SUMMARY:

• In - depth experience in operations support and meeting the business expectations for projects pertaining to azure cloud (paas and iaas) infrastructure .
• Dedicated Software Support Engineer & Network Support Administrator possessing a wide range of expertise in implementing technology - based solutions to address complex information requirements.
• Possess excellent interpersonal and communication skills with extensive experience and excellent customer service skills.
• Implementation, Maintenance & Administration of the infrastructure of Windows server 2008/2012/2016, Active Directory, DNS, DHCP.
• Administered and configured websites using IIS version 8.5, 8.0 and 7.5.
• Major role includes providing solutions, Implementation, configuration and troubleshooting of LAN, WAN and network, developing and maintaining technical solutions.
• Monitoring the Azure Environment using SCOM 2012 R2.
• Comprehensive understanding of Active Directory, DNS, Authority and good hands on experience with all the other tech technologies directly or indirectly related to Active Directory.
• Involved in managing multiples domains in active directory integrated organization.
• Troubleshooting various modem related queries, physical parts of all types of modems and routers. Solving problems related to computer hardware components.
• Advanced understanding of the Unix operating system, specializing in Linux and Solaris platforms, as well as programming languages such as PERL, Java, SQL, and shell scripting languages.
• Linux System Administration skills on RedHat and Windows Server System Administration.
• Experience in formatting, partitioning of disks and dealing with file systems extensively in Redhat Enterprise Linux.
• Efficiency in installing, configuring and implementing the RAID Technologies.
• In-depth experience in Unix/Linux Systems Installation, Configuration, Implementation, performance Tuning, Maintenance, Security Setup, Support & Trouble-shooting.
• Efficiency in installing, configuring and implementing the RAID Technologies.
• Advanced ability of building and configuring Desktop Computers and Laptops, hardware troubleshooting.
• A solid understanding of networking fundamentals and security.
• Ability to maintain a reliable and methodical approach to support and documentation.
• Results-oriented team play er interacting easily with technical and non-technical staff.

TECHNICAL SKILLS:

Operating System: Windows Server 2003/2008/2012, RHEL 5.4/5.5, UNIX, Sun Solaris 8.0/10.0

Language/Technology: Microsoft.Net Framework 2.0, 3.5,4.0,4.5

GUI: Visual Studio 2008/2010/2013/2015, Crystal Report 2008

RDBMS: MS SQL Server 2005/2008/2014

Integration Tool: MOSS 2007, WSS 3.0.

Desktop Tool: Microsoft Office 2007/2010

Web Programming: ASP.Net, C#, VB.Net, JavaScript, XML

Web Design: Macromedia Dreamweaver 8

Scripting Language: C, C++, C#, VB.Net, VB 6.0, Shell Scripting, PERL, PowerShell

PROFESSIONAL EXPERIENCE:

Confidential

Azure Cloud Support Engineer (PAAS and IAAS)Responsibilities:

• Providing operations support and meeting the business requirements expectations for projects pertaining to geico's azure cloud (paas and iaas) infrastructure with all project teams and client services groups for deployment and hosting the environment.
• Serving as an sme for cloud subscription management and handover to the application teams.
• Being a part of DevOps Team, working closely with Operation Support (SOD) Teams to provide healthy and compliant with all corporate regulations environments to Application Development Teams.
• Providing Support, Guidance and Implementation in respect to Azure Provisioning and Application Deployment Automation for IAAS and PAAS.
• Maintain Geico's Azure Cloud Infrastructure with Optimal Configuration from both technical and budgetary perspectives.
• Support the infrastructure to enable strategic and effective use of tools by using the optimal configurations.
• Providing support on Build Release management using TFS and deploying to cloud services.
• Providing operations support involving management, application insight, Resource Groups, IP Management, Networking, Cloud Service, Redis Cache and BLOB storage account.
• Work with Security team for verifying connectivity within the workload subscriptions and also between other on-prem domains and Azure cloud.
• Created PowerShell scripts for automating Audit process in regards to storage, DNS and IP address quota limits for workload subscriptions.
• Used Azure PowerShell (ASM and ARM) to find out the servers provisioned via Azure portal ; for auditing groups added in local administrator and the OU groups in which the server resides on the domain. Also verified the status of the patches installed for compliance.
• Created several SQL scripts as part of bug fixes to provide immediate solutions for some of the common issues.
• Created SQL Stored procedure for automating data on boarding to the catalog.
• Troubleshoot azure related issues pertaining to quota management, networking, load balancer and provisioning issues using Azure PowerShell.
• Created Azure runbook Automation using PowerShell to automate QC checks on IAAS machines.

Confidential

Sr. Site Reliability Engineer/System Engineer III

Responsibilities:

• Automation and continuous improvement of maintenance tasks (Power Shell and Visual Basic scripting).
• Troubleshooting and monitoring of physical and virtual servers (MS VMM Manager and SCOM).
• FTP jobs creation and administration of GEICO FTP solution (based on MS BizTalk and scripting).
• Verification and implementation of web load balanced servers and firewall rules for hardened network.
• Performance Analysis and improvement based on logs including IIS, Performance Counters, Event Logs and Application Logs including Network Statistics.
• Created scripts using PowerShell for verifying the healthcheck of several applications.
• Serving as an SME for key application and supporting Coherence, RTView and AppFabric.
• Supported the planned upgrade of Biztalk 2006 to Biztalk 2010.
• Worked on PowerShell script to automate the reboot of host instances on Biztalk 2006, required during deployments
• Worked Powershell Script for installing IIS, WinRM setup and verifying expired/installing certs on the server.
• Working with operations team to keep the virtual web servers healthy; responsible to provide uptime reports.
• Documented every updates, upgrade procedures or changes applied to the system and/or network for future use on as a part of change management process
• Monitoring the CPU performance using Perfmon, ProcessMon, filemon and Task Manger.
• Support OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
• Maintain operational, configuration, or other procedures.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Experience in working with F5 (Big - IP) for Hardware Load Balancing.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Provide 24X7 on-call support to maintain all Servers up and running in Production environment
• Working Closely with Development team to build out Highly Available dynamic Virtual Public/Private Cloud
• Solutions allowing the dev team to be flexible and solution customer needs quickly, both from an application and an infrastructure stand point.

Confidential

System Engineer

Responsibilities:

• Performing application deployment/installation and troubleshooting for Windows 2000/2003/2008, Red Hat Linux 5.4/5.5 and Sun Solaris 8.0/10.0 based products in both QA and production environments.
• Provide support to the application deployment and release processes, and provide first - line, incident response coverage and triage of services, systems and applications
• Coordinated promotion of product releases through the various development and production environments using versions to identify, record and track all application components
• Install, configure and manage WebSphere Application Server, WebSphere Commerce ServerandJBoss
• Running the change meeting and representing the group changes in all the meetings with the authority to accept or reject the changes if the conditions were not satisfied.
• Supporting the tickets assigned through IT Service Management (ITSM) based on ITIL best Support areas of Incident, Problem, Change, Release, Configuration Management and Service Desk.
• Responsible for 7x24 technical support for any QA or Production issue and Weekend coverage for changes
• Actively worked on the Perl script for automation of the script, by getting the data from the script and loading it on the database.
• Managing the source code from the development organization including receiving, compiling, and securing source so it can be tracked and so that applications are reproducible
• Worked on the upgrade of the script which is required to get the data from the source code to the server.
• Managed the source control software (PVCS) by adding the auditing and journaling option the various database, user access and license.
• Co-ordinate with Middle ware team in installation, configuration and troubleshoot issues with WebSphere Application Server and Apache/Tomcat server on Linux
• Worked on upgrading the Solaris server from version 8.0 to 10.0
• Actively participated on the load balancer setup in the team.
• Managed users and groups in the Windows 2000/2003 server and Unix environment on SunSolaris 8.0
• Administered and configured websites using IIS version 7.0 and 6.0
• Managing the disk space and troubleshooting the alerts caused due to the patches/upgrade.
• Developed and troubleshoot deployment scripts using Perl
• Created batch scripts for auto back up of Log files and Performance logs from QA and PROD servers to the log server which was available for the developers to troubleshoot the application.
• Worked on installing the patches/upgrades on the windows 2008 R2 (64 bit) / Windows bit) server.
• Worked on the ANT script, and updated the script for getting the mail after any deployment has been completed.
• Worked on the Automation of the nightly backup on the SQL Server by running the Batch file.
• Actively participated in the Microsoft BizTalk Upgrade from .
• Worked closely with various team, by solving the server space issues, permission issues and troubleshooting their Production deployment issues.
• Worked closely with different teams and helped in performing the successful data center migration and DR data center migration.

Confidential

Linux Administrator and Support Analyst

Responsibilities:

• Involved in installing and configuring operating system Red hat Enterprise Linux in Production, QA and test environments on standalone IBM servers and IBM Blade Center Hardware
• Configured Kick start for RHEL 5.3/5.4 to perform image installation through network and Configured EXT3 File Systems
• Worked with Red hat Linux tools like RPM to install packages and patches for Red hat Linux Server and managed virtualized OS
• Experience in deploying packages, installing script files, adding users and groups, creating logical volume.
• Worked in a team on different level of RAID configuration.
• Administered Linux servers for several functions including managing Web Sphere, Apache/Tomcat server, Oracle database and build firewalls in both development and production
• Creating and managing user accounts and groups and their permissions and creating files and directories permission as Fastbolt's standard
• Installed/Configured/Maintained/Administrated the network servers DNS, NFS, SYSLOG and application servers Apache, WebSphere, and Samba server
• Created korn shell scripts to automate cron jobs and system maintenance. Scheduled cron jobs for job automation
• Modifying user s password policies, group policy, UID and GID assignment policies
• Monitored the performance of the system using top,sar, ps, prstat, vmstat, netstat, iostat and cpuinfo to check the CPU utilization, bottlenecks of I/O devices, memory usage and network traffic
• To troubleshoot network connectivity used ping, netstat, Arp, dig, ifconfig, and trace route commands. To login to the remote system using sudo,putty and telnet. To transfer files across the systems on the network used ftp and scp commands
• Administrated server consolidation program through use of VMware ESX server and VMware VirtualCenter. I followed the strategy document and administrated the environment. The environment has 1 ESX host and 4 - 5 virtual machines production environment. I have worked with the performance monitoring processes and improved disaster recovery processes to utilize virtualization benefits.
• Mirrored root disks on all the servers by using Linux volume manager.
• Making the Redhat Linux computer a part of a Microsoft based network with SAMBA, Configuring file and directory sharing, Printing to samba server and Managing samba users.
• Troubleshoot Red hat Linux Servers with different rescue methods for password recovery, boot loader problems, missing boot files etc.
• Installation and configuration of Oracle (11g).
• Investigated and analyzed problems in the Red Hat enterprise Linux system administration support structure, and provided written reports and recommendations to system administration staff and senior management.
• Windows Administration:
• Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group.
• Assisted in troubleshooting user problems relating to Operating System issues (Windows XP, Vista, and Windows 7), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
• Assisted in troubleshooting user problems relating to Operating System issues (Windows XP, Vista, and Windows 7), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
• Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies
• Successfully engineered VPN solution for Windows 2008 server
• Managed the active directory, and provided the specific permission for each user.
• Worked on the daily back-up strategy, for each user s computer for their Emails and documents.
• Documented technical incidents and solutions in detail. Examples would be problem/cause/solution and root cause/incident prevention documents.
• Managed the network printers and provided the customer based support to the users
• Managed the Web Conference, which was used to train the people of the other branches and the weekly budget meetings, using the WebEx.
• Software Development:
• Analyzed and processed the client requirements for the development of VMI software; Liaise with clients to clarify requirements; responsible for developing, Testing and maintenance of the software and worked as a part of the development team.
• Configured the VMI application on Intermec Pocket PC 2003 device.
• Created the Cab File solution, to be deployed remotely on the Intermec Pocket PC
• Worked on the Pocket PC upgrade from .
• Developed application using ASP.NET Web Forms for server process and user interface and using C# .NET classes.
• Developed Data Access layer using ADO.NET and ASP.NET.
• Server side controls like Data Grids and other UI components were used to display data
• Responsible for designing and developing Reports in Crystal Reports for .NET.

Confidential

Web Developer

Responsibilities:

• Worked on the Dreamweaver and the comersus software for uploading the auctions and sending out the newsletter using e - flash.
• Modifying the images using the Adobe Photoshop CS3 and Microsoft picture manager
• Created the Value Expo Auction site using Classic ASP, Javascript and My Sql
• Implemented the shopping cart module for the website confidetial and also customized the site using HTML and CSS

Confidential - Manhattan, NY

Web Developer

Responsibilities:

• Creating and modifying the WebPages
• Created Several T - Sql queries for scheduling data backup.
• Used Dreamweaver for Creating several web pages
• Used Adobe Photoshop for creating the images.
• Designed GUI and user interface using Custom Controls, Web Controls, Win Forms, HTML and CSS.
• Worked with development teams investigating and correcting software bugs and deficiencies based on the testing results.
• Created and Generated System test scripts for different test scenarios covering all aspects of project functionality.
• Implement the structure of the whole webpage.
• Designed and developed the interface for the module using ASP.NET
• Designed and developed the business layer and the database access layer for the module using VB.NET.
• Extensively wrote stored procedures to perform select insert operations on the SQL Server 2000 database.
• Performed integration testing of the module with other modules.
• Developed a search functionality to dynamically generate T - SQL code to execute complex query.
• Worked with Visual Studio 6.0, VB 6.0, SQL Server 2000, Excel VBA, and user-defined controls.