SUMMARY

• Excellent communications, interpersonal and organizational skills.
• Strong problem determination and analytical skills.
• Strong project management and planning skills.
• Fluent with most networking topologies and technologies.
• Seasoned hardware and software skills both network, desktop and servers
• Specialist in supervising and working in a busy Help Desk environments.

• Specialist in rollouts and deployments using a variety of software including Altiris Suite,

Norton's Ghost, MDT, USMT

• Setup and support multiple conference rooms with a variety of A/V equipment.

TECHNICAL SKILLS

• Help Desk Software: eHelpDesk, Siebel, Remedy, Clarify, Track-It, Magic, Altiris Suit, OmniNet, LANDesk Suite, Foot-Print
• Operating Systems: Windows Server 2003/2008/2012, VMWare, Win 2K, Win XP, Vista, Win 7, Win 8, Win 8.1, Mac OSX
• RAS Software: MS Remote Access, RC, Remote Desktop, VNC, PC Anywhere, Terminal Services, Check Point
• System Management: Altiris Suite, Active Directory and HighLighter, Cisco Works, Netscout, LANDesk Suite, SMS, Site-Scope, SolarWinds,
• IBM ISM
• Mail Servers: Exchange 2003, 2007, 2010, Notes, GroupWise
• Back-up Software: Altiris Suite, USMT, Arcserve, Backup Exec, NetVault,
• Hardware Servers Storage: Dell, HP, IBM, EMC SAN, Clariions, DD880, Centera
• Routers, Hubs Switches: Cisco, HP, Nortel, Netgear, SMC, Asante
• Firewalls, VPN RAS Servers: Check Point, Axent, Cisco, Contivity, Citrix, Shiva, Sonic-Wall
• Desktop Software: MS-Office 2003/2007/2010 Office 365, Project, Visio, Lotus Suite, WordPerfect Office X5
• Database Software: Access, Dbase, SQL
• Accounting Software: Great Plains, Timberland, SBT, Peachtree, Mas90
• Mail Software: Outlook, Notes, GroupWise
• Web Applications: Share Point, eDocs, Perl, FrontPage, GoLive, Publisher, DreamWeaver
• Small Business Suites: MS-Back Office, Peach Tree Pro, MS-Small Business Suite, Lotus Suite, WordPerfect Office X5
• Hardware Desktops/Laptops: Apple, Compaq-HP, Dell, IBM, Lenovo, Toshiba
• Handheld Devices iPad, Androids
• Other: Network Engineering, Network Operation and Administrating Windows Server 2003/2008/2012, VMWare and Exchange 2003/2008, BlueCats, Check Point, TCP/IP, Sonic-Wall, Alteon, Cisco Nexus 7k, 5k, 6500 and 3700, Nortel Pass-Ports, Bay-Stack 5500, Clariions, Centera, DD880, Symmetrix, VPN, RAS, VNC, Citrix, Altiris Suite, Avaya, Mitel, Polycom, Plantronics, InFocus, VeiwSonic, Optoma, Epson

EXPERIENCE

Confidential

Consultant

• Lead Systems Consultant for Keolis CS in the preparation of the acquisition of the MBTA Commuter Rail Services from MBCR on July 1, 2014, my main function was to inventory the network, server and desktop equipment, establish End of Life for both software and hardware. Secondly I established a working relationship with vendors for the outsourcing of Level 1 Helpdesk support along with setting up their entire company network to be hosted in the Cloud.
• Lead Engineer for the migration of Windows XP laptops and desktops to Windows 7 64 bit Enterprise for Johnson Johnson, using a combination of flash drives, USMT Managed the inventory gathering information for BMC in their data centers located in Needham, MA to be used for reviewing the power needs/consumption for each individual rack, 108 total racks. Verify that all OS versions were up to date and upgrade those servers and network equipment as needed. Hardware consisted of EMC Clariions, Centera, HP and Dell storage devices, Cisco routers, Catalyst and HP switches.
• Managed the inventory gathering information for Sarepta Therapeutics in their data centers located in both Corvallis, OR and Aurora, CO.
• Managed and configured Helpdesk for the North River Collaborative and associated school districts. Setup A/V in both training and conference rooms throughout the district. Trained Helpdesk/Deskside support technicians in using this software and also setup and showed the technicians how to use and keep up to date their new access management data base.

Confidential

Network Administrator

• Maintaining and Supporting more than 25 Window based servers, 2003/2008 and multiple Exchange servers using AD, Site-Scope, SolarWinds along with a variety of other packages.
• Creating new ISO and Ghost image disks for system builds that will be used on both Desktops and Laptops for their Windows 7 rollout.
• Setup and supported the A/V equipment for all conference rooms at the Chestnut Hill's Headquarters.
• Supported Windows clustering servers and EMC SAN storage equipment as needed.
• Work with vendors to verify that all standard user applications were and are Windows 7 compatible in either 32 or 64 bit configuration
• Acted as the backup support for the Mitel VoIP telephony system
• Acting as a Level 2/3 support for 50 plus users local and over a 250 users remotely, throughout North America and England using RC, Remote Desktop, VNC and Web Apps
• Scheduled and verified all server back-ups using Back-up Exec

Confidential

Lead Migration Engineer

• built Windows 7 and Windows XP SP3 images for both HP EliteBook and Lenovo Think Pads.
• Imaged new systems and migrated any and all necessary data for the end users

Confidential

Network Engineer

• Worked as main interface between the Network group and the Help Desk, Desktop support, End-users and most of the other groups in the IT branch of the company.
• Acted as the first line of support for all and any network problems through-out the company.
• Worked with the UNIX and Windows groups installing and supporting both stand alone and virtual servers.
• Supported the End-users with VPN access to Biogen Idec's secure network
• Configured and supported the Bluecat DNS servers, Nortel 5500, Cisco 3750s, 6500, Nexus switches and Check-Point firewalls.
• Worked with the telephony group in the supporting the Avaya phone system
• Worked with the Server and the Desktop Groups in pushes using Altiris and or SMS servers

Confidential

Helpdesk Consultant

Re-Established a working Helpdesk.

• Setup a Windows remote access and VNC connections for the better support of our users.
• Setup and support multiple conference rooms with a variety of A/V equipment.
• Helped the SharePoint Group to create a FAQ and Project scheduling DBase for users.
• Aiding in the setup of the SMS server to be used to push critical patches and updates throughout BAE's LAN and WAN here in Burlington, MA and also in the UK

Confidential

Systems Analyst

• Maintained and supported over 200 audio and video servers nationwide via remote access, both virtual and stand alone systems.
• Worked with local ISPs throughout the country to ensure all systems were running properly.

Confidential

Lead Desktop Technician

• Lead a group of 5 Desktop Techs in the daily support of the end users.
• Supported an end-user environment of 350 to 400 during a company wide software and hardware standardization rollout.
• Setup and support multiple conference rooms with a variety of A/V equipment

Confidential

On-site Lead Installation Technician

• Installed UNIX servers and Neoware workstations for the CVS Pharmacy software and hardware upgrades.
• Configured all work-stations, scanners, label and laser printer using CVS's proprietary pharmaceutical software.
• Set up Static IP's and setup and configured Check Point servers remote and secure communications.

Confidential

On-site Lead Technician

• Worked with SBC and Intellimark in the merger of B of A and Fleet Bank throughout the NE.
• Installed and configured the new routers and switches for the B of A network.
• Supported the HP crews with the installation and configuration of multiple new desktops running WinXP and assisted in converting the networks from a Token Ring to a Fast Ethernet.

Confidential

Consultant

• Consulted for a multitude of companies in the upgrading of their network from Novell and/or Notes to a Microsoft environment.
• The deployment and upgrades of their desk-side equipment using Altiris Suite.
• Established an inventory data base for Hardware and Software using Altiris Suite.

Confidential

Help Desk Supervisor

• Assisted with the planning and rollout of over 500 systems locally and 10,000 worldwide.
• Tested of over 250 scientific software packages for their compatibility with W2k.
• Migrated the software, data and the end-users' profiles to the new servers using SMS.
• Trained and supervised the Helpdesk staff in their support of 260 scientists and lab technicians.
• Setup and support multiple conference rooms with a variety of A/V equipment

Confidential

IT Manager

• Rebuilt and re-staffed the IT and Help Desk departments.
• Instituted a Y2K program utilizing Symantec's, Microsoft's and Intel's software following the Dunn Bradstreet's official format.