SUMMARY:

• To obtain a challenging, growth oriented position performing a network engineer role in a large enterprise environment committed to exceeding SLA expectations. The mix of technical skill and focus on result driven customer satisfaction I possess will make me succeed in this position.
• Outstanding s include Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate Wireless (CCNA Wireless), Cisco Certified Network Associate Security (CCNA Security), Cisco Certified Network Professional (CCNP), and Cisco Certified Design Professional (CCDP)
• Proven track record solving IP network issues in timely and cost efficient manner while maintaining client Service Level Agreements up - time.
• Exceptional experience working in fast-paced, deadline-oriented environments..
• Adept at building strong business relationships with both clients and coworkers.
• Possess excellent interpersonal, organizational, and communication skills.

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineering Team Lead

Responsibilities:

• Supervised a team of 5 in a 24x7x365 environment.Served as a point of contact for network issue escalations.
• Performed pre and post migration planning for The Home Depot and for Dell in an enterprise level environment.
• Executed changeovers and performed post cutover analysis according to company standards.

Confidential

Network Engineering Team Lead

Responsibilities:

• Supervised a team of 14 in a 24x7x365 environment.
• Served as a point of contact for network issue escalations.
• Provided network support for eBay corporate offices globally in an environment that includes Cisco, Juniper and Arista equipment.
• Provided troubleshooting for BGP and OSPF routing protocols.
• Designed an in-house checklist/program for new hires during the onboarding process as well as perform ongoing mentoring for existing staff.

Confidential

Senior Network Engineer

Responsibilities:

• Member of third tier escalations group that works to resolve complex issues.Configured and maintained Cisco 5400/4500/3750 platforms in IOS and CAT OS.
• Worked to resolve network latency using Wireshark to do packet analysis.
• Performed a building IDF upgrade converting Cisco 50 stack design.

Confidential

Senior Network Engineer

Responsibilities:

• Executed substation upgrades of Cisco hardware and software to comply with NERC standards.Performed administrative tasks/support or Aruba 6000 controller.
• Created predictive site surveys using Aruba Airwave to determine new AP deployment.
• Participated in a ticket queue rotation for Tier 2/3 issues using Service Desk.
• Supported and provided troubleshooting for an EIGRP routed to the edge network.

Confidential

Senior Network Engineer

Responsibilities:

• Worked with a team to perform a transition of Hilton Hotel Worldwide properties under the managed services care of IBM over to Dell.Collaborated with a global team in a 100% remote setting utilizing technologies including Skype and WebEx.
• Designed configurations and cut sheets to reflect changes including SNMP, Access Control Lists, TACACS+ and logging.
• Contacted and performed troubleshooting with Hilton Hotel Worldwide employees during transition and post-transition in regards to network connectivity issues.

Confidential

Senior Network Engineer

Responsibilities:

• Provide network design and support for a multi-vendor environment including Cisco, HP and Dell routers and switches.Manage and maintain a wireless network using Cisco 5508 wireless controller.
• Make adjustments to firewall rules via command line and ASDM for Cisco ASA 5505, 5525 and 5545.
• Configure and maintain alerting for the network using Solarwinds Orion.

Confidential

Network Administrator

Responsibilities:

• Provide network support for two data centers and 24 clinics in the Houston metro area in a mixed vendor environment utilizing Cisco and Brocade equipment.Determine placement, provision, configure and monitor wireless APs using Aruba Airwave and Controller.
• Domain creation, DHCP configuration/planning and DNS managment with Infoblox -1050 Appliance.
• Port and flow troubleshooting utilizing StealthWatch and Infoblox PortIQ.
• Managed IP transition project to convert existing devices on a clinic wide basis to a new subnet in order to streamline routing.

Confidential

Network Engineer

Responsibilities:

• Assessed wireless connectivity needs for remote offices and provisioned Aruba Wireless Access Points (WAP) and Controllers.Configured Cisco voice gateways (VG202/204) to provide for analog connectivity. Associated voice gateways with Cisco Unified Communications Manager (Call Manager).
• Created part lists and bill of materials (BOM) for remote site retrofits. Build configurations and applied them. Coordinated installation of the networks via a remote resource. Tested and documented results.
• Deployed Cisco 6500/3750/3560 platforms in an enterprise environment.

Confidential

Network Operations Center Engineer

Responsibilities:

• Performed network monitoring support to intranet, extranet, and internet connectivity using Managed Objects by Novell.Utilized NetQoS Management Console to determine network baselines and ascertain device and interface stability.
• Participated in group tech lines spanning multiple areas of the business to work collaboratively to resolve outages and quality of service issues.
• Made configuration changes to Cisco Catalyst 6500/4900/3750/2900 and Juniper 2750 platforms via Remedy as a change control management system.
• Updated and maintained network documentation including Visio diagrams to reflect current changes.

Confidential

Data Center Network Engineer

Responsibilities:

• Performed integrated testing on pre-production devices to verify failover operation in regards to routing (HSRP) and switching (Spanning Tree Protocol).Created, designed and allocated IP space including DHCP ranges using Cisco AM tool.
• Maintained DNS address records including A-name and C-name s.
• Input and monitor host management, auto configuration, and alert services utilizing Cisco EMAN tool.
• Monitored incoming tickets using Remedy and prioritized them dependent upon urgency and severity within SLA guild lines.
• Configured trunk tunnel connectivity between Cisco Nexus using NX-OS and UCS blade servers using the GUI interface.
• Deployed, configured and performed troubleshooting procedures in a retrofitted network design that includes Cisco Nexus 7000, 5000, and 2000 platforms. Created VCP’s and VRF’s for the deployment. Used Cisco FabricPath to eliminate the need for STP for the new deployment.
• Used a combination of internal processes and hands on work to train new engineers onsite and remotely.

Confidential

Global Network Operations Engineer

Responsibilities:

• Designed, configured and implemented a network IDF refresh project that spanned several facilities across two campuses.Configured and conducted troubleshooting on Cisco switches and routers including 6500, 3700 and 2900 series in both Native and CatOS CLI.
• Supervised a cable team of eight that was responsible for the rack and stack of distribution and access layer switches.
• Verified connectivity and link redundancy with HSRP related issues.
• Created and resolved both change and trouble tickets using Remedy within SLA guild lines.
• Documented the existing infrastructure and topology with Microsoft Visio using corporate standards.
• Coordinated IDF refresh project implementation with internal clients and work groups.

Confidential

Data Center Support Technician

Responsibilities:

• Provided network support in a data center environment consisting of over 900 routers and switches consisting of Cisco (6500 series) and HP Procurve (5400 and 3500 series) devices.Performed troubleshooting of vlan and spanning-tree issue in a multilayer switch environment.
• Created, modified and maintained access-control lists to control network traffic.
• Resolved routing issues involving OSPF and EIGRP.
• Development and maintenance of network documentation using Microsoft Visio.
• Monitored and supported network using HP Open View in a 24/7/365 on-call setting.

Confidential

Network Operations Center Specialist

Responsibilities:

• Performed network support to end user business clients within SLA guidelines while escalating per company internal procedures.Utilized ticket tracking programs Remedy, Clarity and RightNow to monitor client case history.
• Configured new and replacement Cisco, Netopia and Fortinet routers using templates customized with end user specifications.
• Resolved network connectivity issues working with cable/DSL providers by initiating on-site service calls. Monitor and follow up of service calls maintaining quality of service standards.
• Trained new employees on company policy and procedures in regards to network monitoring.
• Utilized the helpdesk system to document symptoms and status information