Junior Systems Engineer Resume

SUMMARY:

To secure a position in the IT field where my in Computer Network Systems, Information Systems Security, and extensive technical and customer service experience will be utilized and expanded.

PROFESSIONAL EXPERIENCE:

Junior Systems Engineer

Responsibilities:

Administered Citrix XenApp environment, deployed new farm servers, created and provisioned Citrix images
Deployed and maintained Windows Deployment Services server
Deployed Group Policy Objects to improve client experience
Supported two ocean cargo ships and maintained systems and backups
Learned and supported several new applications with little to no orientation or
Migrated applications and services to newer operating systems in order to retire servers no longer being supported by Microsoft
Created desktop and laptop images and oversaw the deployment of over 70 desktops to migrate users from working in Citrix to working locally
Advised client on hardware purchases to improve productivity and reduce downtime
Provisioned and decommissioned virtual servers using VMWare
Provided an escalation point for the service desk to troubleshoot complicated issues

IT Service Desk Technician Level 1 and 2

Responsibilities:

Took phone calls to log, troubleshoot, and resolve PC issues using the ConnectWise ticketing system
Managed Active Directory environments for 8 companies across five different domains
Managed NTFS share permissions for numerous network share drives and folders
Supported multiple programs used for maritime shipping and logistics
Worked in Cisco Unified Call Manager and Cisco Unity Connections Center to manage hundreds of VOIP phones
Worked with VMWare Vsphere to troubleshoot and maintain over 100 virtual servers
Managed and maintained three different Citrix environments utilizing both Xen App and Xen Desktop
Utilized network monitoring tools to identify network slowdowns and troubleshoot
Managed and maintained five different Microsoft Exchange environments
Worked extensively with Microsoft Windows Server 2003, 2008, and some 2012

Confidential, Jacksonville, FL

Field Technician

Responsibilities:

Assisted in deployment of Lenovo desktops and laptops in public schools
Analyzed and resolved issues on site.
Responded to customer needs for warranty repair through the use of a ticketing system.
Deployed and configured Lexmark local and network printers.
Troubleshot and repaired Lexmark printers
Worked under own supervision consistently.
Trained new employees on the Field Technician role.