SUMMARY

I am experienced in the Information Technology Industry as a Release Manager/Coordinator, Configuration Analyst,Programmer Analyst,Network Engineer, Incident and Problem Management and Change Management Analyst. I present a diverse comprehensive background in computer operations and production and application support. I am competent with Iterative and incremental development, Waterfall and Agile development and Best Practice methodologies and continuous delivery of working software. This includes but not limited to: system utilization, project management and customer service. Detailed oriented with excellent problem solving abilities, customer service and communication skills.

TECHNICAL COMPETENCIES

Programming Knowledge: SQL, HTML, C , ASP.NET

Databases: MS Access, MS SQL Server, Sybase

Networks/Telecommunications: TCP/IP, VPN, VM Ware, VoIP

Platforms/Operating Systems: Windows NT/2000/XP/7 UNIX, MS Exchange 2003, MS Server2003, Red Hat Linux

Other Applications/Tools: Autosys, MS Office, MS Visio, MS Project, Remedy 7.5, ClearCase 7.1, ClearQuest, Weblogic, Subversion, Jenkins, Puppet, Maven, Thunderhead

PROFESSIONAL EXPERIENCE

Confidential

Release Manager/ Consultant

• Well versed in multiple styles of Release Change Management processes
• Provide Release services for SDLC Waterfall and Agile
• Managing all aspects of the end to end release and providing management with reports on release progress
• Identified new tools and technologies to develop release streams and builds Jenkins and SVN administrator
• Utilized various tools ex: Puppet, Jenkins, SVN to assist with managing our infrastructure and configuration changes Leveraged these tools to automate repeated tasks and allow for quicker deploys
• Created implementation plans and communicated changes with release delivery dates/times as needed.
• Assisted with test environment shakeout and readiness tracked defect resolution and testing progress.
• Escalated and troubleshoot defects/issues with partner teams business analysts, testing teams, DBAs, etc. .
• Maintains active engagement with the direct report teams, providing oversight and guidance on application software releases across the enterprise.
• Serves as a liaison between various teams to promote timely delivery of working software to PROD environments
• Captures lessons learned during development and release activities for retrospective / post-mortem analysis reflects on how to become more effective and adjust accordingly .

Confidential

System administrator

Responsible for overseeing the production support team. Managing and staffing, defining roles and assignments for team members.Execute the review of business requirements, testing and implementation into various environments.

• Supported Tier 0-4 applications 24/7 which included managing company-wide outages across teams
• Coordinatedand supportedoperational and development changes to enhance capabilities to degraded applications for Single Family.
• Engaged and Managed Vendor efforts as they are related to production issues
• Responded to user/business request on investigating and determining root causes to production issues and analyzedthe financial impacts of upstream/downstream applications.
• Established new escalation process to be more sufficient with communication between all stalk holders
• Prepared weekly/daily reports and metrics for Incident involvement and resolution for companywide audience.
• Coordinated and conducted quarterly exercises to meet Business Continuity and Disaster Recovery requirements through Fail over testing, Resource and Functional testing.

Confidential

Application Support Associate Incident and Problem Manager

Assumed ownership of significant outages pertaining to our tier 0 applications ex: Safe Application . Provided impact assessment and Incident/Problem Management communication to all stakeholders:through the established SLA.Contributed to all required Post Incident Review sessions. Participated and drove root cause analysis for substantial outages. Supplied Internal Practices with accurate and timely data for weekly and monthly reports

• Provided production support for financial applications through research and coordination of application/configuration and networking
• Router/switch issues, device/hardware failure, configuration/coding issues, researching processes/autosys job failures.
• Enhanced and developed new processes which resulted in anincrease of customer satisfaction.
• Service Level Agreements SLA : Implemented new policies for critical applicationsto decrease financial impacts for the company.

Business Technology Associate

Participated in an 18-month IT Rotation Program, working in three critical IT positions for six months each

Programmer Analyst

Provided development support on the Selling System application:Recoded radio button for First Time Home Buyer project.Reviewedbusiness requirements, test cases/scenariosand verified the results within the lower environments UAT and Testing . Conducted and executed data corrections within databases Sybase .

• Provided L3 support for the business area requiring development support on applications
• Assisted with the design and development of a database access to help with reporting for the business area.
• Increased proficiency within the various applications: CTT, ClearQuest and Remedy 7.5

Production Support Analyst

Managed production applications ex: Workout Prospector II, Loss Mitigation Work Station business processes throughincident response engagement within 15 minutes. Certified Remedy Asset application profiles and Data Security Reports: through the Remedy Tool 7.5.

• Transitioned application execution and Production Solution Services PSS for assigned applications.
• Built, developed, and maintained relationships with internal customers.
• Supported Tier 0-4 applications 24/7

Release/Change Management Analyst

Monitored and executed the controls for applications: Lotus Notes, Novell, and Tripwire. Supported the team with TCM Technology Change Management automation priorities list

• Built a database access to automate evidence for Tripwire and Remedy reconciliation to eliminate manual steps.
• Generated control-based reports on the status of unauthorized changes for platforms UNIX, Windows
• Modified current scriptsusing Perl, to enhance control related executions and reporting.

Confidential

System administrator

Maintained DLS functionality: through monitoring and educating clients. Supported the users with administrative assistance: through password changes and course selections.

• Assisted with developing new website KSU design to improve user friendliness HTML .
• Wrote proposals for purchasing software/hardware and adjustments to policies/procedure based on needs
• Supported the campus LAN with regard to any Desktop OS Windows XP , applications and software/hardware issues: responded to campus requests pertaining to installation or configuration of client software

Confidential

Jr Network Engineer

Enhanced equipment maintenance by troubleshooting applications and server to switch connections andprovided end-user training to internal and external customers.

• Providedtechnical andhardwaresupport through researching, repairing, testing, maintenance of networking devices Cisco routers and switches and rebuilding servers Windows 2000 and 2003 to support the network infrastructure. Provided software support through configuring, updating and installing new packages.
• Aided with the design/coordination of new architecture for the sever room 10 racks and 42 physical IBM servers .
• Generated reports for senior network analysis and forecasting that helped plan future upgrades and proactively look at trends to prevent recurring issues.