Wire Technician. Resume Snellville, GA - Hire IT People

SUMMARY:

I have more than 20 years of customer facing field service experience in the Telecommunications, IT, and PC service industries which requires me to utilize a broad range of skills that include server and application management, telecommunications switch and software management, and PC support skills. I have proven project management skills as well as the ability to train and manage employees.
CISCO Unity Call Manager and CISCO Unity Connection Administration.
CISCO phone installation management.
Analog phone management on CISCO network.
Network connectivity management for 38 train stations and multiple support facilities.
NOC cable management systems and data equipment racking.
Fiber fusion splicing and fiber terminations.
Network server systems and hardware installations.
AV support for MARTA community functions.
AV installation and maintenance.
PA equipment installation and maintenance.
Security gate intercom maintenance.
CCTV installation and connectivity maintenance.
Supporting the NOC, Radio, Computer, and MARTA Police departments, Rail Service Control Center, and Vertical Transportation to resolve network and communications problems.

PROFESSIONAL EXPERIENCE:

Confidential, Snellville, GA

Wire Technician.

Responsibilities:

Managed HPNA, VDSL, TDM, RF, VOIP, and Wi - Fi services for installations of AT&T UVerse.
Managed broadband signal connectivity over Fiber to the Premise (FTTN), Fiber to the Node (FTTN), VRAD, Outside Network Terminals (ONI), Network Interface Device (NID) and Intelligent Network Interface Device (INID) technology.
Programmed and configured Residential Gateways (RG), Digital Video Recorders (DVR), Cisco IPTV and Motorola Set Top Boxes (STB), TVs, smart devices, PCs and laptops for connectivity.
Managed all forms of video connectivity.
Performed home network testing and remote circuit management.
Planned and designed structured cable implementation for commercial and home installs.
Increased customer loyalty by giving the highest level of customer service.

Confidential, Roswell, GA

Outside Plant Technician

Responsibilities:

Served as Team Project Manager for network area circuit testing and Distribution Area (DA) qualification for U-Verse services.
Evaluated and effectively reduced circuit failures per given network requirements.
Enhanced the network by conditioning splices and terminals per PLS guidelines and construction design prints.
Performed new construction placement and maintenance of fiber and copper outside network facilities, Remote Terminal, and cell tower sites.
Operated T40 lineman trucks.

Confidential

Service Technician

Responsibilities:

Performed home and commercial installations and repairs of POTS and DSL.
Placed and/or repaired Aerial Service Wires (ASW) or Buried Services Wires (BSW) at premises.
Installed and/or repaired jacks, inside wiring, modems, and wireless routers.
Configured wireless USB adapters, PCMCIA and Network Interface Cards (NIC) in PCs
Managed home networking services.
Interface with support groups to resolve network and customer service.
Ordered and managed service truck's supplies.
Billed customers for services rendered.

Confidential, GA

Systems Engineer

Responsibilities:

Installed and maintained PBX systems that provide custom telecommunication services for a diverse base of customers throughout Georgia.
Provided custom programming and services for Iwatsu Adix, Telrad, ESI, and Panasonic Key PBX systems with integrated voicemail and VOIP (Voice-Over - IP) circuits.
Programmed and serviced custom Computer Telephony Integration (CTI) application servers such as Omega Voice VMI, ESNA Technology, VSR, Callware, IVM, Smooth Operator, Accucall, and Tapit.
Coordinated with Internet Service Providers (ISPs) and Local Exchange Carriers (LECs) to provide solutions that integrate and configure T1, PRI, VOIP, and DSL circuitry with equipment manufactured by Cisco, Iwatsu, VINA, Telrad, and MCK.
Remotely serviced equipment configurations via PC Anywhere, CoSessions, and proprietary Telnet applications.
Researched and trained for the deployment of a Cisco NBX 100 -PBX based device that offers basic telephony and VOIP solutions.
Provided 24 X 7 on call support for customers within the greater Georgia region. Programmed and configured Caller ID, Toll Permissions, ACD, DID, Dynamic Trunk Routing services, Unified Messaging, Paging Zones, Call Monitoring/Recording, Facsimile services and other telephony applications.