PROFESSIONAL SUMMARY:

• Solid technical professional with over 5 years’ experience in leadership and computer security seeking to add value to an organization as a Security Engineer. Reputation for utilizing innovative approaches while maintaining efficiency in problem solving; while also leading cross - functional teams in a fast-paced environment. Strong communication and analytical skills, positive result driven, detail orientated and able to work under stressful conditions and within allotted times to meet deadlines.
• Leadership: Supervisory
• Installation of Fiber Optics Cables / CAT5
• Blueprints & Schematics
• Reports Management
• Quality Assurance/Control
• Research & Tracking
• Install Software/ Hardware
• Nessus (Tenable)
• Nexpose - Rapid7
• ForcePoint (Websense) Web Content Filtering
• Service Now
• Customer Service Focused
• Internet Protocol
• Help Desk
• Troubleshooting
• Policy & Procedures
• Employee Evaluations
• Fault Isolation
• System Imaging
• Microsoft Exchange Admin
• Venafi Administrator
• Bomgar Representative Console
• Information Security
• Router Networking
• WAN (Wireless Access Network)
• Testing, Diagnostic & Inspections
• Inventory Control
• Process Improvements
• Network Protocols
• Knowledge of Python Scripting
• Windows XP, 7, 8.1 & 10
• Knowledge of Dell Computers
• Active Directory
• Venafi Trust Protection Platform
• McAfee ePolicy Orchestrator
• PowerShell
• Vulnerability Management

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, Texas

Field Services Technician

Responsibilities:

• Performs customer network fiber installs and upgrades via network architect designs.
• Troubleshoots fiber outages, cuts, and splices using Exfo FTB-1 equipment and NetBlazer software.
• Manages general contracted field service personnel who perform outside plant (OSP) and internet service provider (ISP) installations, maintenance, and repair.
• Conducts site audits to verify the accuracy of workbooks and available equipment for upcoming projects.
• Utilizes various Cisco and Ciena commands to apply base configs to hubs, switches, and routers for external use by the FiberLight Network Operations Center (NOC).
• Assisted in the conversion of over 25 Verizon microwave sites to fiber optic cabling within the Central Texas market.

Confidential, Dallas, Texas

Security Engineer, L2 (Contractor)

• Communicates with customers via Jabber, phone call, or email to determine a root cause to issues concerning their specific incidents or tasks that are submitted via Service Now ticketing system.
• Generates SSH keys for operator and robotic accounts via Venafi Aperture.
• Tracks and reports systems that are not reporting into McAfee within 30 days.
• Troubleshoots SSH keys by using various UNIX commands and CHEF recipes by means of a PuTTY interface to determine issues within various UNIX and Solaris servers.
• Supports internal Confidential employees, contractors, and third-party vendors ability to access websites by searching for SSL issues / errors, and URL access issues within Forcepoint (Websense) Content Gateway Manager.
• Assists fellow L3 with software patching / upgrades on Forcepoint (Websense) Web Content Filtering software as needed.
• Submits FIM Report to McAfee for file examination.
• Manages SSL server s via Venafi Aperture and Vedadmin.
• Perform migrations for external certs to new internal PKI CAs
• Ongoing discovery, manage, and rotate process
• Manage Venafi and Aperture CMS portals, guide users on how to request certs and manage policies in VED admin
• Created monthly Informational Change Request for vulnerability scanning and PCI compliance of Southwestern Airlines workstations and servers.
• Worked with Subject Matter Expert (SME) to improve Nexpose scanning process; while taking ownership of technology.
• Discussed and assigned scan schedule to other team members to ensure that all days are covered during the scanning window.
• Communicated successfully across multiple technologies and departments to find a root cause to issues concerning incidents that are submitted to Service Now ticketing system.
• Fulfilled various requests to change owners and remove users from Active Directory groups.
• Assist user with McAfee Policy exemptions requests.
• Utilize Websense software to monitor email traffic to ensure that no sensitive information such as social security numbers or credit card information is sent via email communication.
• Created rules / policies within Websense Content Filtering software to filter out company identified language and alert security team of action.
• Monitors and scans Websense data logs for high / unusual traffic.

Confidential

Systems Security Engineer (Tier II)

Responsibilities:

• Conducts audits of Dept. of Veteran Affairs (VA) computers for security weaknesses using Nessus Software.
• Uses government verified remote desktop software to manually push patches of security vulnerabilities that are discovered by Team Lead.
• Operates software to digitally push Microsoft Knowledge Based (KB) article patches to over 400+ machines at once via a Batch File script.
• Verifies the installation of all security patches from list of machines as directed by Team Lead.
• Uses dBat to install VA verified software on systems to bring them to baseline.
• Troubleshoots failed update/ patch installations by using Microsoft TechNet to come up with fixes and solutions to installation problems.
• Leads audits on individual systems using VA specified Tool Kit software to ensure all systems are within the Dept. of Veteran Affairs standards.
• Conducts extensive research to find a verified solution if Microsoft Knowledge Based article patches cannot be applied to a set of machines.
• Created process documentation to help fellow team members in their troubleshooting efforts.

Confidential, Fort Worth, Texas

Systems Administrator

Responsibilities:

• Setup and installed Samsung VOIP phones in an office environment.
• Installed over 300 ft. of new CAT5 cable for new office building start up.
• Inspects laptops for physical damage from field use.
• Installed Windows 7 operating system (OS) on over 200 Dell Laptops (currently upgrading to Windows 10).
• Used Sys Prep to preconfigure out-of-box experience on HDDs.
• Set-up and installed office printers using the latest Windows drivers and troubleshooting techniques.
• Used Bomgar Representative Console to remote into customer computers to help troubleshoot and resolve issues.
• Uses Fresh Desk trouble ticketing system to track and solve IT related issues.
• Uses Exchange Management Console to create and delete emails and distribution groups.
• Uses Wasp Barcode Technology to track and manage all computers within the organization.
• Navigates through Active Directory (AD) to add/ remove users from the Domain server.
• Converts Windows 7 laptops to Windows 10 using Windows installation software.

Confidential

Section Head (Contractor)

Responsibilities:

• Monitored daily repair of electronic circuit boards of over 8 technicians.
• Created spreadsheets matrix’s using Microsoft Excel for tracking daily production and yield of subordinate personnel.
• Tracked inbound and outbound products using enterprise systems such as ETOS to determine daily priorities.
• Reviewed customer needs and ensured that all technicians understood the daily objective.
• Established a tracking system to monitor defective inventory that has moved onto the production/ repair floor.
• Tracked sections parts and balanced them off production / loss report.

Confidential

Production Team Lead

Responsibilities:

• Supervised the production and assembly of cell phones and electronic components and ensure that 18 direct labor contractors adhere to all policies set forth by the client.
• Conducted quality inspections to ensure accurate assembly of product and all lines are within 5S standards.
• Prepares shipping labels and checks for product accuracy according to FedEx standards.
• Ensured all direct labor personnel adhered to the Electronic Work Instructions that the company established
• Responsible for the daily output quality and the overall quality of the products.
• Properly instructed and trained 5 subordinate soldiers that came from Advanced Individual (AIT) on how to perform their military occupational specialty within the Electronic Equipment Maintenance Shop.
• Used a working knowledge of Excel spreadsheets to keep accountability of shop stock and inventory for the Radio Communications section.
• Supervised and mentored over 10 soldiers within the Communications and Electronics section.
• Concluded final inspections on all equipment and ensured they were following Quality Assurance/ Control, and operating procedure standards.
• Wrote over 50 performance/ event-oriented counseling’s for 8 subordinate soldiers.
• Properly built and tested Fiber Optic cables using Corning Crimp and Hot Melt methods in accordance to 3M standards. Trained 3 subordinates in the use and utilization of the Standard Army Maintenance System (SAMS-1E).
• Assisted in establishing the Non-classified Internet Protocol (IP) Router Network (NIPRNET) LAN and upgraded the connectivity of the Supply Security System for Logistics Department (S-4) operations.
• Terminated, tested, and secured 24 lines of fiber optic cable more than 24,000 feet.
• Adjusted, aligned, and replaced defective components and boards. Performed bench equipment tests to verify operability of repaired equipment and used computer automated diagnostic tests to isolate faults within equipment.
• Assisted in establishing a standard operating procedure for Production Control, Quality Assurance/ Control, and shop operations within the Communications and Electronics shop.
• Inspected and determined the serviceability and proper disposal procedures of over 1,000 pieces of COMSEC equipment for 4 battalions in support of Operation Clean Sweep, during Operation Iraqi Freedom 09-10. Utilized leadership abilities to supervise and mentor 8 subordinate soldiers of the Clean Sweep Team (Mobile) who were given the responsibility to inspect and determine the serviceability of COMSEC equipment for supported units with the theater of operations.
• Supervised the operation and proper use of Test, Measurement, and Diagnostic Equipment (TMDE).
• Ensured all equipment was within QA/QC standards before returning to customer. Controlled and accounted for Communication Security/ Controlled Cryptographic Items within the repair facility.
• Performed daily / quarterly inventories on all essential and non-essential equipment. Used spreadsheets to keep proper accountability on all shop and bench stock parts.
• Logged all maintenance activity in accordance with The Army Maintenance Management System.
• Instructed over 100 personnel on the proper use of Single Channel Ground Airborne Radio Systems (SINCGARS), AN/CYZ-10 Data Transfer Device, and other related equipment before their units deployed in support of Operation Iraqi / Enduring Freedom.
• Planned and resourced all unit level events. Developed and implemented a Physical Fitness program for overweight and Army Physical Fitness Test failures and ensured that the soldiers were actively involved in the program daily.
• Ensured 100 % of the company qualified on assigned weapons, and all personnel received Combat Lifesaver .