Network Engineer - Tier II support Analyst Resume Houston, TX - Hire IT People

SUMMARY:

IT engineer with experience in networking and systems for more than 10 years, 5 years in project management and 5 years in technical support.
Network Administration firewalls implementation and troubleshooting (Cisco, Sophos, SonicWall, Watchgard)
LAN, WAN, and wireless networks (deployment, configuration, and troubleshooting)
Cisco switches and routers (installing, configuring, and maintenance)
Network security management and controls
VPN and remote resource management
Network Monitoring tools
Windows Server administration (2012)
Active directory and Microsoft exchange administration
IP telephony implementation and maintenance
Office 365 administration
Windows (7,10) administration
System support administrator
Call center support engineering Tier II

PROFESSIONAL EXPERIENCE:

Network Engineer - Tier II support Analyst

Confidential, Houston, TX

Responsibilities:

System and Network Administration
Network support (Switches, Routers, Firewalls)
Systems support (Windows server )
Network and system implementation
Troubleshooting for systems and networks including user support for systems and applications.
Implemented firewalls and network configurations for 200 hotels all round United States
Support server systems for more than 400 hotels (team work)
Support for systems and applications for more than 6000 users (team work)
Support the network and support equipment for 400 hotels

Network Administrator

Confidential, Houston, TX

Responsibilities:

Installed, and maintained LAN and WAN networks
Optimized network performance and throughput
Installed and configured routers, and switches supporting wired and wireless networks
Analyzed existing network configuration and assessed areas of risk and vulnerability
Created thorough documentation and maintenance plans
Enhanced wireless security protocols
Educated users and other stakeholders on network security risks and detection methods
Monitored network performance and performed required testing, and troubleshooting

Network Administrator

Confidential

Responsibilities:

Managed computer network supporting 400+ employees
Provided customer-centric support and timely resolution of incidents
In charge of all aspects of system and network administration and maintenance
Deployed network equipment upgrades, and fiber-optic infrastructure
Designed and deployed VoIP system in multi stage process
Deployed and configured network equipment (Cisco, NEC, Huwaei)
Installed, configured and maintained Microsoft Windows-based servers (Dell, HP), including Exchange, Active Directory, and Outlook environment configuration and maintenance
Managed offsite maintenance and remote troubleshooting with different levels of technical support
Installed, configured, and provided troubleshooting for Windows and OS X based machines
Hardware and software maintenance for PCs (laptops, desktops, and MAC systems)

Network Administrator

Confidential

Responsibilities:

Provided highest quality network and systems support for 700+ employees
Supervised the service and maintenance of all the network equipment (Cisco, HP, and MikroTik)
Reduced the number of network failures by 63%
Optimized the design of the network to ensure reliability and cost-efficiency

Network Administrator / IT Analyst

Confidential

Responsibilities:

Provided technical support and network maintenance for 800+ users
Managed hardware and software for workstations, servers, routers and switches
Supervised network technical support personnel and organized software programs
Configured offsite users to work virtually
Managed network equipment, including Cisco routers, switches, firewalls, and wireless routers and access points