SUMMARY

• Proven experience with migration to/from Atlassian tools server - server, server-cloud, and server-data center.
• Experience working with hybrid environments that include on-prem, cloud and data center applications.
• Experience with supporting more than 8000 users in both jira and confluence
• Expertise with setting up Atlassian tools from scratch and maintaining using best practices
• Ability to work independently and manage Atlassian tools on more than 10 servers that include staging, development, and production instances
• Experience with wide range of plugins Script runner, Automation for Jira, Jira suite utilities, workflow toolbox, Big Gantt, BigPicture, Insight management plugin
• Designing custom solutions which are unavailable out of the box and unlock full potential of Jira/Confluence using rest API
• Create custom reports using python with JIRA and Confluence rest API.
• Setup dashboards and reporting by creating complex JQL and filters.
• Design workflows with variety of post functions, conditions and automations using best practices.
• Train users on best practices and new features to unlock full potential of collaboration using Atlassian tools.
• Create training materials and conduct sessions to train and onboard new users on JIRA/Confluence.
• Assist with creation content in Confluence using variety of macros, sections, labels, and reuse content.
• Create custom reports in Confluence body format with data from JIRA rest API.
• Familiar with agile, Devops and SDLC principles.
• Assist with creating boards with best practices and setup Kanban/Scrum boards for users.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Atlassian SME

Responsibilities:

• Collaborate with systems administrators, software engineers, users, and stakeholders to define requirements and specifications for ticket workflows
• Maintain and expand Atlassian tools which include JIRA, JIRA Service Management, Bitbucket, Crucible/Fisheye, Bamboo and Confluence.
• Manage product updates, including operational impact of features and changes.
• Implemented permissions in JIRA by locking down all the projects and restricted access to internal users.
• Evaluated and installed various plugins like script runner and automation for JIRA.
• Familiar with setting up JIRA on GCP using google compute engine and cloud sql.
• Designed JIRA project with fields and workflow for Data Access Requests which has a complex workflow. Implemented automation in project using Script Runner plugin.
• Created various projects for change control form with complex workflows. Created approval workflow by restricting the approvals to certain group in JIRA.
• Implemented Confluence and handled migration of data from dokuwiki using UWC and custom scripts for formatting issues.
• Implemented JIRA Service Desk and handled migration of data from Manage Engine using database export and csv import.
• Learned and implemented variety of regex rules through nginx for JIRA Service Desk and Confluence after the migration.
• Integrated all Atlassian tools with SAML SSO plugin to enable SSO and strict redirection for login.
• Upgraded JIRA from 6.x to 7.x and 8.x. versions. Created functional test plans for JIRA upgrades along with the plug-ins. Collaborated with multiple teams to perform UAT.
• Installed all Atlassian applications from scratch and experienced in migrating between hosts.
• Implemented many automation tasks in Bamboo for JIRA backups and auto refresh of data for dev and staging instances.
• Created custom reports by levering JIRA rest API.
• Integrated JIRA with Kibana for analyzing the logs and enabled custom alerts.

Environment: JIRA, JIRA Service Desk, Confluence, Fisheye/Crucible, Bitbucket, Bamboo, Postgres, Nginx, Google Compute Engine, Cloud SQL

Confidential, Santa ana, CA

Atlassian DevOps Engineer

Responsibilities:

• Implemented best practices of using JIRA for maximized performance.
• Created guidelines for installing new plugins and integrations.
• Standardized the existing workflows by following industry standard procedures. Gathered the information on all the existing workflows and created new workflows which will be used by entire company. Consolidated existing more than 30 workflows to 8 workflows.
• Eliminated the duplicates and one-off status workflows. Moved more than 100 projects to new standard workflows.
• Trained many users on how to use JIRA/Confluence. Created how-to articles for providing self-help to customers and reducing the wait time for getting support on common issues.
• Created functional test plan for the JIRA upgrade along with the plug-ins. Tested the compatibility and upgraded JIRA to 7.2.8.
• Created functional test plan for the Confluence upgrade along with the plug-ins. Tested the compatibility and upgraded Confluence to 6.1.4 along with apache update for collaborative editing feature.
• Integrated JIRA and Confluence with OKTA for SSO authentication. Created test plan to evaluate the integration. OKTA integration comes with user provisioning for both JIRA and Confluence.
• Integrated JIRA with GITHUB repos through DVCS accounts and eliminated the need for GITHUB plugin.
• Integrated zephyr with Jenkins to automate the posting of test results after the completion of test in Jenkins.
• Integrated JIRA with Splunk for better view of logs and created alerts for common errors.
• Integrated JIRA with slack through Web hooks which allows receiving notifications for updates in JIRA.
• Integrated JIRA with Microsoft Project through Ceptah Bridge which allows issue creation from Microsoft Project tasks and syncing of JIRA issues.
• Integrate JIRA with Apteligent for creating two ways linking between the crash reports and JIRA issues.
• Audited our existing plug-ins and uninstalled few unused plugins to save costs and manage the tool efficiently.
• Automated the transition of issues based on the status when work is logged on the issues.
• Automated issue creation from the office 365 email through mail handler.
• Configured logging to reduce unnecessary warnings and Info.
• Evaluated and installed BigGantt for creating better estimates with easy drag and drop features on the Gantt chart. Created self-help page on how to use BigGantt. Installed Big Template alongside with BigGantt to provide excellent import and export features to Gantt
• Evaluated and installed Script Runner plugin for JIRA. Created custom Script Fragments for easy access to JIRA support from anywhere inside JIRA.
• Evaluated and installed Better Excel Plugin. Created custom templates to create finance report which contains the sum of time spent for each user based on the project they are working. Created pivot table and template which automatically downloads the report from the default export in the issue navigator.
• Evaluated and installed Space Admin for Confluence to copy space templates and for Search and replace feature across multiple spaces.
• Provided custom reports from database by running SQL queries against JIRA and Confluence database. Created reports on inactive users, projects/spaces with inactive administrators.
• Created custom space templates and global templates in Confluence providing better collaboration in confluence.
• Defined notification schemes to minimize the email noise based on the team requirements.

Environment: JIRA, Confluence, Hipchat, Plan view, Okta, Jenkins, Zephyr, Portfolio, Apteligent, Psql, Github, Microsoft project

Confidential, Houston, TX

JIRA/Confluence Admin

Responsibilities:

• Level 3 support for JIRA, Confluence, Portfolio & Connect all applications including handling application functionality related queries raised by users and carrying out various proactive maintenance activities.
• JIRA configuration and administration (from installing the new JIRA instance to JIRA administration)
• JIRA customization (JIRA configuration for test management)
• Creation of specific projects in JIRA (complex workflows, issue types schemes, field configuration schemes, permission schemes, screen schemes)
• Performed various tasks using Script runner plug-in like creating new project based on the existing project configuration.
• Created a groovy script for auto cloning of project issues to a different project using Script runner
• Implemented a scripted field to calculate time in status for each status for the issue.
• Migrated projects from one instance to another using the CSV importer with the help of inbuilt importer plug-in.
• Create various dashboards based on the team needs by utilizing the Rest API and PHP script.
• Implemented Python script which calculates the cycle time from the Rest API and fix the wrong cycle time data in Oracle database.
• Creation of new JQL functions (e.g. search for all linked issues)
• Performed application and system administration tasks, including data backups and scheduled jobs.
• Developed and implemented Software Release Management strategies for various applications according to the agile process.
• Followed agile methodology, interacted with the client, provide/take feedback on the features, suggest/implement optimal solutions and tailored application to customer needs.
• Managed Jira users and created workflows, issues types, fields in production.
• Upgradation, Migration and Fine tuning of Jira/Confluence instance.
• Integrating Jira with Stash/Crowd/Bitbucket Server.
• Integrating Slack channels to JIRA using web hooks.
• Worked on JQL filters, Dashboards, Gadgets.
• Coordinated with multiple teams while migrating the projects to a standard configuration.
• Installed Apache tomcat on the server to generate custom reports using PHP through Rest API.
• Error Debugging on Apache tomcat and Atlassian logs.
• Integrated stash Bitbucket to JIRA, For Creating Push and pull, Branch deletion and merging requests are created in JIRA and Tracking the Commit History.
• Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.
• Responsible for managing user permissions for tools according to the needs of projects and teams.
• Monitored performance using New Relic.
• Monitored the logs using Splunk and created custom alerts.
• Test new versions of the tools and plug-ins to ensure compatibility.
• Installed Zephyr plug-in for test management.
• Validated best business practices and rules to implement with the new model along with appropriate user approvals and sign-off.

Environment: JIRA, Confluence, Fisheye, Crucible, Bitbucket Server, New Relic, Splunk

Confidential, Deerfield, IL

Jira System admin

Responsibilities:

• Analyzed an existing JIRA installation, implemented changes to realize greater efficiency, productivity, and reliability in a fast-paced product development environment
• Developed advanced JIRA workflows and permission scheme, notification schemes, Screen scheme.
• Troubleshoot to resolve problems in an existing JIRA installation and implement all approved changes.
• Work with development and leads to review testing approaches and ensure solutions support enterprise goals
• Work with management, developers, quality engineers, and product managers to gather requirements and define workflow for a new project, then implement in JIRA.
• Install, configure and administer JIRA and Confluence and other development tools
• Responsible for user management, security, configuring fields and screens, configuring workflows.
• Work with software engineers, database administrators, quality assurance staff and project managers to ensure a coordinated approach to processes, procedures and use of technology/tools
• Configure dashboard and generate reports on various format including Pie Chart, Average Age Chart, Heat Map on statistical data including Resolution, Time Spend etc.
• Evaluate, Install, and configure various JIRA plug-ins systems based on the requirement.
• Create custom fields and configure to use it in different Field Configuration and Screen.
• Configured the system to be highly available and to have a proper backup strategy to minimize down time.
• Integrated Jama with JIRA, to manage tasks and defects and synchronized solutions aligned with entire team.
• Document procedures that meet, and to develop documentation to guide as well as train employees on continued administration and use of the JIRA system.
• Kept the executive team informed of project progress, issues, risks and status.

Environment: JIRA, Confluence, Jenkins, Apache HTTP.

Confidential, Mayfield, OH

System Engineer

Responsibilities:

• Developed technical solutions by coordination with internal project teams and understanding of requirements.
• Responded to all incoming questions and inquiries related to JIRA applications.
• Prepared projects, dashboards, reports and questions for all JIRA related services.
• Generated scripts for effective integration of JIRA applications with other tools.
• Suggested improvement processes for screens, workflow procedures and reports of applications.
• Conducted analysis and evaluation of existing systems to upgrade latest versions of JIRA.
• Assisted in assessment of existing production systems and configuration services for upgrading.
• Provided technical expertise for analysis and assessment of current security and database configuration services.