The Support Resume

SUMMARY:

IT Professional with over 20 + years of professional experience (over 10 years at Department of Human Resources, State of Georgia).
Commercial software Design, Development, Testing and Production
Support performed using (COBOL11, JCL, VSAM, CICS, MVS, MERCURY INTERACTIVE TOOLS,DB2, EYTRIEVE, VISUAL BASIC, ASP, VB SCRIPT,VB.NET, HTML, MTS, IIS, HIS, VISUAL INTERDEV, ORACLE, HTML, UNIX, DOS - --) as SYSTEM ANALYST, and Technical Analyst with in depth knowledge in emerging technologies and has excellent analytical, Verbal, Technical Writing, Documentation and communication skills.
In-depth knowledge of business operations and processes.
Excellent people management and motivational skills, high level of entrepreneurial skills, resilient and culturally sensitive with high communication ability.
Ability to blend creativity, problem solving, and technical skills for refining existing theories or developing new system approaches.
Strong interpersonal and leadership skills.
Strong customer/ market focus and ability to establish and maintain high level of customer trust and confidence.

TECHNICAL SKILLS:

Programming Languages: COBOL II, CICS, JCL, MicroFocus COBOL, DB2-SQL, Visual Basic 6.0HTML, Dynamic HTML, VB.NET

Databases: DB2, SQL Server

Environment: s:IBM Mainframe, Microsoft Windows, DOS, Client-Server

Software: MVS/ESA, TSO/ISPF, QMF, INFOPAC, MicroFocus Workbench, Microsoft INTERDEV, Microsoft Visual Studio, Microsoft Office, Internet Explorer

WORK EXPERIENCE:

Confidential

The Support

Responsibilities:

List personal s & metrics:
Design new financial processes and lead a combined team of contractors to a successful completion of a critical IT project, performance Improvement and Efficiency (PIE)
Conversion of existing Client Server Application to WEB application utilizing Microsoft WEB technology,
Conceptual design and implementation of a new WEB Portal application for Child Support constituent clients of State of GA using Microsoft. Net,
Implementation of DB2 Stored procedures for DB2 version 7 in numerous Business Components to improve performance by 50 %,
Design new financial software tools to automatically calculate arrears and interest obligations on Child Support accounts to reduce operation cost by 80%,
Design and implementation of numerous Batch financial processes to allow Georgia Child Support System to obtain PRWORA Federal,
Design and implementation of mandatory Federal financial reports to ensure that the system complies with the most recent legislative requirements.