Help Desk Specialist Resume Philadelphia, Pa - Hire IT People

SUMMARY:

Seeking a position that will allow me to apply and enhance my current technical and communication skills to meet and exceed the needs of end users’ and management.
Windows Operating Systems (XP, Vista, 7, 8) Working knowledge of Microsoft Office Suite
Proficient in Cisco Routers and Switches Troubleshoot and repair PC hardware
Windows Server 2008 Configuration Strong communication skills

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, Pa

Help Desk Specialist

Responsibilities:

Creating new accounts in Active Directory as well adding and removing different permissions and accesses and also rearranging OU's
Creating multiple accounts in Lotus Notes and troubleshooting various problems in Lotus as well
Moving PC's, renaming then in Active Directory, adding and removing PC's to and from the network
Helping the software engineers with dns issues
Setting up new phones in our Telecomm system
Minor adjustments on our switches when setting up new work spaces
Troubleshooting and closing any tickets in our ticket system (Wrike) for almost 200 employees

Confidential, Philadelphia, PA

Information Services Helpdesk Intern

Responsibilities:

Trouble shooting various computer hardware and software problems in a health care setting while using service desk ticket manager system to keep track of each call.
Managing passwords and accounts of all Einstein employees at various Einstein locations for 300 different applications from Microsoft office programs to several web based programs via remote log in.
Trouble shooting printer problems with various printer brands.
Explaining, in laymen’s terms, computer problems and quick solutions to older employees and employees who are not technically inclined.
Troubleshooting Confidential internet devices for small to medium businesses through remote access.
Helping customers configure their Confidential modems as well as loading static IP addresses.
Checking customer area for power and service outages that could affect their services.
Troubleshooting Confidential cable television devices for small to medium businesses through remote access.
Explaining and helping customers understand their bills.
Installing, troubleshooting and maintaining network equipment for 8 separate offices by myself.
Installing computers, network printers and VoIP phones in an office setting for all 8 offices.
Running Ethernet wire to set up for multiple offices.
Providing Help desk and on site repairs as well as troubleshooting for each sites computers printers and VoIP.
Setting up and maintaining email accounts and passwords.

Confidential, Philadelphia, PA

Computer Technician

Responsibilities:

Troubleshoot, refurbish and/or repair PCs and for NTR’s customer and client base.
Troubleshoot networking issues that may compromise the computer’s security system.
Install Microsoft Operating Systems onto donated computers and laptops.
Assist customers with questions regarding store merchandise and personal Pc’s.Teaching classes on basic computer use.
Unload and load various types of stage equipment onto semi - trucks before and after live performances.
Set-up unloaded equipment before outdoor performances and break-down equipment after shows.
Ensure all equipment under my care is handled and loaded, in the proper safety fashion.
Transported elderly, handicapped and mentally disabled clients to various locations around Philadelphia.
Provided assistance to passengers who need help entering and exiting the vehicle.
Ensured all passengers followed the company’s safety procedures and guidelines before and after all transports.
Secured and maintained the safety of several different locations including Drexel University and Philadelphia Gas Company.
Monitored onsite visitors and cameras to ensure the facility’s safety under my care.
Supervised all front desk activities to safeguard facility’s grounds.