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Network Administrator Resume

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SUMMARY:

  • I am seeking an opportunity that will allow me to share my extensive knowledge of collaboration, voip, wireless, routing, switching, and firewalls. To help customers optimize their networks for better performance while keeping expenditures to a minimum. My extensive experience will benefit any team of engineers and teach them troubleshooting techniques that will improve customer engagements.
  • Over 20 years of IT experience. I have a background in client/server support and Confidential CUCM, CUCME, CUE, CUC, IMP, Jabber, Collaboration, UCCX, Finesse, and UCS. I have a Legacy PBX background with Nortel MICS, CICS, BCM 50, Avaya IP Office, 3CX, and Adtran Netvanta 7100. Wireless experience includes Confidential Aironet, Meraki, Aruba, Aerohive, Xirrus and Ubiquiti. Switching experience includes Confidential, Meraki, HP, Adtran, and Avaya switching; core, distribution, and access. Hypervisor experience with VMware Vsphere and Vcenter clients. Firewall experience with Confidential ASA, Fortinet, Meraki MX, Calyptix, Palo Alto and Sophos including SSL and IPSEC VPN.

PROFESSIONAL EXPERIENCE:

Network Administrator

Confidential

Responsibilities:

  • Created users in the appropriate Partitions and Calling Search Spaces
  • Created Dial - Peers for inbound and outbound on Confidential Voice Gateways at 34 locations.
  • Configured CUBE and ACLs on voice gateways for security.
  • Added Verizon SIP trunks at 3 main sites and ported 800 and 900 DIDs numbers from AT&T
  • Configured Translation Patterns for all 800 numbers
  • Added functionality such as Call Pickup Groups and Remote Profiles
  • Resolved issues with One way audio
  • Configured voicemails for user and huntgroups
  • Utilized Unified Call Studio to determine issues with Call Options related to the queues.
  • Reconfigured ports on switches to use a native voice vlan instead of being set to dynamic.
  • Performed upgrade of Confidential Call Manager and Unity Connection from 10.5 to 12.5
  • Implemented some QOS to resolve latency issues affecting call quality.
  • Eliminated multiple dial peers from old configurations.
  • Added users to the PGusers group and associated their devices to allow them to login into Finesse.
  • Configured agents in PCCE by adding them to the appropriate Queue. Configured Confidential IPC to allow them to login to their queues from home

Network Administrator

Confidential

Responsibilities:

  • F5 Load Balancer configuration and maintenance; added iApp for automated backups to a SMB/CIFS share repository.
  • Fortigate and Fortimanager Administration for firewalls in the US and Canada,
  • VMware Vcenter Administration adding virtualized resources to each node. Moved VMs between hosts.
  • Solarwinds Network Performance Monitor- Monitored all network nodes in the US and Canada. Performed OID walks from MIBs to refine interface reporting. Added SNMP Community String to all devices.
  • Restricted access to all network nodes by implementing a Trusted Hosts List in compliance with CSC 11.2 standards.
  • Utilized SPLUNK to find blocks on service ports or confirm traffic allowance for applications.
  • Added RADIUS capabilities to each node to authenticate with Windows NPS server.
  • Reconfigured each network node to prioritize RADIUS authentication method primarily, with local authentication secondary.
  • Solarwinds Network Configuration Manager (Kiwi)- configured reporting of configuration changes via email using LDAP Service Accounts.
  • SolarwindsIPAM Administration - Added every subnet of our /16 to IPAM and developed IP Address Request Form.
  • Monitored all vCenter hosts on Dell M1000E chassis, HP Core Switching, and Distribution/Access Switching.
  • Monitored all Meraki APs in the US, Canada, and India using the Meraki Dashboard and Solarwinds API.
  • Updated Visio designs for network documentation.
  • Submitted proposals to upgrade switches on the network
  • Worked with vendors to obtain additional discounts prior to purchase
  • Tested Proof of Concept hardware from various vendors
  • Performed on Solarwinds functionality to the team
  • Configured a lab environment for vetting new candidates with firewall, switching, and webserver.
  • Interviewed potential candidates.
  • Performed Moves, Adds, Changes for sites in Canada utilizing Confidential Call Manager and Unity Connection.

Senior Network Engineer

Confidential

Responsibilities:

  • Accomplished tickets in the queue for moves,adds,changes in CUCM,Unity Connection,IMP, CME, CUE, and our hosted Freedom Pipe solution. Deployed phones related to projects.
  • Configured BluIP SIP trunks to authenticate to BE6k appliances or SIP phones using an authentication string on the phones.
  • Configured agents in UCCX by adding them to the appropriate CSQ and skillset. Set the agents up with extension mobility and the appropriate Call Search Space so that live calls can be monitored in Finesse by their Supervisor.
  • Setup users and agents for Call Recording using Call Replay
  • Upgraded and configured and implemented Business Edition 6000 for clients
  • Implemented Meraki MX64/MX84/MX65W firewalls and Z1/Z3 Teleworker appliances
  • Configured Meraki Wireless Access Points via the dashboard by disabling Mesh, Adding SSIDs and Vlans, and adjusting application controls.
  • Setup IPSEC VPN and IKE connections using Confidential ASAs, Meraki MX Mesh, and Fortinet between sites
  • Configured PIM and GRE tunnels for Informacast Paging
  • Configured AXIS Camera Station Servers and the application to allow recordings to be reviewed from Apple devices
  • Performed wireless site surveys to resolve issues with authentication and wireless signal propagation.
  • Configured SD WAN using Meraki and Fortinet Firewalls.
  • Installed Avaya IP Office V2 PBX units and deployed phones
  • Interfaced Nortel CS1000 with Avaya IP Office to fully utilize existing Avaya IP 1220 phones and convert them to SIP
  • Developed Bill of Materials, Visio Design, and a Scope of Work for projects
  • Registered Confidential Deals to maximize promotion discounts and worked with Confidential AM to achieve additional discounts.
  • Acted as a liaison with our largest clients. Worked with project management teams to review milestones and objectives necessary to accomplish migrations to Confidential Unified Call Manager 10.5 from older Confidential and legacy systems.
  • Accomplished tickets in the queue for moves,adds,changes in CUCM,Unity Connection,IMP, CME, CUE, and our hosted Coredial solution.
  • Traveled to sites in other states for circuit turnups and phone implementations.
  • Configured IPSEC VPNs for clients via ASDM to allow for SIP and SCCP connections back to their colocation sites where CUCM,Unity Connection, and UCCX were hosted.
  • Configured Confidential Jabber and Attendant Console for clients with Anyconnect clients software on Iphone and Android devices.
  • Configured and deployed Meraki solutions for wireless and security such as Z1, MX firewalls, MS switches and MR32/33/34 APs.
  • Added QOS to interfaces to optimize WFQ for better voice/video quality.

Network Engineer

Confidential

Responsibilities:

  • Performed presales assessments for clients in Georgia
  • Created Bills of Material for proposed product offerings
  • Wrote Scopes of Work to outline the deliverables of each project
  • Created network designs using Visio
  • Performed network discoveries using Netformx and Solarwinds LAN Scanner
  • Implemented switching, routing, and firewalls for Colleges and Public Schools
  • Performed implementations and post site surveys of wireless deployments using Xirrus and Meraki.
  • Implemented security camera networks such as ONSSI, Pelco DSSRV using Pelco, Samsung, and Panasonic.
  • Reviewed milestone billing for current projects
  • Organized engineering resources to bring projects to fruition
  • Reported project status to PMO once a week
  • Assisted engineering with submitting Change Orders to clients when applicable
  • Attended quality reviews to help Confidential remain in ISO compliance with CIE’s and CAR’s.
  • Met with clients to achieve order acceptance and sign off for Non-PMO projects.
  • Acted as liaison to resolve outstanding issues with major accounts such as San Diego County Bar Association,

Solutions Architect

Confidential

Responsibilities:

  • Provided presales support for projects and managed service offerings.
  • Created Bill of Materials in Netformx, Visio Design, and wrote Scope of Work for each opportunity.
  • Determined project hours and reviewed them with Project Managers prior to project commencement.
  • Performed technical review and discovery of client environments.
  • Presented proposals to clients on site.
  • Updated sales staff on the latest Confidential and HP sales promotions prior to deal registration.
  • Registered deals on the Confidential Commerce Workspace and negotiated additional discounts with Confidential account managers.
  • Designed hosted VMware solutions with VMware 4.1 and 5 utilizing Vcenter and Vcenter Heartbeat.
  • Calculated IOPS for hosted environments in our colocations located in Roswell and Powder Springs, GA.

Technical Enablement Engineer

Confidential

Responsibilities:

  • Lead pre-sales engagement process for business partners specifically focused on Confidential ’s Unified
  • Communications Data and VoIP product portfolios as well as Wireless LAN, IP Security, Storage, and Surveillance products.
  • Performed product suite demonstrations to help close new business, respond to RFPs/RFIs, guide partners through co-developed ‘Steps-to-Success’ procedures designed to enable successful deployments.
  • Performed post-sales site surveys and network assessments to ensure compliance with required feature sets.
  • Provided network design documentation, staging plans, and rollout schedules.
  • Performed hands-on staging, configuration, and support subsequent on-site solution deployments.
  • Assisted end-user and provide completed installation reports in compliance with partner report card assessments.
  • Performed Webex demos of the Small Business Product Portfolio for a nationwide audience.

Solutions Engineer

Confidential

Responsibilities:

  • Developed sales proposals for VOIP solutions in 53 countries. Specified all hardware and circuits needed to accomplish origination and termination to call centers around the world.
  • Negotiated contracts with global carriers to add 45 Mbps MPLS, International Toll free, UIFN, DDI, and DID service to our collocation sites in Costa Rica, Jamaica, Atlanta, UK, Capetown S.A., and Johannesburg S.A.
  • Managed projects to install and reconfigure all collocation sites and build out new sites in Atlanta and the NAP of Americas in Miami.
  • Performed inter-op testing with all new carrier additions. Amended context in sip.conf on Asterisk boxes to match codecs that the carrier could provide. Tested for quality and latency.
  • Configured dial-peers and translation-rules on Confidential gateways to route numbers to the appropriate gateways worldwide.
  • Configured VMs for our hosted Asterisk 1.6.2 solution.
  • Created professional service agreements for maintenance on customer premise equipment.
  • Monitored Solarwinds for latencies in the collocation sites in South Africa.
  • Certified as a Patton Smartnode Specialist in Gaithersburg, MD.

Wimax Technician

Confidential

Responsibilities:

  • Built and maintained 53 of the 458 sites in Atlanta.
  • Performed spectrum analysis and site surveys on each tower and uploaded performance reports.
  • Performed “punchwalks” to verify completion and compliance of cell tower crew work for final sign off.
  • Acted as Sales Engineer for the Atlanta General Manager, Mark Braddock. Presented the “Clear” alternative to several businesses as well as the Sandy Springs Police Department
  • Certified to climb cell towers and performed downtilts on TMobile Amplifiers.(TMUs)

Associate Engineer

Confidential

Responsibilities:

  • Installed Polycom phones and administered FreePBX and Switchvox Asterisk installations.
  • Used “MAN” commands and “VI” to amend scripts and configurations for devices attached to the servers.
  • Setup inbound routes, IVR’s, Follow-me, Time Conditions, and moves/adds/changes for users.
  • Installed fiber to connect Metro E and configured wireless microwave bridges.
  • Configured VLANS and routed traffic via Confidential switches and a 6509 around the Life University Campus to service 450 phones.
  • Contributed to the build out of two cabinets at our hosting sites located at 1033 Jefferson and 56 Marietta, also known as TelX.
  • Installed Foundry voice routers.

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