SUMMARY:

• Over 12 + years of experience in IT industry including 8+ years directly in IT Operation & Infrastructure Support/Monitoring using AppDynamics, RUM, CA Wily Introscope, CEM, TIM, etc.
• Setup and analyze AppDynamics analytical data to predict future performance based on historical trends as per customer requirements.
• Install, upgrade, configure and troubleshoot DX APM (CA APM/WILY) and New Relic systems management tools on Windows/UNIX environment.
• Knowledge of Splunk, Dynatrace and DataDog etc.
• Maintain, Install, upgrade, configure and troubleshoot AppDynamics controller.
• Build/maintain AppDynamics dashboards and alerts.
• Create synthetic monitoring for URL availability using AppDynamics
• Configure database collector for database monitoring.
• Proficiency with AppDynamics monitoring of large scale JEE Applications (WebSphere, Tomcat, IBM Client, Apache/HTTP, WebLogic, TIBCO BW), .NET, and Node.js applications, DevOps
• Proactively assist in analysis of operational issues, develop and communicate appropriate recommendations for change.
• Experience in cloud technologies (AWS, Azure). Dockers Containerization, FedRAMP. JAVA Scripts. IT Operation (NOC), Application Infrastructure domains (servers, DB).
• Experience with Java performance troubleshooting and tuning. Analyze garbage collection logs, thread dumps and heap dumps. Experience with .Net application performance troubleshooting and tuning.
• Excellent knowledge of operating systems (Windows, UNIX, Linux, AIX) and methods to extract performance data, and monitor system health.
• Enhance existing performance metrics to effectively measure capabilities/issues in the system.
• Expertise in Design, implement and troubleshoot Management Modules which include metric groupings, alerts, dashboards and actions.
• Agent installation on Weblogic, Webspere, WebMethods, Apache .Net, JBoss, Tomcat, Database in CA APM 10.x
• Ability to develop reports and presentations that effectively communicate important and complex processes in business terms, able to train internal and external customers on the functionality of CA Application Performance Management.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Lead Systems Administrator

Responsibilities:

• Install controller, configure controller, Integrate AppDynamics with ServiceNow for alerting.
• Create policies, health rules for alerting with application owners for troubleshoot and isolate the problems in pre - prod and prod environment.
• Installation, configuration and maintenance of APM for UNIX environment.
• Create dashboards for consolidated view of agents and collectors.
• Create domains and assign access.
• Create Dashboard, Metrics grouping, Alerts, Calculators, Reports and actions for monitor the health of the EMs and applications.
• Problem isolation, application troubleshooting and root cause analysis.
• Working on APM application on AWS environment
• Create problem task, Change Task, and incident for other team.
• Strong knowledge of ITSM, the end-to-end delivery of IT services to customers.
• Good understanding of ITIL and Agile process and terminology.

Confidential

Senior Systems Administrator

Responsibilities:

• New Installation and configuration of AppDynamics.
• Create new AppDynamics dashboard, alerts.
• Configuration and maintenance of AppDynamics.
• Installation, configuration and maintenance of CA Wily APM TIM, CEM, Wily Introscope and environment on UNIX environment.
• Upgrade Wily 9.2 to Wily 9.5 system.
• Prune Historical Metrics, apply load balance create domains and assign access.
• Create Dashboard, Metrics grouping, Alerts, Calculators, Reports and actions for monitor the health of the EMs and applications.
• Problem isolation, application troubleshooting and root cause analysis.

Confidential

Senior Systems Administrator

Responsibilities:

• Delivered APM (Application Performance Monitoring) solution.
• APM deployment tasks, as: sizing and architecture definitions, install, deploy, setup
• Diagnoses, isolates and de-bugs software problems and performs problem resolution.
• Manages day-to-day operations of the Monitoring system to ensure stability, reliability and availability of applications and services for the business.
• Installation, configuration and maintenance of CA Wily APM, TIM, CEM, Wily Introscope for AIX / UNIX environment.
• Prepared and Upgrade Wily 8.x to Wily 9.5 system.
• Prune Historical Metrics, apply load balance create domains and assign access.
• Create Dashboard, Metrics grouping, Alerts, Calculators, Reports and actions for monitor the health of the EMs and applications.
• Problem isolation, application troubleshooting and root cause analysis.
• Analyze/interpret technical data and provide recommendations to bottlenecks.
• Agent installation on Weblogic/Webspere, webMethods, Apache .Net, Jboss. Tomcat.
• Experience on CA CEM for Real user monitoring.
• Install and configure TIM to capture Http / Https traffic.
• Worked with CA Support to find the root cause of the problem

Confidential

SAP Basis Administrator

Responsibilities:

• Configured Three-tier system landscape for Development, Testing and Production systems.
• Monitored and analyzed Work Processes and users.
• Monitored the Operating systems at various levels at File system, CPU, Workload, Log files, Swap etc.
• Installed printers and configured printing services in SAP R/3
• Configured RFC for system communications.
• Transported Activity Groups, User profiles and Authorizations across Integration and Production Systems.
• Downloaded and applied OSS notes and Patches required for Profile Generator as a pre- and post-up-gradation maintenance.
• Completed client copies and client refreshes.
• Configured parameter settings in the instance profile, created new users and used developer trace files/ABAP short dumps for troubleshooting problems.

Confidential

SAP Basis Administrator

Responsibilities:

• Set up CCMS: Imported and maintained Profiles, defined Operation modes.
• Configured Three-tier system landscape for Development, Testing and Production systems.
• Monitored and analyzed Work Processes and users.
• Monitored the Operating systems at various levels at File system, CPU, Workload, Log files, Swap etc.
• Installed printers and configured printing services in SAP R/3
• Configured RFC for system communications.
• Transported Activity Groups, User profiles and Authorizations across Integration and Production Systems.
• Downloaded and applied OSS notes and Patches required for Profile Generator as a pre- and post-up-gradation maintenance.
• Completed client copies and client refreshes.
• Configured parameter settings in the instance profile, created new users and used developer trace files/ABAP short dumps for troubleshooting problems.