SUMMARY:

• I am an Information Technology expert leading digital transformation for my customers. I provide a consultative approach and become their trusted adviser for their technology requirements be it to solve technical challenges, operationalize their expenditure, or just be ready for the future.
• I have led roles in MIS, Solution Consulting, and Professional Services. My experiences cover IT services starting with infrastructure, security, application development, project management, and product management. I have managed teams for the solutions engineering teams, as well as other teams in the past, including cross functional teams.
• In my current role, I provide consultation in connectivity, Security Services, and Cloud Services. I am a Trusted Adviser for our clients. Services include IOT, RCA, Managed IT Services, Hosting, Disaster Recovery, Backup Compliance, and Security Compliance.
• Consultative support for customers on their digital transformation journey.
• Managed Security Services (PCI DSS) solutions for including data and network.
• Solution Architect for Managed Services for cloud, co - location, or on-premise environments.
• Provide Business Continuity and Disaster Recovery solutions.
• Project Management skills for environment migration, integration, and software development.
• ITIL v3 Foundation certified in IT Service Management.
• Team leader for solution consulting, software project, and delivery.
• Experienced in software licensing programs (SPLA).
• RFP/RFI/RFQ management and response.
• Hardware/Software vendor management.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Solution Engineer

Responsibilities:

• Client trusted adviser for IT solutions covering ITO, Cloud, & Network Security services. Leader of the SE team for Eastern Canada.
• Develop a hybrid cloud security architecture for fault-tolerant and scalable applications that adhere to expected standards and discipline from a security posture.
• Provide security architecture and design oversight for systems and projects and define solution level security architecture for project and work with associated accountability and ownership
• Design WAN, LAN solutions for customers using Fortinet, VeloCloud, & Meraki products with further security delivered using Fortinet Unified Threat Management (UTM) and Cisco Umbrella solutions. Enforce PCI DSS standards into the design.
• Design IOT solutions for network devices and custom devices using Jasper and other inhouse system developed on Python.
• Provide consultation for Robotic Process Automation (RCA) using Blue Prism and other tools.
• Identify and document information security risks and data privacy considerations and propose mitigating controls, including working with the teams to achieve optimal risk profiles
• Collaborate with organizational stakeholders on security related strategy, roadmaps, standards, and governance.
• Write detailed SOWs to ensure delivery meets technical and functional requirements of the customers.
• Providing consultation on security solutions for PCI-DSS, Fortinet, Controller, Analyzer, LogRhythm, etc.
• Providing consultation in digital transformation, IT resource planning, and IT budgeting for C-Level.
• Design VMware SRM, Zerto, and Veeam based BC/DR solutions.
• Hosting webinars, trade events as a technology expert for our products and services..
• Responding to RFI/RFP for network/MPLS, cloud, and security solutions.
• Conducting QBR with customers covering KPI, support items, and recommending any course corrections.
• Lead SE for large scale (700+ VMs) ITO project involving security services, managed services, and DR.
• Solution Architect for enterprise solutions for credit unions/banks, and stock trading organizations..
• Digital Transformation consulting services for prospects looking for a partner on their cloud journey. These could be on Platform CenturyLink or other Public and Private service providers..
• Design converged solution for cloud/virtualized environments including storage and networking.
• Design security solutions using Cisco ASA coupled with Managed Security Stack and SIEM systems.
• Security adviser for customer environments using SIEM tools (Qradar, BlueCoat, Zscaler, GoSecure)
• Provide market data feeds to customers using CenturyLink financial services.
• Support sales team to overachieve $1M MRR quota.
• Designing Disaster Recovery solutions using cloud and hybrid environments.
• Working with partners to ensure best of breed solutions are provided to the customer.
• Responding to RFI/RFP with complete solution designs and pricing.

Confidential

Sales Support Specialist

Responsibilities:

• Architect High Availability solutions for customers using SaaS, PaaS, IaaS.
• Architect Data Centre services solutions from co-location to full managed solutions.
• Design Disaster Recovery solutions for RTO & RPO using Zerto, SRM, DoubleTake, & SAN replication.
• Perform API calls using VMWare vCloud Director API.
• Hands-on experience using PureData for Analytics (Netezza) for Big Data systems.
• Designed solutions in VMWare vSphere and Citrix XenServer, Microsoft HyperV.
• VDI (Virtual Desktop Interface) design for Microsoft Office or customer application deployment using RDS/RDP, Citrix XenDesktop or Netscaler.
• Designed Microsoft Exchange solutions for complex deployments including multisite options.
• Antivirus and Anti-spam solutions for email systems.
• Network infrastructure design including security (Cisco Firewalls, Juniper, AlertLogic, IDS/IPS) and load balancing (F5, Barracuda), and switches (Cisco, Procurve).
• SAN design on DAS, iSCSI, FC, NAS (HP P Series, EVA, 3PAR, EMC VNx)
• Quote preparation and quote sheet master document controller.
• In-depth knowledge of Microsoft SPLA (Services Provider License Agreement).
• Knowledge of VSPP (VMWare Service Provider Program).
• Familiar with RedHat service provider agreements.
• Performed pre-sales and post-sales activities including Account Management.
• Responding to RFP/RFQ from different industries including government requests.

Confidential

Sales Support Consultant

Responsibilities:

• Design customer solutions covering business requirements and technology aspects.
• SAP hosting solution design, project plan, and cost preparation.
• Technical solution design, project plan, and cost preparation for IT infrastructure hosting and email hosting.
• Multi-site solutions including Uptime certified Tier 3 facilities.
• Working with hardware/software vendors for price and technical solutions.
• Bid Management for ICT (Information Communications Technology) projects.
• Responsible for RFP/RFQ responses for managed hosting projects.

Confidential

Regional Integration Manager

Responsibilities:

• Warehouse Management System installation, support, maintenance, and report customization.
• Provide WMS/ERP (JD Edwards) support and maintenance for Asia offices (Singapore, Malaysia, & China).
• Project Management for Software Development and Site Deployment.
• Involved in Pre-sales activity to provide IT solutions for customers.
• Vendor SLA Management with ISP and telecom for high availability.
• KPI for Network Uptime to ensure network uptime.
• Establish EDI connectivity with trading partners.
• Customer back office integration for order management and CRM reporting via FTP.
• Establish robust inter office VPN connectivity for regional offices.
• Technical Writer for In-House System Manuals.
• Setup KPI reports system and Monthly Reporting Systems.
• for End Users and In-House staff.
• Software License procurement & management.
• Hardware Asset planning, procurement, & management.

Confidential

Infrastructure Executive

Responsibilities:

• Develop and maintain multiple e-Commerce infrastructure sites.
• Evaluation and implementation of Infrastructure at Data Centres.
• Provide LAN infrastructure for Internet access, email, website setup, and firewalls.
• Provide high availability and high reliability IT Infrastructure solutions.
• Vendor Service Levels (SLO/SLA) Management.
• Windows 2000/NT implementation and support.
• Sun Solaris based OS implementation and support.
• Oracle database and applications deployment and support.
• Provide in-house support and automated backup and recovery procedures.
• Firewall support to provide security and access effectively.
• Provide users remote access to internal services securely.