Help Desk Support Resume Alpharetta, GA - Hire IT People

PROFESSIONAL SUMMARY:

Recent graduate with a cybersecurity degree seeking real - world experience to develop acquired skills. Strong understanding of device configuration, networking protocols and operating system specifications. Proficient in Windows and able to learn new processes, programs, and procedures quickly to maximize contributions to user, team, and business success. Working towards CompTIA A+
Computer Networking Fundamentals
Information Security Fundamentals
Security Policies and Procedures
Operating Systems Security
Implementing Internet/Intranet Firewalls
Computer Forensics
Ethical Hacking and Penetration Testing
UNIX/Linux Introduction
Cisco Switching, Routing
Wireless Essentials
Hardware installations
PowerShell
Visual Basic
Networking background
Competent with Active Directory
Security monitoring
Technical troubleshooting
Documentation management
Expertise in Windows XP/Vista/10

EXPERIENCE:

Confidential - Alpharetta, GA

Help Desk Support

Responsibilities:

Provided support for users and ensured quick resolution of user concerns. Collaborated with merchants to resolve terminal problems, improve operations. Provided support to 25-50 customers daily on how to use and maintain their payment terminals to ensure seamless business operations. Attended on-the-job sessions to stay current technology and software
Analyzed customer data in CRM. Aided IT team with workflow to expedite production