Professional Summary:

More than 10 years of experience starting as a Helpdesk representative, moving along to Onsite Support Technician, Windows System Administrator Sr. with Systems Engineercapabilities. Mentoring experience as well as hands-on in technical and administrative purposesusing VMware and Hyper-V technologies for virtualization and cloud solutions.Highly motivated professional to learn new skills and interested in new technologies.

• In depth experience customizing and deploying MS Windows Operating Systems using Microsoft Deployment Toolkit 2010 andSystem Center Configuration Manager.
• Strongexperience Installing, Configuring, Managing, Troubleshooting and maintenance of ESX Servers using command line shell and Web Access on HP Servers as well as using iLOand KVMs.Expertise in designing and implementation of ESXservers 3.5, 5.0 and 5.1 and vCenter Servers 4.0/4.1 from scratch. Experience Deploying and Administrating VMware View 5.1 Infrastructure.
• Strong Experience in deploying roles for different users, resource pools according to the teams' requirements and setup for vMotion, VMware HA, Fault Tolerance, DRS, Host profiles, Templates and Automation.
• Strong Experience in Physical to Virtual P2V and Virtual to Virtual V2V conversions by using VMware Converter and Microsoft Virtual Machine Converter.
• Experience updating ESX servers, vCenter servers manually and using VMwarevCenter Update Manager. Extensive experience in working with the vMotion and Storage vMotion technology.
• Strong Experience in vNetwork,concepts Virtual Switches and switch and Storage concepts like SAN, iSCSI, NAS.
• Good Experience troubleshooting VDI and using View Administrator, View Client.
• Extensive experience in building Windows based servers 2003/2008/2012 and managingActive Directory Users, groups, FSMOroles, GPO, RBAC setup , LDAP services, ADRAP review and RMADFE Quest Software deployment.
• Configuration of Domain Naming Server DNS , Dynamic Host Configuration Protocol DHCP , DHCP Failover,Internet Information Service IIS 6.0/7.0 , Windows Deployment Services WDS , and other roles and features within Windows Server 2008/2012.
• Great experience with Windows Server 2003 migration and coordination with legacy software and hardware.
• Deep Knowledge creating PowerShell Scripting to execute several changes or to report information about the environment change DNS forwarders, Time Synchronization, GPO creation, Internet connectivity tests
• Extensive experience reengineering WSUS Updates deployment and troubleshoot several possible conflicting issues to decrease missing updates in Windows Server devices.
• Experience Configuring and Troubleshooting Exchange 2010 and Office 365 as well as its roles.
• Basic knowledge on third party tools like Symantec Net Backup 6.5,NetApp plugin for vSphere.
• Good Experience deploying and managing Microsoft Office SharePoint 2007 and SharePoint 2010.
• Experience with AWS and Windows Azure for public cloud deployments.
• Knowledge using System Center Orchestrator System Center Service Manager as well as System Center Operations Manager
• Extensive experience with performance reports and log analysis.

Technical Skills:

High End Servers HP BL 460c, G3, G5,G7 DL 380 and 580servers.

Virtualization VMware ESX 3.0/3.5 and ESXi5.0/5.1, vSphere 4.0,View Manager 4.0, vMotion, vCenter Converter, VCB, HA DRS, Citrix Presentation Servers, Hyper-V, System Center 2012 VMM

Windows Server Windows2000/2003/2008/2012,Active Directory DomainServices ADDS , RODC, DNS, DHCP, BranchCache, IIS, FTP, File and Print Sharing, Clustering, FSMO

Operating System MS-Dos, Windows 98,NT, XP, Vista, 7, 8, Windows 2000, Windows Server 2003,2008, 2008 R2, 2012, 2012 R2.

SAN Storage FC SAN, iSCSI, NAS,NetApp

Monitoring tools BMC, HP Systems Insight Manager, IP Monitor, System Center Operations Manager

Backups Veritas Netbackup, Windows Server Backup, NetApp Backup

Deployment tools Microsoft Deployment Toolkit 2010/2012, System Center Configuration Manager, Symantec Ghost, DISM, Altiris.

Professional Experience

Confidential

System Administrator Senior

• Work as team lead for contractors in the Security Absolutes project. This included the creation of new domain controllers that will adhere to the newest Technical Security Standards.
• Other tasks on the Security Absolutes project included AD Hardening, building a test environment, Password Setting Object PSO , console inventory, User rights analysis, Administrative account review, ePO upgrades, network ACL and internet blocking.
• Install, setup and configure of Domain Controllers running with Windows Server 2012 for either new servers or in-Place upgrade from Windows server 2008 R2.
• Migrated WSUS database for one of the regions as well as another SQL Database Server without any reported issue.
• Worked fixing DHCP and DNS update issues that appeared on the migrations.
• Created a custom Windows Server 2012 GUI and core Images to deploy with the latest patches as part of the unattended setup using Microsoft Deployment Toolkit MDT .
• Managed to create a testing environment for new GPOs, scripts MS security updates and changes that would be deployed to Domain Controllers.
• Hardening Domain Controllers on new regional nodes following a revised documented process that I updated for faster AD performance.
• Generated several PowerShell scripts to run queries against Active Directory forest like: Domain Controllers information, Windows Member Servers information, DNS Logging settings, Internet or network connections and ports, Domain Admins users and change within each week, as well as to edit Security Groups with new users, GPO automation, DNS forwarding and automatic installations.
• Setup scans and designed the appropriate remediation steps for QualysGuard reports.
• Worked closely with the Security Team to get compliance on the reported workstations.
• Analyzed and Implemented GPOs for AD Hardening project. All settings were verified and tested before deployment in production.
• Implemented GPOs to fix software installation as well as ePO 4.8 Agent deployment. Led team effort to migrate all domain controllers agent from 4.6 to 4.8 in all EA Corporate supported domains.
• Worked with the Change Management team to use the internal tool and submit request for changes for either GPO deployment, Domain Controller changes or anything that will be deployed in production.
• Followed ADRAP recommendations for Active Directory Remediation.
• Help to organize RBAC setup for Active Directory with native tools
• Helped to secure and fix Active Directory issues like Domain Controllers best practices, DHCP, roles separation, Active Directory Replication and others.
• Worked on Recovery Manager for Active Directory Forest Edition RMADFE implementation within the Domain Controllers and worked in the Forest project plan design.
• Fixed several Journal Wrap errors and Token Size issues in legacy systems.
• Redesigned WSUS Infrastructure for Windows Member Servers and Domain Controllers. Reduced from 850 missing patches to 0 in two months after the new infrastructure was released to production.
• Worked on the 2003 EOL migration and upgrade project with the application owners and developers for a smoother transition using MAP Toolkit and other Microsoft migration tools.

Environment:VMwarevSphere 5.1,Windows Server 2012 Hyper-V, QualysGuard, Windows server 2003/2008/2012/2012 R2, DNS, WINS, DHCP, FSMO roles, ADRAP, Powershell, RMADFE, WSUS, System Center.

Confidential

System Administrator Senior

• From physical server racking, SAN fiber connections to installation and Setup of ESXi 5.1 hosts as well as the corresponding Virtual Machines guests for production and test environments.
• Setup for new production servers involving RAID configuration, VMware Tools installation, Service Packs, Security Updates, Domain join, WSUS, NBU installation, ePO management, iLO setup and other
• Monthly Windows Updates deployment using WSUS in a two days schedule to serve East and West divisions.
• Regular Administration of an environment comprising of 90 ESXi Servers 5.1 in vSphere 5.1 with 1490VM's across 2 Datacenters.
• Experience in Configuration and Installation of ESXi Servers 5.1 using normal GUI Installation with ILO.
• Knowledge of VMware Update Manager and manual Upgrade to ESX servers, creating baselines and pushing the patches for the ESX servers. Updated 24 ESXi servers from 5.0 to 5.1 manually.
• Used Power CLI on ESXi server administration to fix descriptor file for delta disks, relocating VMDKs and restoring VMs to vSphere.
• Experience on ESXi, vSphere Troubleshooting, Host Profiles, vDistributed Switches, HA, DRS, vMotion, Storage vMotion, FT, Resource pools, vCenter Permissions, Snapshots, Disk expansions, Templates.
• Mentored three coworkersto reduce deployment times by creating templates with Quickprep and cloning, P2V, migrating between ESXi servers in the cluster, fixing ESXi issues, CPU, BSODs.
• Knowledge in using SQL Server 2008 Cluster for vCenter server.
• Experience in P2V and V2V process for Windows Environments using VMware vCenter Converter.
• Configuring vSwitches for Port groups, NIC Teaming, Traffic shaping, Load Balancing VLAN tagging, Failover and Security Policies on the vNetworks and Basic Knowledge of Network I/O Control.
• Experience in storage provisioning process with NetApp, zoning, volume and LUN creation.
• Working Knowledge of VMware View 5.1, deployed virtual desktops using View Composer, and linked clones in a infrastructure Comprising of 1100 Desktops.
• Performed Regular backups on Virtual Machines using NetApp LUN backups.
• Performed monitoring the VMware Environment using HP System Insight Manager, BMC and managed HP Asset Manager to keep track of the inventory.
• Knowledge in provisioning in Windows 2003/2008
• Installation of different applications or features like FTP, IIS, SQL Server, Oracle, Java, Business Objects, OpenSSH setup, VeriSign certificates amongst all internal software.
• High observance of specific time resolutions for Critical, High and Standard incidents using Remedy for Tickets, Incidents,Change Call management and Work Requests. Provided root cause analysis for any single production stop issue.
• Part of the Windows System Administration on-call rotation with close communication with Off-shore team at India. Had several locations around the US with key communication with POCs.
• Accomplished Microsoft Office SharePoint Server 2007 to SharePoint Server 2010 installation, configuration, support and migration from one domain to another and from one old product to a new one.
• Started to work with the messaging team for the Lync 2010 migration and Exchange 2010 management with the new users and roles assigned to this team.
• Migrated from Windows Server 2003 to Windows Server 2008 R2 by either an in-place upgrade or creating a brand new server to replace the old one.
• Administration, management, troubleshooting on the Microsoft Activation Status, clustering, and consolidated control by deploying SCCM 2012 solution for Update Management and OS Deployment for Windows Server 2008.

Environment:VMwarevSphere 5.1,VMwareinfrastructure 5.0,vCenter Sever, VMware View 5.1, vCenter Update Manager,vCenter Converter, Windows server 2003/2008, DNS, WINS, DHCP, Citrix Presentation Server 4.6, Citrix XenApp 6.5, SharePoint 2010.

Confidential

Systems/Software Engineer

• Built and Customized Windows Corporate Images as well as modification from the ones sent by customers.
• Developed, tested and deployed different Windows based Images Windows XP, Windows Vista, Windows 7 and Windows Server 2008
• Worked with specific features like: Advanced Bios Settings, Auto-recovery Solutions, hardware and location selection, unattended sequences and others.
• Deployed customized images using Symantec Ghost, Microsoft ImageX, DISM, OPK and WAIK.
• ManagedSysprep with the corresponding answer files for lite-touch and zero-touch implementations.
• Developed Automated Sequences and Deployment shares with Microsoft Deployment Toolkit, System Center Configuration Manager and HP proprietary PRISM.
• Decreased response time to factory problems by assessing and providing RCA to all the team in order to increase the overall performance.
• Worked with different world wide groups located at US, China, France, Czech Republic, Brazil and Mexico with the corresponding time frames and incident handling.
• Generated installation scripts for third party hardware integration.
• Developed PowerShell scripts for initial setup and VBS with WMI to allow hardware specific configuration.
• Reduced factory stop ship issues times by training and developing test criteria to be implemented prior to delivering the image.
• Prepared training documentation as well as delivering the training to less experienced coworkers in Windows 7 Image development, deployment and troubleshooting MDT, BSOD, and Scripting .
• Improved Generic Images creation within the test environment by setting an automatic server to resolve software output depending on hardware input Black Box and DPS .
• Mentored the early shift team in both, technical questions regarding image modification, creation and setup as well as process improvements for factory deployment.
• Increased EMEA customer satisfaction by providing in time root cause analysis.
• As part of the startup team for Guadalajara CIS implementation I was involved in setting up a high standard for the new service by working closely with our Program Managers to ensure quality in deliverables
• Managed and troubleshoot Windows Server 2003 SQL servers for blob replication and deployment.
• ISO and process creation for DVD Recovery functions.
• Developed Hard Drive Recovery Solutions with Windows PE and also with HP proprietary software.
• Created Windows PE environments for specific customers to replace incorrect image files in the Recovery Partitions.
• Managed status with OEM and customer provided licenses for optimal compliance.

Environment: Microsoft Deployment Toolkit, Sysprep, Symantec GHOST, System Center Configuration Manager, System Center Virtual Machine Manager, DISM and OEM image deployment tools.

Confidential

Windows Server Administrator

• Platforms include VMware ESX 3.0 and 3.5, as well as standalone Windows Server 2003. Test/Dev. and Production environments consist 70 Intel-based servers, with approx. 30 VMware-based.
• Regular Administration for Windows 2000, Windows Server 2003 and Windows Server 2008
• Remote support for Active Directory tasks, follow up on folder permissions with groups and structure.
• Creation of DNS entries and troubleshooting, support on DHCP and FTP.
• Hardening from zero for new production servers including RAID configuration, services removal, service packs, patches, IIS, Oracle, Citrix, drive remap, Recovery Console etc.
• Installation, setup and creation of Virtual Machines guests on VmWare ESX 3.0 and ESX 3.5 and VmWare Server 2.0.
• Able to do different tasks within ESX like clone, copy, vMotion in the clusters, CPU, etc.
• Major virtual deployment to test before moving all production servers to a new Alpharetta corporate office. P2V of approximately 50 physical Windows Server 2003 servers utilizing VMware Converter and to HP Servers, while ensuring computing, memory, and disk usage are within the limits.
• Installation and setup on Citrix Presentation Server 4.0, troubleshoot service, test and publish new application with needed requirements.
• Quick issue troubleshooting and prompt resolution in order to meet required SLAs.
• Worked with root causes workflows to avoid any reoccurring incident as well as informed to the customer for all Windows based outages.
• Server additional installation per Change Request for client specific applications. Creation of Requirement Documents for changes and some internal projects as well as negotiation with the client in order to get approval for them.
• Follow up with stakeholders regarding project progress and update project plan.
• Level 3 support at US client location for 4 months setting up new physical servers HP and DELL and the environment for creating new virtual machines from the same.
• Provided 24x7 support with the responsibility for all the Windows Team with the client including offshore India .
• Partnership with different vendors and different client groups in order to succeed with the scheduled changes unix team, database team, financial team, communication and security team and others .
• Performed bare metal restore using Veritas NetBackup as well as file level recovery.
• Analyzed several servers using Microsoft Performance Monitor and Systernal Process Explorer to identify used ports, CPU usage, memory, and other relevant data to troubleshoot specific issues.
• Managed WSUS to deliver monthly security updates to TEST and Development Servers two months ahead to releasing to production ones.
• Modification and/or creation of DNS and/or WINS records for every required host.
• Managed DHCP server to allow different subnets in the wireless range.
• Setup of HP System Insight Manager and IP Monitor for monitoring and troubleshooting servers.
• Configured iLO for all production servers to minimize physical interaction in the datacenter.
• Setup a daily report to check the overall server performance and failure prevention.

Environment: VMware infrastructure 3.5,vCenter Sever 2.5, vCenter Converter, Windows server 2003/2008, DNS, IIS, DHCP, Citrix Presentation server 4.0, Veritas NetBackup, HP System Insight Manager.

Confidential

Onsite Support Engineer

• Onsite and remote support on different company locations.
• Networking troubleshoot on Internet Infonavit, Sofoles, Tramitanet, etc Intranet, local applications Microsoft Office, EnKontrol, Windows XP, Server 2003, Windows Vista, Citrix and VMware , printers, MS Exchange, voicemails, and all network interfaces within the buildings.
• Worked with the BYOD program by enabling and setting personal handheld devices for the sales representatives iPhone, Blackberry, N95, N97, E71, E75 and others as well as setup VoIP environment to work from outside the intranet.
• Managed and monitored BrightStorARCServe Backups for incremental tasks on weekends and full backups on a monthly basis.
• Performed all IT monitoring within the business units in Mexico Ciudad Juarez, Chihuahua, Guadalajara, Monterrey, Saltillo, Torre n, Hermosillo, Tijuana and Mexicali .
• Negotiated with different suppliers to get the best quality product for each new sales point.
• Created and implemented a virtual test environment to apply QA software using VMware Server 2.0
• Monitoring and reporting Citrix server's performance using Citrix Resource Management
• Managing user accounts, networking and connectivity for Citrix Metaframe connectivity.
• Installation, configuration, maintenance and troubleshooting of Citrix ICA Clients on Windows XP and Windows Vista machines.
• Patching and security, group policy management.
• Followed ITIL process by handling tickets and change request using the internal Helpdesk tracking system.
• Installed Windows XP and Windows Vista in several workstations so started with the Microsoft Deployment Toolkit solution for corporate OS images with both Symantec Ghost and Microsoft WAIK.

Environment: Windows XP/2003/Vista, Citrix Metaframe3.0, Citrix Resource Management Service, Citrix Load Balance Service, Citrix ICA Client, VMware Server 2.0, VoIP, Structured Cabling, MDT and WAIK.

Confidential

System Administrator

• Delivered service desk support to US clients as first contact.
• Fix and/or report any problem within computers environment.
• Software, Hardware and network troubleshooting.
• Knowledge on MS Outlook and MS Excel environment.
• Support to Windows NT, 2000, Server 2003, and XP, Lotus Notes, Citrix, SAP, EDSNET, IMS, IM and others.
• Troubleshoot on UNIX HP environments.
• Able to work on time to meet SLAs.
• Managed Service Center tickets for incident and problem management, research solutions and document procedures.
• On night shift for more than 1 year and part of the first employee batch opening the service in Mexico.
• During the night shift most of the support was to factories located in China and EMEA.
• Later was promoted to Level 2 remote assistance for Software installation and specific support and training on dedicated applications.
• Active Directory management for all US client side, local setup for users in order to jump thru http and ftp needs.
• Managed VMware Server 2.0 to reproduce different kind of errors on users' computers.
• Maintenance, fix and detect network and non-network related incidents.
• Cisco wireless configuration and VPN related services.
• Documented all new issues to upload on a Knowledgebase dedicated server.
• Outlined requirements for new System Administrators for effective training and support.
• Lead a team of 20 local system administrators and trained other 6 in Brazil for South America customer.
• Provided 24x7 support with VPN, laptop and pager.
• Troubleshooting Active Directory replication problems.
• Creating standard process for group policy deployment
• Active Directory users and groups management. Remote administration of servers
• Group Policies administration based on user and computer policies.