IT Specialist, Reservist Resume Atlanta, GA. - Hire IT People

SUMMARY:

A results - oriented Systems Analyst with extensive expertise in determining customer needs, creating designs and systems development, formulating research-based software, system recommendations, and all phases of the SDLC
Experience working in a multi-national organization with global implications that includes understanding different currencies, cultures, and languages
Extensive experience working on Administration, Financial and Oil and Gas Accounting systems using COBOL in a batch and online environment
Strengths in establishing and nurturing strong relationships with customers, providing timely answers, support, and technical solutions to their needs and related questions
Extensive customer and liaison service experience
Experienced computer programmer (Mainframe)
Excellent leadership skills
Extensive IT hardware and software experience (International and Domestic)

TECHNICAL SKILLS:

Mainframes: IBM360, IBM390, IBM z/OS and Major Subsystems

Operating Systems: Windows, macOS

Software: MSWord, Excel, PowerPoint, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA.

IT Specialist, Reservist

Responsibilities:

Install, monitor, and maintain IT and Telecom infrastructure for Wired and wireless networks.
Setup and configure IT devices while deployed to a disaster.
Setup basic laptop configuration, setup and configure iPhones and iPads.
Desktop Support understanding current practices and procedures for common issues in the disaster field, understanding basic laptop configuration, imaging Process, cache credentials, and installing necessary software.
End User Support / Customer Service providing effective methods for customers challenges.

Confidential, Marietta, GA

Technology and Special Administrator

Responsibilities:

Responsible for telecommunication, internet, and software systems.
Organized and managed participation and courts for various leagues, school team, and special events. Trained new employees on daily tennis center operations, computer systems and software.
Managed Front Desk.

Confidential, Marietta, GA.

Business Analyst

Responsibilities:

Developed Doctor Office Software and Patient Portal.
Worked closely with customers and team members to analyze, design, and document systems requirements.
Created workflows of the business / system processes.

Confidential, Marietta, GA.

Senior Technology Consultant

Responsibilities:

Worked with Telarus as a sales agent offering voice, data, and integrated services to small and medium size businesses.
Telecom Subject Matter Expert for customers, installing and facilitating telecom and data networks.
Provided customer support and liaison service between my customers and the telecommunication carriers, particularly when issues would arise, such as outages and billing disputes.
Trained and supported customers concerning the workings of their telecommunications and networking systems.
Worked with Na Hoku as a Telecommunications Consultant, they have 70 store locations in the U.S. and their headquarters is in Hawaii.
Delivered on-time installation for 10 of Na Hoku store moves and technical infrastructure nation-wide.
Managed various customer’s including Na Hoku’s telecommunication outages, and infrastructure upgrades for their stores nation-wide.
Worked with numerous Allstate Insurance branches in the Atlanta metropolitan area. Managed their telecommunication, Internet, VOIP administration, outages, and infrastructure upgrades.
Saved money and generated income by creating synergies between technology vendors and customers.
Worked in a multi-national organization with global implications that includes understanding different currencies, cultures, and languages
Established strong relationships with customers, providing timely answers, support, and technical solutions to their needs and related questions
Developed and maintained administration and financial systems using COBOL/PL1 in a batch and online environment.
Worked closely with customers, Analyzed, designed, and documented systems requirements.
Created workflows of the business / system processes.
Implemented and maintained production systems.
Worked with customer to develop rules and requirements for creating an effective system for their business needs.
Provided testing and other activities related to the successful implementation of the system and maintenance enhancements for the ongoing system life cycle.

Confidential

PROGRAMMER/ANALYST

Responsibilities:

Developed and maintained Oil and Gas accounting systems using COBOL in a batch and online environment.
Analyzed customers’ requirements to build effective systems.
Worked with customer to develop rules and requirements for creating an effective system for their business needs.
Created workflows of the business / system processes.

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It Specialist, Reservist Resume

Atlanta, Ga

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