SUMMARY:

• To obtain a position in IT where I can use my, technical experience and penchant for teamwork and continuous learning to bolster the contributions for a cutting - edge information technology team.
• Oracle and SQL Data-base
• Project management: MS Project
• SQL code
• SAP Enterprise Resource plan
• (ERP) Systems module: SAP Logon
• Data Modeling and Objective Analysis,
• SAP Predictive Analysis
• Knowledge of all Microsoft suits and Office 365 tools.
• Ability to create and publish clear, comprehensive and technical documentation.
• Demonstrated skill in managing change and maintaining flexibility in a variety of challenging environments.
• Ability to work in diverse teams and to communicate well with others.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to perform tasks accurately and clearly
• Team player with extensive experience organizing and leading project initiatives with Microsoft Project tools.
• Account Provisioning: Developed Company’s list of accounts for the fiscal calendar year and established the company's organizational structure. Created business affinity between manufacturing plants and the warehouses for supply chain processes.
• Vendor Accounting Records and Material Master Data: SAP vendor management process to integrate with vendor systems to manage purchases and inventory. Established product codes and inventory categories for reporting and standardizing vendor master tables.
• SAP Predictive Analysis SAMS BIG DATA: Descriptive Data mining with Big Data from Sam’s Club: The dataset based on real time operational data. Implemented business rules (or affinity) for products sold at Sam’s Club. Analyzed and generated data integrity reports between master tables.
• Development of oracle database application: Created an application using SQL and Microsoft Visio.
• Help Desk (Georgia Gwinnett College): Fixed and installed computers, printers, and projectors for classrooms and teachers. Fixed computer issues for students.

PROFESSIONAL EXPERIENCE:

Confidential

IAM/IT Analyst

Responsibilities:

• Controlling the account of users working at the company.
• Issuing softwares and tools needed for an individual’s position.
• Providing support and for newly hired team members.
• Working with software engineering, systems, and help desk team to complete tickets coming from Jira Service Management.
• Controlling the AD environment of the company by deploying softwares, group management.
• Patching and updating the servers that majority of the remote users use.

Confidential

Server Maintenance/IT Administrator

Responsibilities:

• Maintaining and patching servers/computers for the entire company.
• Imaging servers and computers for different organizations.
• Windows 7, and 10 proficient with active directory comprehension.
• Working Knowledge of Office 365 suits with SharePoint experience.
• Proficiency in remote and VPN software.
• Constructing and configuring servers according to company needs.
• Building Active Directory and network switches for company partners.
• Strong grasp on DNS, DHCP, and Active Directory arrangement.
• Hardware knowledge in installing and troubleshooting on PC’s, laptops, printers/copiers.
• Strong Foundation on Remedy ticketing systems.

Confidential

Phone Programmer/Stager

Responsibilities:

• Designing and programming phones the way customer demands.
• Program card chip readers, tables, and iPads.
• Installing Airwatch software in AT&T phones and iPads which blocks the use of certain applications according to customer needs.
• Strong skill in Office 365 applications and suits.
• Troubleshoot and repair computers, laptops, printers/copiers.
• Working with Windows XP, 7,10 and Mac OS.
• Troubleshooting and updating the Mac computers to the new OS.
• Building and installing new computers for the staff of the company as older computers break down.
• Escalate issues to the proper help desk associate when necessary.
• Document all inquiry activity in the appropriate reporting system.
• Provided responses to inquiries in writing using professional email skill.
• Working with Remedy and third-party ticketing systems.
• Working knowledge of VPN software for working offline.
• Imaging computers are servers for cloning multiple machines.
• Experience working with Microsoft System Center Configuration Manager.

Confidential

In-tern

Responsibilities:

• Worked with a project manager.
• Worked with Help Desk providing PC and Mobile support, diagnosing, troubleshooting, and resolving client issues with hardware maintenance, installations, and upgrade.
• Resolved problems within Microsoft office (outlook, excel, etc.)
• Customizing the existing enterprise software to improve data management.
• Troubleshooting laptops, and computers for clients and employees.
• Helped with issues regarding computer troubleshooting.
• Helping take inventory of server lists and computer parts.
• Update computers with necessary software.
• Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.
• Ability to handle different clients and different systems simultaneously.
• Worked with the remedy ticketing system to escalate tier 2 issues to the designated department.
• Fixed and installed scanners and printers for the staff.