Networking Resume Profile Enola, PA - Hire IT People

Objective

Seeking a position as an Applications Support Specialist in the IT industry utilizing proven abilities in supporting Barcode Zebra Printers , DataPass VisiTrak , QIMS, SAP Basis, TrackWise, and WinSPC.

Professional Skills

Networking

Diagnose network security integrity, troubleshoot hardware/software server configuration, and repair/replace defective components when necessary
Perform data backups, data recovery, and system imaging for servers and other networked devices
Maintain and administrate network configurations, desktop environments, system hardware/software, and applications

PC Technician

Perform in-depth diagnostics, troubleshoot hardware/software configurations, and repair devices as necessary
Maintain networked peripherals, such as printers, storage drives, hardware firewalls, and VoIP phone systems
Monitor system performance and provide recommendations for hardware/software upgrades

Programming

Personal experience hosting websites with Apache Server
Intermediate understanding of HTML, XHTML, CSS, and Python scripting languages
Write, design, and edit web page content, such as graphic design and page layout

Relevant Work Experience

Confidential

Manufacturing Applications Support Specialist

Provide on-call support for the Manufacturing Applications Service Delivery Optimization team
Knowledge of Barcode Zebra Printers , DataPass VisiTrak , QIMS, TrackWise, and WinSPC
Respond to CRM tickets for all applications previously specified and create JIRA tasks for each CRM ticket
Manage TrackWise WebAdmin and all DEV, TST, and PRD sites for all thirteen plant locations
Troubleshoot QIMS macro for Excel , release timed out Telnet sessions for VMUs, and repair Zebra Printers
Utilize DameWare Remote Control to connect to servers, VMUs, computers, and netweight machines

Confidential

Application Analyst

Provide on-call support for the SAP Basis team
Knowledge of SAP Logon GUI , SAP Netweaver, SQLPlus Oracle , PuTTY Unix , MS Access, Control-M, SQL Server Management Studio, CRM, JIRA, and Hershey's MyAccess
Monitor the SAP Basis Help Inbox and the Database Admin Help Inbox for daily notifications from DEV, PRD, TST, and Sandbox servers
Process transports for all non-automated PRD systems
Respond to acknowledgements/errors in Spotlight on SQL Server
Create accounts, alter user, grant role, and other functions in SQLPlus

Confidential

Deployment Technician

Deployment Technician for the Hershey HConnect deployment of Windows 7
Image laptops and desktops via bootable flash drives or PXE boot
Archive data from legacy assets to a NAS drive
Migrate data from legacy computer to new computers, utilizing custom migration scripts syncronizing with Remedy
Verify legacy and new assets are assigned in Remedy and HCATv6.2 asset tracking on SharePoint
Create daily performance reports and manage reports on SharePoint
Maintain daily logistics report for legacy and new assets
Hold training sessions Expo for Hershey clients explaining the changes in Office 2013 and Windows 7
Provide desktop support for user's hardware/software

Confidential

Freelance IT Consultant

Experience with installation and maintaining all of the following platforms: Windows XP, Server 2003, Windows Vista, Server 2008, Windows 7, Windows 8, Mac OS X, Ubuntu, Redhat
Perform PC hardware/software installations, upgrades, and repairs including Netbooks, Laptops, and Desktops
Data Recovery and Backup services utilizing Acronis 2012/2013
On-site consultation, repairs, and tutoring services for all Windows platforms, Mac OS X, Ubuntu, and Redhat
Install and configure network devices: Printers, TVs, Blu-ray, Gaming Consoles, Wireless Routers and Wireless Access Points

Confidential

Help Desk Analyst

Provide Help Desk support for the Labor and Industry Department, of the state of Pennsylvania
Provide Help Desk support for the International Monetary Fund
Created Help Desk tickets using Remedy
Troubleshoot Telnet sessions IMS, Mainframe , PC related issues, and Network related issues
Assist client with computer hardware/software related issues via LogMeIn Pro and Rescue

Confidential1

Geek Squad CIA

Perform quick diagnostics to find viruses, defective hardware, and/or software corruption
Repair and/or upgrade system software, hardware, and applications as necessary
Installation of motherboards, graphics cards, memory, hard drives, processors, LCD screens, and optical drives for desktops and notebooks
Created services orders in the STAR system, queue management on status of repair, and filling out appropriate customer paperwork

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Networking Resume Profile

Enola, PA

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