft Systems Center Configuration Manager (SCCM)
• Windows Server (2012~2016)
• Microsoft MDT
• Microsoft WSUS
• Windows 10 image creation and deployment
• PowerShell scripting & Windows GPO

Confidential, Westlake, TX

Sr. SCCM Infra - Engineer

Responsibilities:

• Design, Deployment & Configuration of SCCM hierarchy current branch.
• Upgrade SCCM environment to current branch versions successfully.
• Responsible for Configuring various site system role like Management Point, Distribution Point, Reporting, Software Update Roles etc.
• Responsible for maintaining health of SCCM 1810 environment.
• Perform Proof of concepts in POC environment prior implementing new features & solutions in SCCM.
• Prepare documentation for all use cases & publish in internal knowledge base.
• Implementation of Peer Cache and Branch Cache across globe.
• Writing custom SQL queries & developing Custom reports using SQL report builder.
• Responsible for Access delegation, Boundary Modifications and Mapping etc.
• Creating DCM compliance base lines for Servers compliance tracking across globe.
• Troubleshooting Package Replication problems between CAS, Primary & Primary to Distribution Points.
• Troubleshooting DRS replication between CAS and Primary sites.
• Troubleshooting Management Point, DP, SMP and other site system role issues.
• Writing PowerShell scripts for repeated tasks automation.
• Responsible for troubleshooting WSUS sync issues, SUSDB cleanup.
• Creating ADR’s for automatic deployment for Software Update Package & SU-Group Creation.
• Configure Maintenance windows, Schedule & deploy Software Updates to all servers across enterprise.
• Troubleshoot SCCM client issues and bring all devices into SCCM management and also responsible for Package/Applications creation, Deployments, Compliance tracking & Fixing deployment issues.

Confidential, TN

Sr. SCCM Engineer

Responsibilities:

• Deployment of Windows 10 using MDT and SCCM & Managed retail channels (POS machines etc.,).
• Knowledge of PowerShell Usage for Configuring Systems. i) Understanding of existing scripts. ii) Development of new & Customized scripts.
• Experienced in deploying custom Software & Customized Image across the workstations.
• Build a Single Deployment that works across multiple Hardware Platforms.
• Setup/Document and/or Automate BIOS settings for Deployments. a. For initial setups and changes to existing deployed Systems.
• Responsible for Developing GPOs in an Active Directory.
• Develop Internet Explorer Configurations for User and Local Machine.
• SCCM knowledge and Management of Systems. a. Responsible for Configuring Systems in SCCM 2016. b. Develop base line procedures for Deployment. c. Develop base line Reports for Patch Compliance.
• Solid hands-on experience of the Systems Center Configuration Manager 2012, 2016.
• Documentation; Create, Maintain Build Docs, Change Logs & Develop Remote Support Procedures/Environment.
• Able to work independently, interfacing with 3rd party Vendors. a. Dell Touch Devices. b. Elo Touch Devices. c. VeriFone/ACI when applicable.
• Analyzing and applying patches, service packs, and windows infrastructure updates.
• Provided technical support to desktop technologies including hardware.
• Working knowledge of manage windows 10 systems in SCCM environment.
• Migration from MDT to move in to SCCM to be the central management of divided.

Confidential, MI

Sr. Application Packager & ZCM Engineer

Responsibilities:

• Worked extensively on App Packaging using Admin Studio & Wise Packaging Studio.
• Worked for creation on windows 10 templates a per the company standards.
• Working on setting up App-V platform and standards for win10.
• Created Transforms (MST) to the given vendor MSI’s using Tuner and Orca.
• Extensive worked with Registry, Security/Permissions, and folder structures of different versions of operating systems.
• Used ZCM as a deployment tool for all the organizational Applications.
• Worked on VDI workstations for building packages.
• Used VMware workstation to build VM’s to test the functionality of the Applications that are packaged.
• Used scripts like VB scripting, PowerShell Scripting and Batch scripting to write all the custom actions and perform Install actions
• Created Transforms MST using Tuner tool of Admin Studio Suite for the vendor MSI.
• Created the packaging standards documents for both traditional and virtual application packaging.
• Used Install Shield 2012 and Install Shield 2013 for building MSI for the application.
• Worked with Admin Studio 11.x/12/13 to repackage various applications and build MSI packages and Transforms (MST) and Patches (MSP).
• Converted App-V 4.6 SP1 packages to App-v 5.0 using App-V Sequencer.

Confidential, MI

Sr. Application Packager & SAPD Engineer (SCCM)

Responsibilities:

• Leading and organizing Windows 10 migration initially by conducting compatibility testing
• Worked for creation on windows 10 templates a per the company standards.
• Working on setting up App-V platform and standards for win10.
• Created Transforms (MST) to the given vendor MSI’s using Tuner and Orca.
• Extensive worked with Registry, Security/Permissions, and folder structures of different versions of OS.
• To Develop and create Virtual Applications using various latest technologies and as per Confidential standards.
• Worked on VM ware Workstation to test the packages and related tasks for package building.
• Worked extensively on Windows 10 Application certification and its compatibility.
• Worked extensively on oracle database Apps on daily basis.
• Worked extensively on IBM Big Fix as well as Microsoft SCCM 2012 with the offshore team for major deployments across the enterprise level.
• Created several custom scripts to pull reports from Big Fix daily.
• Experience in using SSRS and HTML/JavaScript Knowledge
• Experience in MS SQL 2012/2014/2016 for Building Reports and Dashboards in SQL Server Reporting Services.
• Consult with Technology Architecture and Planning to evaluate and recommend overall technical solutions and engineer how specific technologies, standards, methods and techniques are to be implemented
• To Maintain Citrix Provisioning Server and VMware Thin App applications
• To provide technical support to desktop technologies including hardware.
• Worked with Admin Studio 12 to repackage various applications and build MSI packages, MST & Patches (MSP).
• Creating Custom Actions in .MSI packages using VB/Wise scripting.
• Worked vigorously on day to day troubleshooting of all the deployed packages in the production environment.

Confidential, MI

Sr. Office 365 Engineer (SCCM)

Responsibilities:

• Created Installation Documentation, install package to workstation & determine compatibility with Office 2016.
• Created Issues log to determine workaround, fix or no solution for Office 2010 & 2016.
• Mobile User Support- Installation, Moves, Adds, and changes (IMACS).
• Created Process for Enabling all users with an Office Pro license.
• Created Process for Disabling Installation of Office 365 Pro plus from the Office 365 portal, On-going.
• Created Power Shell Scripts/Process for Activation and De-Activation of licenses.
• Created Playbook explaining the execution process for Scripts.
• Automated processes with Power Shell scripts and Implement solutions to enhance service and task execution.
• Created segmented Management of Office Pro plus, Exchange Online and Share point online.
• Created documentation to ensure segmented Admin duties & Created ITIM- role for users.
• Tested Add-ins capabilities with Office Pro plus 2016.
• Created an Active Directory group for 1500 users to ensure successful pilot through SCCM 2016 deployment.
• Acted as level 4 for troubleshooting Office 365 pro plus deployment issues.
• Created various custom reports using Report builder
• Administered Microsoft SCCM 2012 environment, including creating or editing security groups, application deployments (collections, advertisements, task sequences, and PowerShell scripts), patch management, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure.
• Producing and maintaining documentation for supported systems including architecture diagrams, technical specifications, and detailed design documents.
• Analyzing and applying patches, service packs, and infrastructure updates.
• Solid hands-on experience of the Systems Center Configuration Manager 2012.
• Used SCCM 2012 for deploying packages to end-user machines in production environment.
• Worked on VM ware Workstation to test the packages and related tasks for package building.

Confidential, IL

Sr. SCCM Administrator

Responsibilities:

• Architected and administered SCCM 2012, SCCM 2016 environment.
• Created various site system roles which includes creating DP’s, MP’s, FSP’s, Application catalog point, State Migration point.
• Created OS images using MDT & ADK for Windows 7 and Windows 10
• Tested various drivers for Lenovo, HP & Dell Hardware
• Created task sequences for various OS deployments which includes OS refresh, Hardware refresh scenarios
• Acted as L-4 for troubleshooting OS deployment issues & Created various custom reports using Report builder
• Administered Microsoft SCCM 2012 environment, including creating or editing security groups, application deployments (collections, advertisements, task sequences, and PowerShell scripts), patch management, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure.
• Used IBM BigFix as a secondary deployment tool in the place of SCCM 2012 & SCCM 2016.
• Most of the security patches were rolled out using IBM Big Fix as a deployment tool across the organization.
• Actively support, setup and understand every aspect of Microsoft XP, 7, 8, Server 2003 - 2008r2, Hyper-V, Windows XP Virtual Machine, Server 2003, 2000 SSE, SCCM, SMS 2003, SCCM 2007 - 2012 & Active Directory.
• Producing and maintaining documentation for supported systems including architecture diagrams, technical specifications, and detailed design documents.
• Analyzing and applying patches, service packs, and infrastructure updates.
• Supporting database administrators and developers in deploying related solutions (e.g., custom web parts and stand-alone solutions).
• Microsoft SCCM 2012, 2016 troubleshooting, installation of applications, backup, recovery & disaster recovery.
• Created query based collections to deploy the applications to the production environment.
• Maintain the System Center Endpoint Protection and make sure the signatures are up to date all the time. Remediate SCEP client issues when necessary
• Used SCCM 2007/2012 for advertising, deploying and creating distribution points. Evaluated current procedures and processes for accomplishing department objectives & continuously develops and implements improved practices.
• Responsible for proper escalation, communications, and management of production system problems.
• Setting up and managing the remote management tools and standards (Dameware).
• Worked with Windows Azure Platform / MVC, Computing (Web Role, Worker Role), AppFabric Services (ACS, Caching, and Service Bus) and Storage services (table storage, blob storage, Drives) and Scaling.
• Strong knowledge in Software Metering.
• Troubleshoot all application functional issues during UAT & Alpha Beta testing stages.
• Worked on BMC Remedy and Service Now with ITIL Process and good understanding of Incident, Problem and Change Management process.

Confidential, OK

Sr. SCCM Engineer

Responsibilities:

• Deployment of Operating system (Windows 7) via SCCM 2012 as well as MDT for many clients.
• Handled dozens of SCCM 2012 installations as well as 2007 to 2012 upgrade/migrations of sites ranging from 1200 to 44,000 seats.
• Break/Fix for SCCM installations, both 2007 and 2012.
• Responsible for distribution Points troubleshooting and security permissions.
• Reconfigured SCCM 2007 sites and re-installed SCCM site via remote.
• Reconfigured SCCM 2007 & OSD and managed asset Intelligence.
• Created and managed Operating System images for different hardware models supported in the company including task sequences, Injecting Drivers to Image or creating driver packages.
• Implemented dozens of Windows 7 POC Jumpstart Desktop Deployment Planning Services (DDPS).
• Designed OSD in environments with up to 15,000 seats and managed Internet-based Client Management
• Setup USMT and configured XML files for Inclusions and exclusions of user data/profile migrations
• Designed the project plan and detailed How-To for an upgrade to SCCM for global clients.
• Technically highly experienced with software distribution using Microsoft SCCM to Windows 7,8,10, citrix and App-v end points.
• Upgrading and maintaining all the tools and infrastructure necessary to provide the above services Created Transforms (MST) to the given vendor MSI’s using Tuner and Orca.
• Extensive worked with Registry, Security/Permissions & folder structures of different versions of OS.
• Used SCCM 2012 for deploying packages to end-user machines in production environment.
• Worked on VM ware Workstation to test the packages and related tasks for package building.

Confidential

Application Packaging Engineer

Responsibilities:

• Preparing Packaging Workstations with clean Windows XP2 operating System.
• Configuring XP2 workstations as per client requirements.
• Create .MSI applications (Windows Installer setups) using Wise Packaging Studio 6.x/7. x.
• Created Packages using SVS 2.1 (Software Virtualization Agent)
• Worked on Wise Packaging Studio (Setup Capture) to take the snapshot of the pre-install and post-install and capture the changes. Compatibility Testing and Remediated Applications using ACT 5.5.
• Mitigated Compatibility issues applying SHIMS and used Windows XP mode.
• Automated processes with Power Shell scripts and Implement solutions to enhance service and task execution.
• Creating Custom Actions in .MSI packages using VB/Wise scripting.
• Converting WSI packages to MSI and redistributing them to different repositories
• Testing .MSI packages in a locked-down environment.
• Automated processes with Power Shell scripts and Implement solutions to enhance service and task execution. Sequenced medium to complex Applications using Microsoft APP-V 4.6.
• Used SCCM 2007 to Advertise Applications on Lab Machines.
• Interacted with Users/Application contacts for Application Packaging/Distribution support for the implemented packages.
• Worked with Admin Studio 2010 to repackage various applications and build MSI packages and Transforms (MST) and Patches (MSP).
• Performing one of testing and integrated testing of applications to ensure the functionality of application before distribution.
• Created VB scripts and Power Shell Scripts and Created Transforms (MST) Using Tuner, Orca.
• Used third party tools like FileMon, RegMon, Install Analyzer, Windiff etc. to observe application behavior and as part of troubleshooting process.
• Used third party tools like Setacl’s to give Permissions to registry, to make the Application work in Lockdown environment.