SUMMARY:

• Consistent, organized, reliable, and courteous with 15+ years of industry experience in diverse spectrum of multifunctional compute disciplines
• Technical acumen in IT Operations, DevOps, Test Automation, Cloud Engineering, Agile Software Development, Configuration Management, Application Deployment, Security Architectures, CI/CD
• Proven track record of inspiring continuous improvement with flexibility and reliability while balancing needs of executive leadership vision in a fast - paced and dynamic environment
• Energetic and creative self-starter that leverages innovative technologies to improve efficiency
• Strong influencing ability by promoting customer relationships, service delivery, collaboration, and team development through effective written and oral communication skills
• Deep awareness of relationship between cost, quality, service management, and speed with accountability, confidence, professionalism, and excellent decision-making skills
• Improved current service model and reduced both incident turnaround as well as operational cost by 50%
• Coordinated move from in-house data center to cloud-hybrid collocation of apps and data, improving capacity by 100% and reducing cost by 25%. Allowing for corporate expansion.
• Supported build, test, continuous integration, virtualization, and source control for a pool of 10K+ users
• Designed and maintained an uninterrupted, load balanced, mirrored persistent storage of a large code base in a large global enterprise of 40,000 users
• Developed software as part of a team that architected a first of its kind RVU client designed to provide a thin client user experience of networked HD Video Satellite content
• Established a stress rack to automate widespread testing of clients/servers using RedRat and Sony DART server with PS3 units running our app. Built the Stress Rack and Test framework from conception

TECHNICAL SKILLS:

Networking/SysAdmin: Linux, Chef, Puppet, Docker, Kubernetes, AWS

Operating Systems: Linux, UNIX, Windows, Virtualization

Web Application: Splunk, Nagios, Git/Gerrit, SVN, Jira, Jenkins

Programming/Scripting Languages: C/C++, Bash, Python, Java, .NET., SQL

Methodology: Agile Certified Scrum MasterGoogle Cloud Platform, Microsoft Azure, Mac iOS, Android, Oracle, ServiceNowVarious CRM Database Management Systems

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Expansive end-to-end knowledge of software development lifecycles from embedded systems to cloud operations
• Agile/SAFE methodology endorser and proselytist
• Improved security by interacting with corporate security to increase the robustness of security
• Administrator of the largest private installation of Git/Gerrit in the world, in a global team
• Utilized Docker, Kubernetes to move instances into a cloud compute architecture
• Monitored system utilization (Splunk, Nagios)
• Maintained a repository of automation and documentation for repeated tasking within our systems
• Incident response- troubleshooting & correction of system issues as well as optimization and prevention of future occurrence
• Worked with varied aspects of project such as UPNP, Subscription (of services), Local User Interface
• Ported HTML5 Canvas 2D Vector Graphics calls using Cairo in the embedded system
• Performed white box embedded model-based testing and established automation for said testing
• Developed and maintained a translation glossary for client localization
• Localized software to perform per specification and style guide of Latin American and domestic customers
• Abreast of new cost-effective technology trends & best practices to improve the efficiency of the department and offerings
• Scaling of future proof system design to reduce operation cost and improve user satisfaction
• Monitoring of system performance to ensure preemptive problem resolution prior to outages
• Identify and evangelize product improvement
• Identify systemic problems and offer solutions to clients in an efficient manner
• Seamless Infrastructure and Application migration to foster growth, progress, profitability and efficiency
• Project management and tracking
• Created and cultivated long-term relationships with customers to meet and exceed their needs
• Champion of courtesy, professional respect, and inclusion, to all staff and customers
• Ensuring fast turnaround to incoming service inquiries with prompt, professional and diligent resolution
• Exceed customer satisfaction by collaborating and providing excellence in service
• Rigorously prioritize multiple expectations to utilize resources in the most efficient form
• Empower business with knowledge on product options and customized solutions to improve operations
• Liaise with in-house departments to define and deliver requirements collaboratively
• Interface with external vendors to ensure requirements are met according to SLA's, budget, and scope
• Provide centralized point of escalation for high priority items

Confidential

Responsibilities:

• Heralded DevOps philosophy into a unified team culture to influence a team. Hired, trained, and mentored 10 engineers to advance product offerings and ensure quality standards
• Provide leadership to daily operations on automated testing, AJAX, javascript, github, paas, CSS3, ITIL, asp.net, SAP, ERP, SaaS, API, gcp, sns, node.js, data modeling, jquery, process improvements, software testing, coding, release management, scalability, root cause analysis, and technical design
• Implemented Agile methodology within the team and aided in corporate pollination of ideology
• Champion of innovation to improve cost and efficiency while balancing business cases
• Adept at translating highly technical terminology/subject matter to non-technical audience
• Collaborate with stakeholders to improve project requirements and delivery
• Provide feedback to team members, internal stakeholders, and vendor management
• Maintain communication pipelines of issues/concerns throughout projects and celebrated success
• Reinforce internal relations with other departments
• Assimilated and adapted to multiple global cultural contexts
• Mediated interpersonal challenges among staff from various cultural background
• Experienced working in both global and local contexts